W Insider, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Toronto

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Position at W Toronto hotel responding to guest requests, providing information about property amenities, processing guest calls and messages, monitoring club lounge, and ensuring guest satisfaction while following company policies and procedures.

Job Responsibility:

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Monitor club lounge for seating availability, service, safety, and well-being of guests

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Equal opportunity employer
Accommodations for disabilities
Positive working environment
Team support
Quality assurance standards

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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