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As the W Insider, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.
Job Responsibility:
Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions
Greet and assist guests in the lobby as needed, offering directions, insights, and support
Respond to inquiries about property amenities, attractions, and events
Maintain a curated database of local vendors, contacts, and partners
Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests
Share maps, brochures, and custom recommendations
Manage vendor relationships to secure exclusive guest access
Liaise with external providers to confirm bookings and arrangements
Verify special requests are delivered exactly as promised when working with external providers
Log guest requests, feedback, and special notes for seamless team handovers
Follow up during the stay to confirm satisfaction and address evolving needs
Support with pre-arrival, amenity planning as needed
Keep a bold, stylish presence at the desk that reflects the brand vibe
Deliver “Whatever/Whenever” service with confidence and flair
Protect guest privacy and handle information with discretion
Requirements:
High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university
no work experience required
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance