CrawlJobs Logo
Chat3D Logo Chat3D · IT - Software Development

VP Professional Services

United States, Jackson · Job Posted May 30, 2026
Apply Position
Job Link Share

Job Description

The PSO Leader Digital – Americas is responsible for the strategic direction, commercial performance, and operational excellence of Digital Professional Services across the Americas region. Reporting to the SVP Digital Sales & Operations, this role leads a multi-country services organization delivering complex digital engagements, with a strong focus on customer outcomes. The role ensures that delivery decisions, processes, and engagement models support measurable customer value, faster time-to-value, and long-term account health. This leader will modernize how Quadient implements and deploys SaaS and on-premise solutions by embedding AI, automation, and accelerated delivery methodologies into the professional services model. The goal is to reduce implementation timelines, accelerate go-live for complex integrations, and ensure customers realize measurable business outcomes more quickly. The role operates across sales, delivery, and operations, ensuring alignment between sales strategy, services execution, and financial performance. It also acts as a key partner to Digital Sales leadership to ensure scalable delivery models and consistent customer experience across the region.

Job Responsibility

  • Lead the Americas Digital Professional Services strategy to drive growth, execution consistency, and customer value realization
  • Own financial performance including revenue, margins, utilization, forecasting, and cost control
  • Partner with Digital Sales on large and complex opportunities to ensure delivery readiness
  • Drive adoption of AI and automation across implementation lifecycle (data migration, configuration, testing, onboarding)
  • Accelerate customer onboarding and reduce time-to-value through improved delivery models
  • Design scalable and repeatable delivery frameworks and playbooks
  • Optimize use of delivery partners and ensure quality and accountability across engagements
  • Define and track time-to-value benchmarks across solutions and customer segments
  • Build and develop leadership capability across delivery, PMO, consulting, and customer success teams
  • Manage executive-level escalations and ensure successful recovery of at-risk programs
  • Track performance metrics such as time-to-value, cost per project, automation usage, and ROI realization

Requirements

  • Senior leadership experience in Professional Services organizations delivering enterprise digital programs
  • Experience managing SaaS and/or on-premise implementations (ERP, finance systems, back-office automation)
  • Strong ownership of regional financial performance and stakeholder management
  • Experience working closely with Sales in high-volume commercial environments
  • Proven experience improving delivery through automation or AI-enabled tools
  • Experience leading migration programs from legacy or competitor platforms
  • Experience working with delivery partners and managing blended teams
  • Experience leading large, multi-country teams
  • Strong executive stakeholder and customer engagement skills
  • Ability to drive operational discipline and KPI tracking
  • Experience improving profitability through scalable delivery models
  • Hands-on experience with AI, automation, or digital transformation tools
  • Knowledge of AI-driven data migration, testing, and deployment tools
  • Experience embedding AI into consulting and delivery workflows
  • Experience building hybrid delivery models (human + AI)
  • Strong understanding of partner delivery models and governance
  • Ability to define and improve time-to-value metrics across programs

Nice to have

  • Experience leading large, multi-country teams
  • Strong executive stakeholder and customer engagement skills
  • Ability to drive operational discipline and KPI tracking
  • Experience improving profitability through scalable delivery models
  • Hands-on experience with AI, automation, or digital transformation tools
  • Knowledge of AI-driven data migration, testing, and deployment tools
  • Experience embedding AI into consulting and delivery workflows
  • Experience building hybrid delivery models (human + AI)
  • Strong understanding of partner delivery models and governance
  • Ability to define and improve time-to-value metrics across programs

What we offer

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
Chat3D - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

