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Vpc agreement manager

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Valmet Inc.

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Location:
Sweden , Karlstad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is your opportunity to join Valmet Tissue Machine Service Team as our new VPC Agreement Manager! A Valmet Performance Center (VPC) is a remote service hub where process and data experts provide on‑demand support, advanced monitoring, and data‑driven analysis to help customers optimize their production performance. As a VPC Agreement Manager, you will play a key role in developing, managing, and executing our digitally driven service agreements. You will work closely with customers across the tissue industry and collaborate with our global network of VPC experts to ensure high‑quality service delivery, data‑driven performance improvements, and proactive customer care.

Job Responsibility:

  • Build strong, long‑term customer relationships and represent the VPC portfolio in customer interactions
  • Manage and grow VPC service agreements, ensuring delivery of scope, KPIs, and customer value
  • Act as the main contact for customers, building strong relationships and driving continuous improvement
  • Coordinate digital services such as remote monitoring, expert support, and performance optimization
  • Turn process data into clear, actionable insights to improve customer performance
  • Deliver regular performance reviews and propose improvements
  • Support sales teams in finding opportunities to upgrade or expand agreements
  • Contribute to developing new digital service concepts and offerings

Requirements:

  • BSc or MSc in a relevant field (papermaking, process engineering, automation, data science, or similar)
  • Several years of experience in the tissue/paper industry, process optimization, service delivery, or data‑driven digital services
  • Strong customer‑facing experience with proven skills in communication, presentation, and relationship management
  • Solid project‑management capabilities and the ability to coordinate multi‑stakeholder activities
  • Analytical and problem‑solving skills with the ability to interpret data and recommend actions
  • Fluency in Swedish and English

Nice to have:

  • Experience with remote support models, digital tools, or Industrial Internet solutions is an advantage
  • other languages are a plus
What we offer:
  • A key role in the heart of Valmet’s digital transformation within Tissue Services
  • Opportunity to shape and expand our growing VPC Agreement business on a global scale
  • Working in a collaborative and international environment alongside world-class experts
  • Professional development through continuous learning
  • Diverse global career paths

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
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