Vp, Operations Design & Strategy

• Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design
• Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against
• Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating”
• Design, evolve, and enforce processes that improve reliability, quality and scalability
• Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives
• Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities
• Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights
• Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO
• Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization
• Say no to work that distracts from core priorities, even when it’s uncomfortable
• Balance meaningful change with an awareness of team capacity and long term sustainability

• 15+ years of experience in operations, strategy, or execution focused leadership roles
• Experience owning outcomes across multiple businesses, teams, and complex operational surfaces
• Proven ability to step into ambiguity, stabilize execution, and impose structure without over engineering
• Comfortable being deeply involved in the details while building systems that scale beyond the individual
• Track record of leading leaders and making hard calls on priorities, process, and organizational design
• Strong operational judgment and the ability to make decisions without perfect information
• Speaking to operations w/ data is your default more of operating
• High standards for quality and accountability, paired with awareness of how change impacts teams
• Ability to manage friction productively across functions and senior stakeholders
• Willingness to work harder than anyone else on the team, while recognizing and addressing burnout in others
• Clear communicator with the ability to move between operators and executive audiences
• Experience in Real Estate, Fintech, or services heavy business

• Experience stabilizing underperforming operations while continuing to grow
• Startup experience

Offers Equity