VP Professional Services

8 matching positions

VP Professional Services

At Quadient, we support businesses of all sizes in their digital transformation ...
Location
Location
United States , Jackson
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience in Professional Services organizations delivering enterprise digital programs
  • Experience managing SaaS and/or on-premise implementations (ERP, finance systems, back-office automation)
  • Strong ownership of regional financial performance and stakeholder management
  • Experience working closely with Sales in high-volume commercial environments
  • Proven experience improving delivery through automation or AI-enabled tools
  • Experience leading migration programs from legacy or competitor platforms
  • Experience working with delivery partners and managing blended teams
Job Responsibility
Job Responsibility
  • Lead the Americas Digital Professional Services strategy to drive growth, execution consistency, and customer value realization
  • Own financial performance including revenue, margins, utilization, forecasting, and cost control
  • Partner with Digital Sales on large and complex opportunities to ensure delivery readiness
  • Drive adoption of AI and automation across implementation lifecycle (data migration, configuration, testing, onboarding)
  • Accelerate customer onboarding and reduce time-to-value through improved delivery models
  • Design scalable and repeatable delivery frameworks and playbooks
  • Optimize use of delivery partners and ensure quality and accountability across engagements
  • Define and track time-to-value benchmarks across solutions and customer segments
  • Build and develop leadership capability across delivery, PMO, consulting, and customer success teams
  • Manage executive-level escalations and ensure successful recovery of at-risk programs
What we offer
What we offer
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
  • Fulltime
Read More
Arrow Right

Global VP, Professional Services

The Global Head of Professional Services is the most senior leader responsible f...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
docebo.com Logo
Docebo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of senior leadership experience (Director level or above) in Professional Services, Consulting, or Customer Delivery within a SaaS or enterprise software company
  • Proven experience leading global, multi-region services organizations through scale and transformation
  • Demonstrated ownership of services P&L, forecasting, and operational optimization
  • Deep expertise in services operations, delivery optimization, and capacity planning
  • Experience designing and evolving services for complex, highly technical products
  • Strong background partnering with Sales on services strategy, deal execution, and commercial outcomes
  • Strong background partnering with Product on delivery requirements, product design, and usage outcomes
  • Experience navigating acquisitions, product expansion, or significant organizational change strongly preferred
Job Responsibility
Job Responsibility
  • Define and execute the long-term vision and operating model for Professional Services in a rapidly evolving SaaS environment
  • Integrate services strategy with newly acquired product capabilities, ensuring delivery models evolve with product complexity
  • Oversee global implementation and delivery across regions and delivery teams (internal and partner-led), ensuring consistent quality, predictability, and efficiency
  • Establish and mature delivery methodologies, governance, and standards that support scale without sacrificing customer outcomes
  • Drive the global PMO function to drive execution rigor, forecasting accuracy, and delivery transparency
  • Own capacity planning, utilization strategy, and global resource optimization
  • Own Professional Services P&L, including revenue, margin, utilization, and cost control
  • Partner closely with Sales leadership to design, price, position, and sell services that accelerate customer value and improve retention
  • Ensure Professional Services directly contributes to improved NDRR and GDRR by accelerating time-to-value and long-term adoption
  • Act as an executive sponsor for strategic customers and complex, high-risk engagements
What we offer
What we offer
  • Employee Share Purchase Plan (ESPP) at a 15% discount
  • Competitive compensation package
  • Health benefits
  • Paid vacation days
  • Two company-wide Docebo Days
  • Floating holidays for cultural celebrations
  • Birthday off
  • Parental leave coverage
  • Access to Employee Resource Groups
  • Company-wide events
  • Fulltime
Read More
Arrow Right

