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The Tech Lead/ServiceLine Lead will be responsible for the operational, organisational, and strategic management of activities related to Vulnerability Management (VM), CTI incidentology, and COD controls. Will act as the primary interface between the Client (CYB, TGITS, Divisions), operational teams, and governance bodies, ensuring service quality, performance, and continuous improvement. In addition of this governance role, he/she is also responsible for delivering & managing the team.
Job Responsibility:
Monitoring of critical P0 / P1 vulnerabilities
Steering CTI incidentology
Execution and governance of COD controls
Organisation of committees and reporting
Operational management and team skill development
Contribution to process, tool, and KPI optimisation
Promptly responding to P0/P1 vulnerabilities, including identification, assessment, patching, documentation, and development of remediation plans when patching is not possible
Coordinate and oversee P0 vulnerability follow-up meetings, communicate updates and remediation progress, escalate unresolved issues, and ensure compliance with established deadlines
To attend, present & track regular meetings and committee sessions with vulnerability status, track remediation efforts, report key performance indicators, and coordinate with divisions on security tools and control enhancements
Oversees the execution, analysis, and remediation of six COD controls, ensuring effective risk reduction and planning for additional controls to further mitigate cyber threats
Responsible for organising and coordinating the controls and remediation team by planning activities, distributing workloads, managing priorities, ensuring service continuity, and overseeing training, skills development, and leave management
Actively contribute to automation initiatives, enhance data reliability, optimize monitoring tools and processes, drive operational efficiency, and support the evolution of services to meet client expectations
Requirements:
Total Experience Expected: 08-10 years
Bachelor's degree or Master's in Computer Science, Engineering, or related field
Proven leadership experience
Strong people management and client‑facing governance skills
Executive communication (FR/EN written & verbal reporting
Crisis management & escalation handling for P0/P1 situations
Data‑driven decision making using KPIs, dashboards, and trends
Continuous improvement & automation mindset
Proficiency in ServiceNow SECOPS (certification preferred), vulnerability detection and monitoring tools (Microsoft Defender for Endpoint EDR/XDR, WIZ, NESSUS PRO, Dynatrace), CMDB, VISIT, reporting tools (PowerBI, PowerPoint), and adherence to security standards and Client SLAs is required