Vp, program setup and maintenance – commercial cards Job at Citi (Chennai)

Job Description

We are seeking a professional to join our team in Chennai, India, reporting to the Global Lead of Commercial Cards Program Setup & Maintenance. The primary responsibilities for this position include driving operational efficiency within the team and ensuring a robust risk management framework. This role requires strong commercial awareness and involves close collaboration with stakeholders at both the cluster and global levels to support our diverse operational landscape.

Job Responsibility

Assume full ownership and accountability for the performance and outcomes of the Commercial Cards Program Setup & Maintenance function
Lead and manage key operational projects and strategic initiatives, collaborating closely with global stakeholders to achieve industry-leading performance metrics, enhance efficiency, and deliver best-in-class service standards
Serve as a key representative of the business and Citibank in client-facing engagements as required, upholding the professional standards of the firm
Conduct the Manager's Control Assessment (MCA) for all related functions, ensuring strict adherence to established control frameworks and policies
Establish and maintain effective performance metrics, including Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Turnaround Times (TATs), to rigorously monitor operational performance and proactively resolve any identified issues or gaps
Oversee vendor management activities to drive operational efficiency, align processes with internal controls, and facilitate the sharing of best practices
Champion continuous process and operational improvements, fostering a culture of innovation and enhancement that contributes to the business's long-term success
Cultivate and maintain strong, collaborative relationships with colleagues, senior management, internal teams, external clients, and key stakeholders
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets by driving compliance with all applicable laws, rules, and regulations. This includes adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with full transparency

Requirements

Bachelor's/University degree (Master’s degree highly preferred)
Minimum of 12 years of experience in a senior-level capacity
Strong background in commercial cards operations management
In-depth, hands-on expertise in Card Program Setup, Application and Maintenance Processing, Know Your Customer (KYC) procedures, and ECS+ Maintenance functions
Comprehensive understanding of the end-to-end Commercial Cards product life cycle
Proven track record of successfully driving change and transformation initiatives that enhance client experience and operational efficiency
Proficiency with cards and ECS+ systems and their operational workflows
Demonstrated experience in creating and implementing processes that lead to measurable improvements in business performance
Exceptional analytical abilities
Meticulous attention to detail
Effective communication skills
Proven ability to work flexibly and effectively with teams across different time zones

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Vp, program setup and maintenance – commercial cards

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