Account Partner, Professional Services

Location
Location
United States , Atlanta
Salary
Salary:
156000.00 - 184800.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software
  • proven track record of strategic impact and organizational influence
  • Demonstrated success defining go-to-market strategies, building service offerings, or leading cross-functional initiatives that drive measurable business outcomes
  • Deep expertise in consultative selling: multi-threaded relationship building (C-level to technical), discovery, business case creation, executive storytelling, and complex deal orchestration
  • Strong strategic and analytical skills: ability to synthesize market insights, customer feedback, and operational data into actionable strategies and frameworks
  • Proven ability to mentor, enable, and scale teams: experience creating playbooks, training programs, or best practices that improve collective performance
  • Executive presence and communication: ability to influence senior leadership, facilitate strategic workshops, and represent the company externally
  • Rigorous operational discipline: expertise in sales methodologies (MEDDICC/MEDDPICC), forecasting, pipeline management, and CRM hygiene
  • Technical fluency: ability to translate incident response, AIOps, automation, observability, and integration concepts into quantified business value and risk reduction
  • Experience architecting or launching new service offerings, engagement models, or go-to-market motions in a scaling organization
Job Responsibility
Job Responsibility
  • Pipeline Development & Selling Motion
  • Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts
  • orchestrate 2–12 week services deal cycles with executive alignment and commercial rigor
  • Consistently meet or exceed services bookings, attach-rate, and consumption targets while driving predictable pipeline generation and velocity metrics
  • Lead discovery to map business-critical pains (noise, toil, on-call fatigue, change risk, slow comms) to differentiated service offerings, scoped SOWs, and multi-phase engagement roadmaps
  • Deliver compelling value narratives (ROI, time-to-value, risk mitigation, competitive differentiation) tailored to C-level and VP stakeholders across IT, Engineering, and Operations
  • Account Strategy & Customer Value
  • Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers to align enterprise business outcomes with services-led transformation milestones and measurable impact
  • Position services as strategic enablers across incident response maturity, AIOps signal tuning/event orchestration, automation/runbooks, AI-driven operations, and enterprise integrations (e.g., ServiceNow, Jira, Slack/Teams, AWS, Datadog, New Relic, Splunk, GitHub/GitLab, Terraform)
  • Drive adoption and quantifiable business impact (e.g., MTTA/MTTR reduction, toil elimination, developer productivity gains, SLO adherence, operational cost savings) that influence customer renewal and expansion decisions
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Professional Services Lead

As the Professional Services Lead, your mission is to design, pilot, and launch ...
Location
Location
Germany , Ansbach
Salary
Salary:
Not provided
zalando-lounge.de Logo
Zalando Lounge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The Hands-on Expert: You despise 'empty' project management. You are a practitioner who understands the granular details of marketplace operations and article data
  • The Builder: You thrive in ambiguity. You enjoy the '0 to 1' phase of a project and have a track record of building processes from scratch
  • Bridge-Builder to Product: You can speak 'developer' and 'customer' simultaneously, ensuring our internal tools evolve to meet the needs of our service teams
  • Entrepreneurial Mindset: You treat every service line like a startup, focusing on speed-to-value, customer feedback, and commercial viability
Job Responsibility
Job Responsibility
  • Service Model Architecture: You will define the 'blueprints' for our professional services. This includes defining service levels (SLAs), standard operating procedures (SOPs), and the specific value propositions that make these services indispensable to brands
  • Squad Leadership & Incubation: You will lead cross-functional 'strike teams' (squads) to build and launch new services. You will act as the project lead during the pilot phase, personally ensuring the service delivers 'Verifiable Customer Value' before it is industrialized
  • Productizing Expertise: You will translate Tradebyte’s deep fashion and lifestyle knowledge into scalable service products. You will decide which services we build with internal resources and where we leverage Ecosystem Alliances to deliver multichannel success
  • From Pilot to Scalable Product (The Power User): You will serve as the primary Internal Power User for the Product team. You are responsible for translating the manual requirements and 'human-touch' elements of our service pilots into scalable, automated tooling. Your goal is to turn bespoke services into standardized product features that can be deployed across our entire customer base
  • Commercial Design: In collaboration with the VP Commercial + Director Professional Services, you will develop the pricing and commercial models for these services, ensuring they contribute to our Usage Fee acceleration and overall margin health
  • Seamless Operational Handover: Once a service model is proven and stable, you will document the 'Playbook' and lead the transition to the operational teams (Customer Operations & Service), ensuring they are equipped for excellence in the 'Daily Biz' phase
  • Strategic Matchmaking Support: You will ensure our service offering acts as a catalyst for our 'Matchmaking Machine,' helping brands overcome operational hurdles that prevent them from going live on new marketplaces
  • Market & Competitive Analysis: You will stay ahead of industry trends in Retail Media and Marketplace operations, ensuring Tradebyte’s service menu remains the most competitive and innovative in the European fashion ecosystem
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Fulltime
Read More
Arrow Right

