Vp, product specialist, custody product management Job at Citi (Hong Kong, Central and Western District)

Job Description

This role is critical for driving product excellence and strategic alignment across the regional and global Custody product management portfolios. The Product Manager will be responsible for defining and implementing control standards, participate in regional strategic decision-making, leading transformation initiatives, ensuring cross-regional coordination, and aligning technology development with product strategy. The successful candidate will leverage extensive experience in global financial services to influence stakeholders, manage complex programs, and promote a unified "One Global Product" mindset to achieve superior client outcomes and operational efficiency. The role will also require building relationships with the local and regional banking teams to drive the growth of the custody business in APAC.

Job Responsibility

Control Objectives & Standards: Ensure regional control, operational, and product standards for Custody Product are clearly defined and consistently implemented across region
Partner with Risk & Control, Operations, and Technology teams to ensure strong control design, proactive issue identification, and high‑quality remediation
Support global governance routines spanning issue management, key risk indicators, process documentation, and testing frameworks
Strategic Decision-Making: Provide insights, analysis, and decision support to the Global Product Head for Custody on regional priorities and strategic planning
Drive adoption of data‑driven, risk‑aware decision-making across global product management
Identify emerging risks, simplification opportunities, and areas where enhanced coordination or redesign can improve client outcomes
Transformation: Participate in and lead transformation initiatives in Custody product, including product simplification, modernisation of platforms, and process re‑engineering
Coordinate execution with stakeholders across Product, Operations, Technology, Legal, Compliance, and regional business teams
Support delivery of regulatory, operational, and strategic commitments tied to product quality, controls, and technology improvement
Cross-Regional Coordination & Partnership: Participate in global governance forums, ensuring transparency on milestones, risks, issues, and performance metrics
Promote a unified “One Global Product” mindset and facilitate collaboration across markets and functions
Drive marketing and sales of the Global Custody product to the local and regional banker teams
Manage custodian relationship and drive cooperation and participate in custodian service reviews
Technology Book of Work Coordination: Drive alignment between the global technology book of work and product strategy, regulatory commitments, and operational priorities
Establish governance routines to improve transparency, prioritization, and dependency management across global delivery teams
Partner with Technology to enable timely delivery of critical enhancements, control improvements, and platform modernization initiatives

Requirements

Bachelor’s or Master’s degree in Business, Finance, Engineering, Technology, or related fields preferred
Professional certifications (project management, risk management, operational excellence) are a plus
10+ years of experience in global financial services in Custody product management, transformation or Custody Operations
Strong knowledge of custody product, including market expertise and asset servicing is strongly preferred
Demonstrated expertise in operational controls, risk management, and governance frameworks
Experience coordinating global technology delivery portfolios and working closely with Technology leadership
Leadership & Influence: Proven ability to deliver complex, multi-region change programs
strong ability to influence, challenge constructively, and build alignment across a matrixed organization
collaborative and relationship-driven, able to build trust across diverse teams
Product & Domain Knowledge: Strong understanding of custody product
Communication & Presentation: Excellent communication and synthesis skills, capable of presenting complex issues clearly to senior leadership
Analytical & Problem-Solving: Strong analytical, problem-solving, and organisational skills
Strategic & Operational Mindset: Continuous improvement orientation, focused on simplification, scalability, and operational excellence
resilient, proactive, and effective in dynamic and ambiguous environments

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

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Vp, product specialist, custody product management

Job Description

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