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Vulnerable Victims Advocate

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Victim Support

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27752.00 - 30552.00 GBP / Year
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Job Description:

We are looking for a dedicated and compassionate Vulnerable Victims Advocate caseworker to join our City of London Project to support victims of crime working 37.5 hours per week. This role involves both face-to-face and virtual support, making initial contact with victims of domestic abuse and other crimes, providing support in a dynamic and ever-changing environment. The role is full-time and is hybrid including working from home, co-location in Bishopsgate Police Station and our London office (close to Old Street tube), with travel throughout London as required. A suitable and confidential workspace at home is therefore required.

Job Responsibility:

  • Effectively managing a caseload of service users, delivering excellent services which support the commissioners and their service goals to victims
  • Undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support
  • Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
  • Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures
  • To follow relevant safeguarding policies and procedures to ensure an integrated approach to address any safeguarding concerns
  • Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice
  • Identify barriers to individuals accessing our services and determine solutions
  • Work with multi-agency partners to which victims can be referred for ongoing and specialist support such as housing, social services and health provision
  • Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work

Requirements:

  • An understanding of the impact of crime on victims such as anti-social behaviour, domestic abuse, sexual violence
  • Effective verbal and written communication skills
  • Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
  • Ability to balance competing needs and priorities
  • Ability to work independently and as part of a team
  • A successful track record of building effective working relationships across internal and external stakeholders
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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