Professional Services Lead (All genders) - Tradebyte

As the Professional Services Lead, your mission is to design, pilot, and launch ...
Location
Location
Germany , Ansbach
Salary
Salary:
Not provided
zalando.se Logo
Zalando Sverige
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • The Hands-on Expert: You despise 'empty' project management. You are a practitioner who understands the granular details of marketplace operations and article data
  • The Builder: You thrive in ambiguity. You enjoy the '0 to 1' phase of a project and have a track record of building processes from scratch
  • Bridge-Builder to Product: You can speak 'developer' and 'customer' simultaneously, ensuring our internal tools evolve to meet the needs of our service teams
  • Entrepreneurial Mindset: You treat every service line like a startup, focusing on speed-to-value, customer feedback, and commercial viability
Job Responsibility
Job Responsibility
  • Service Model Architecture: You will define the 'blueprints' for our professional services. This includes defining service levels (SLAs), standard operating procedures (SOPs), and the specific value propositions that make these services indispensable to brands
  • Squad Leadership & Incubation: You will lead cross-functional 'strike teams' (squads) to build and launch new services. You will act as the project lead during the pilot phase, personally ensuring the service delivers 'Verifiable Customer Value' before it is industrialized
  • Productizing Expertise: You will translate Tradebyte’s deep fashion and lifestyle knowledge into scalable service products. You will decide which services we build with internal resources and where we leverage Ecosystem Alliances to deliver multichannel success
  • From Pilot to Scalable Product (The Power User): You will serve as the primary Internal Power User for the Product team. You are responsible for translating the manual requirements and 'human-touch' elements of our service pilots into scalable, automated tooling. Your goal is to turn bespoke services into standardized product features that can be deployed across our entire customer base
  • Commercial Design: In collaboration with the VP Commercial + Director Professional Services, you will develop the pricing and commercial models for these services, ensuring they contribute to our Usage Fee acceleration and overall margin health
  • Seamless Operational Handover: Once a service model is proven and stable, you will document the 'Playbook' and lead the transition to the operational teams (Customer Operations & Service), ensuring they are equipped for excellence in the 'Daily Biz' phase
  • Strategic Matchmaking Support: You will ensure our service offering acts as a catalyst for our 'Matchmaking Machine,' helping brands overcome operational hurdles that prevent them from going live on new marketplaces
  • Market & Competitive Analysis: You will stay ahead of industry trends in Retail Media and Marketplace operations, ensuring Tradebyte’s service menu remains the most competitive and innovative in the European fashion ecosystem
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub, formerly Gympass)
  • Mental health support and coaching available
  • Fulltime
Read More
Arrow Right

Account Partner, Professional Services

We are seeking an Account Partner, Professional Services to define and scale Pro...
Location
Location
United States , San Francisco
Salary
Salary:
156000.00 - 184800.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software
  • proven track record of strategic impact and organizational influence
  • Demonstrated success defining go-to-market strategies, building service offerings, or leading cross-functional initiatives that drive measurable business outcomes
  • Deep expertise in consultative selling: multi-threaded relationship building (C-level to technical), discovery, business case creation, executive storytelling, and complex deal orchestration
  • Strong strategic and analytical skills: ability to synthesize market insights, customer feedback, and operational data into actionable strategies and frameworks
  • Proven ability to mentor, enable, and scale teams: experience creating playbooks, training programs, or best practices that improve collective performance
  • Executive presence and communication: ability to influence senior leadership, facilitate strategic workshops, and represent the company externally
  • Rigorous operational discipline: expertise in sales methodologies (MEDDICC/MEDDPICC), forecasting, pipeline management, and CRM hygiene
  • Technical fluency: ability to translate incident response, AIOps, automation, observability, and integration concepts into quantified business value and risk reduction
Job Responsibility
Job Responsibility
  • Pipeline Development & Selling Motion: Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts
  • orchestrate 2–12 week services deal cycles with executive alignment and commercial rigor
  • Consistently meet or exceed services bookings, attach-rate, and consumption targets while driving predictable pipeline generation and velocity metrics
  • Lead discovery to map business-critical pains to differentiated service offerings, scoped SOWs, and multi-phase engagement roadmaps
  • Deliver compelling value narratives tailored to C-level and VP stakeholders across IT, Engineering, and Operations
  • Account Strategy & Customer Value: Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers to align enterprise business outcomes with services-led transformation milestones and measurable impact
  • Position services as strategic enablers across incident response maturity, AIOps signal tuning/event orchestration, automation/runbooks, AI-driven operations, and enterprise integrations
  • Drive adoption and quantifiable business impact that influence customer renewal and expansion decisions
  • Scoping, Pricing & Delivery Orchestration: Partner with Delivery leadership to architect, price, and resource engagements that balance customer transformation objectives with margin targets and scalable delivery models
  • Ensure seamless handoffs while maintaining commercial ownership
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Vp, Project Services

