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The Program Management Lead is a pivotal strategic professional, adept at navigating both the critical administrative intricacies of high-level governance and the dynamic landscape of program management within lending operations modernization. This role, situated within the platform management team in operations, demands a blend of meticulous organizational skills, strategic foresight, and exceptional communication to ensure effective decision-making, drive key initiatives, and uphold the highest standards of operational excellence. Working closely with technology and other key partners, this individual directly contributes to the directional strategy and successful execution of complex lending platform management programs as part of the broader strategic evolution across the sub-function and job family.
Job Responsibility:
Drive the comprehensive administration and strategic coordination of a lending operations technology steering committee, managing the end-to-end meeting lifecycle from dynamic agenda development and proactive stakeholder communication to meticulous minute-taking, decision documentation, and action item tracking, specifically supporting initiatives to enhance lending operations
Proactively monitor, follow up on, and report the progress of critical action items, accelerating program execution and ensuring stakeholder accountability and adherence to governance protocols
Support the planning, direction, and coordination of key lending operations programs that are integral to strategic change, aligning day-to-day activities with overarching business objectives and demonstrating astute commercial awareness
Critically assess and facilitate the formalization of essential program documentation, ensuring clarity and stakeholder consensus in collaboration with technology and operations teams for strategic initiatives
Oversee the successful execution of program plans, ensuring alignment with business needs, comprehensive stakeholder engagement in scope definition, and adherence to critical schedules and milestones, often in partnership with technology delivery teams supporting the modernization of lending platforms
Collaborate with Program Sponsors to refine business case analyses, optimize resource commitments, facilitate appropriate resourcing for program areas, and proactively escalate and contribute to the management of program risks that may impact initiatives
Champion the consistent application of essential procedures and standards, and guide business decisions through a lens of compliance, ethical judgment, and transparent control issue reporting to safeguard the firm's reputation and assets
Requirements:
Proven experience (6-10 years) in administrative support and coordination roles, with significant exposure to managing governance forums, committees, or similar structured meetings
Demonstrated ability to effectively manage meeting logistics, minute-taking, action item tracking, and stakeholder communication for high-level forums
Secondary experience in project or program management within an operations or technology environment, with a strong understanding of how operations teams interface with technology partners, ideally within a strategic change context
Strong organizational skills with meticulous attention to detail and ability to manage multiple tasks efficiently
Excellent communication and interpersonal skills, with the ability to interact professionally with senior stakeholders
Proficiency in productivity tools (e.g., Microsoft Office Suite, collaboration platforms) for scheduling, documentation, and reporting
Experience in a wholesale lending environment is a plus
Bachelor's/University degree or equivalent experience
a Master's degree is preferred
Nice to have:
Experience in a wholesale lending environment is a plus
Master's degree is preferred
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays