Vp, Project Services Job at Impellam Group

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

VP of Video & Broadcast Services

This role revolves around leading the vision and operational excellence of video...

Location

United States , Hilliard

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of leadership experience in the video production/broadcasting industry
Proven ability to lead large teams, optimize production processes, and drive revenue
Strong technical expertise in video production, including post-production, live broadcasting, and new video technologies
Experience managing budgets, workflows, and cost efficiencies at a senior level
Ability to collaborate effectively, problem-solve, and lead organizational change
A forward-thinking mindset to innovate and adapt to evolving industry trends

Job Responsibility

Define and implement a forward-thinking video strategy, leveraging AI, augmented reality, and emerging production techniques
Align video production services with client needs, market trends, and financial goals
Drive new business opportunities and expand revenue streams by identifying growth areas
Work collaboratively with the sales team to position video services as a high-value solution
Lead a team of 4 direct reports: Post-production (editing/graphics), Field Director (studio/on-location management), Producers (creative/budgeting), and Engineering (equipment procurement and technology advancements)
Oversee the work of 80-90 employees, ensuring operational efficiency and workflow improvements
Optimize budgets and eliminate inefficiencies to improve profitability and cost-effectiveness
Work closely with the CFO on financial planning, investments, and cost control
Ensure smooth execution of production processes, including studio operations, live broadcasts, and corporate video projects
Build a strong leadership pipeline, focusing on succession planning and mentorship programs to develop internal talent

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Business Risk & Control Officer - VP

Join Citi's Markets Controls team to lead several critical control and governanc...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven work experience in financial services
Experience in risk management / risk and controls, compliance or internal audit
Experience in project work, process re-design and change management
Excellent relationship-building, problem solving and communications skills (written / verbal)
Results/task orientated with excellent attention to detail, an analytical mindset and follow through to deliver results
Ability to manage and prioritize effectively and resolve conflicting priorities
High level of computer literacy, specifically Excel and PowerPoint
Ability to analyze data sets in Excel, summarize and communicate results
Excellent academic background educated to a minimum of degree level or sufficient industry experience

Job Responsibility

Lead the risk assessment process, including the analysis of operational and compliance risks, reviewing global monitoring results and preparation of management metrics and presentations
Support the In-Business Risk & Control and Business Management teams to maintain and enhance the control environment and the continuous development of the RCSA content
Lead the mapping and tracking of Operational Risk Events and Issues impacting the RCSA Program
Lead the RCSA’s Continuous Risk Management (CRM) Program in maintaining the ongoing identification, assessment and residual risk management of all Operational and Compliance risks and the Key Controls that mitigate them
Provide support in execution oversight of the RCSA Program through defined escalation pathways to governance forums on residual risk, new and existing Risk Acceptances, KRI breaches, most significant risks, control Issues, emerging Operational and Compliance Risks impacting business objectives, and on the timeliness and effectiveness of corrective actions taken to improve controls
Interact with Markets 1LOD teams, Operational Risk Management, Compliance, Internal Audit and other functions to provide deliverables and business insight
Participate as required in ad-hoc reviews and regulatory / supervisory examinations of the Markets business
Support other ad-hoc initiatives where required

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Operational Resilience (Continuity of Business) Senior Manager - VP

The role requires a leader who can lead and support Citi's Enterprise Resilience...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operational Resilience and/or Continuity of Business is essential
Experience in banking or financial services is required
Knowledge of Citi business operations is an advantage
Ability to manage projects, expectations, and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Develop and manage the production and documentation of CoB solutions for multiple functional areas
Understand measures used to determine whether a business can remain within its impact tolerance (ITOL)
Define, implement, and apply area wide Ops Res and CoB policies and standards
Manage all related Ops Res and CoB deliverables such as: IBS identification, ITOL setting, scenario testing and the monitoring of ITOL breaches
Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises including understanding of DoS and DoA testing
Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective Ops Res and CoB teams as needed
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Liquidity Strategy & Solutions – VP

The VP in Liquidity Strategy & Solutions will work within the Liquidity Manageme...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Commercial understanding of Citi’s businesses, and the importance of liquidity
Highly quantitative, data analysis skills, able to manage large and sometimes unstructured data sets
Knowledge and exposure to Liquidity Management, Asset-Liability Management and broader Treasury
Ability to understand complex ideas, unfazed by ambiguity, biased towards structure, attention to detail
Organized, self-motivated, curious and able to work on multiple projects with global teams in parallel
Able to communicate complex and technical concepts to different levels of seniority and backgrounds
Excellent interpersonal skills, in person and over video, able to build strong working relationships
Highly collaborative and able to partner with other teams to navigate roadblocks and resolve conflicts
10+ years of relevant experience in the Financial Services industry
Bachelor’s degree and qualifications in STEM (Science, Technology, Engineering or Mathematics), Finance, Economics, Business, or another related field

Job Responsibility

Developing Citi’s liquidity strategy, including target liability and liquid asset portfolio structures
Supporting commercial and client initiatives to improve Citi’s long-term returns and liquidity profile
Contributing to framework enhancements to enable greater balance sheet efficiencies at Citi
Supporting Liability Strategy development, particularly for the target liability stack
Collaborating effectively with global teams and business units

Fulltime

Vice President, Information Technology - Facilities Management Services

Aramark Facilities Management delivers comprehensive services – Including cleani...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

10+ years of IT leadership in a large, complex environment
Prior business unit/company VP level experience is preferred
Experience within the Facilities Management, managed services industry preferred
Must demonstrate a solid understanding of how technology impacts clients, customers, and stakeholders under current industry trends, challenges, opportunities, and best practices
Strong leadership, communication, collaboration, and interpersonal skills
Ability to influence overall business strategy and align IT with business goals
Ability to manage multiple projects simultaneously and prioritize effectively
Ability to work under pressure and handle complex situations
Bachelor’s degree within a technology discipline required
MA or MBA preferred

Job Responsibility

Develop and deliver a multi-year, business unit IT strategy that fuels growth and productivity
Engage the business unit market to understand business sector strategies
Provide transparency across the business as it pertains to IT investments, enterprise initiatives and key leading indicators
Be a trusted advisor to the Facilities Services executive team
Put proactive strategies in place to drive compliance around data, network integrity, etc.
Align demand and the IT enterprise agenda ensuring business leaders are engaged on the vision, strategy and execution
Keep current with trends and issues in the IT and Facilities Management industries
Facilitate the interaction between the appropriate consultative, delivery and operational technical expertise
Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Vp, Project Services

Impellam Group

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Vp, Project Services

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Location:United States

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