The Vice President of Project Services is a senior sales role accountable for dr...
Location
Location
United States
Salary
Salary:
125000.00 - 135000.00 USD / Year
impellam.com Logo
Impellam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior business development experience in consulting, professional services, or enterprise technology services organizations
  • Proven success selling and delivering complex, outcome‑based project solutions at an enterprise level
  • Experience operating in cloud, digital, or IT transformation environments, with the ability to shape solutions around platforms, programs, and delivery teams
  • Demonstrated ability to sell structured projects beyond pure staffing models
Job Responsibility
Job Responsibility
  • Own and grow the Project Services portfolio, driving enterprise revenue through solution‑based selling and strategic client partnerships
  • Shape and lead cloud‑adjacent, IT‑centric project solutions, aligning delivery teams spanning the full spectrum of time and materials through defined outcome-based models
  • Partner with enterprise clients to design and execute complex transformation initiatives, leveraging blended delivery teams and SOW‑based engagements
  • Act as a trusted advisor to executive, business and technology leaders, influencing strategy across digital, data, cloud, and IT modernization programs
  • Collaborate cross‑functionally with other sales, talent, and delivery leads to align workforce strategy with client business objectives
  • Drive buyer engagement through compelling and innovative narratives related to solution design
  • Leverage business intelligence and analytics to uncover growth opportunities
  • Own and report on expansion pipeline, margin growth, and client penetration metrics
  • Develop and execute enterprise account-based plans
  • Identify opportunities to enhance service offerings and delivery capabilities
  • Fulltime
Read More
Arrow Right

Office Management & Field Operations Administrative Assistant

Robert Half has an exciting temp to hire position for one of our top clients in ...
Location
Location
United States , Millbrae
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in administrative support, office management, or executive coordination roles
  • Exceptional organizational and multitasking abilities
  • Strong attention to detail and commitment to accuracy
  • Excellent written and verbal communication skills
  • Ability to handle confidential and sensitive information with discretion
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, SharePoint, and OneNote
  • Strong problem-solving mindset with the ability to prioritize effectively
  • Collaborative, team-oriented approach with a customer-service mindset
  • Confidence in reviewing invoices, questioning discrepancies, and ensuring accountability
  • Adaptability and willingness to support evolving business needs
Job Responsibility
Job Responsibility
  • Provide direct support to the Executive Assistant and Bay Area Group Leaders
  • Oversee daily office operations, ensuring a professional, organized, and welcoming workplace environment
  • Manage office deliveries, kitchen inventory, vendor coordination, and workspace upkeep
  • Support reception duties, light phone coverage, and shared workspace resources such as copier stations
  • Coordinate office meeting logistics for trainings, team meetings, employee events, and social gatherings
  • Arrange catering, facility setup, and post-event cleanup services as needed
  • Process invoices and manage vendor communications for office-related services and utilities
  • Assist with planning and execution of regional events, including business meetings, employee resource group events, company celebrations, and seasonal gatherings
  • Support onboarding for new hires and interns by tracking materials, equipment, and first-day readiness
  • Provide direct administrative support to the Division VP of Field Operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right