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As VP of Product, you will lead CLEAR’s travel-focused product organization. Your mission: drive adoption, customer delight, and retention through exceptional omnichannel experiences. You’ll orchestrate product strategy and experience vision across mobile, web, airport infrastructure (pods, e‑gates, signage), and ambassador devices.
Job Responsibility:
Define, articulate, and own the strategic roadmap for aviation products across physical and digital channels, ensuring strong alignment with broader CLEAR goals
Set KPIs for bookings, retention, satisfaction, cost-efficiency, and growing Total Addressable Market (TAM)
Champion a premium, frictionless and coveted customer experience across mobile, web, airport touchpoints (i.e., pods, e-gates, signage), ambassador interactions and tools and member care
Drive global expansion by developing strategies to increase adoption among international travelers in U.S. airports, planning and piloting CLEAR rollouts in selected international hub airports
Collaborate with engineering, design, operations, marketing, airport partnerships, and legal to ensure cohesive omnichannel product delivery across mobile, web, physical portals, signage, ambassador tools
Collaborate with marketing, brand, sales, and operations to execute compelling campaigns that drive adoption and loyalty, leveraging data-driven insights for continuous optimization
Build, mentor, and lead a high-performing Product Management organization, fostering a culture of collaboration, measurement, consumer empathy, and ambition
Requirements:
13+ years in product management
4+ years of leadership experience and managing managers
Proven success in consumer-facing products with strong P&L outcomes
Background in airports, travel, or physical–digital product ecosystems is a plus
Deep appreciation for product aesthetic and design-driven execution
Demonstrated cross-functional leadership across engineering, design, marketing, and operations
International market experience, especially driving adoption among global users, is a plus
Ability to drive alignment across senior executives, business and technical leads
Unafraid to dive deep into the details, while also still able to come up for air and see the big picture
Ability to create clarity and drive focus in complex and dynamic contexts
Outstanding written and verbal communication skills, including description of technical topics to non-technical audiences
Passion for learning new things and driving innovation
Obsession with the customer experience
Growth mindset: self-aware of strengths and areas to develop
Nice to have:
Background in airports, travel, or physical–digital product ecosystems
International market experience, especially driving adoption among global users
What we offer:
Hybrid work environment
Meals and snacks in offices
Stipend and reimbursement programs for well-being and learning & development
Comprehensive healthcare plans
Family building benefits (fertility and adoption/surrogacy support)
Flexible time off
Free OneMedical memberships for you and your dependents
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