Vp operational risk officer – acquisitions/new account fraud Job at Citi (Jacksonville)

Vp operational risk officer – acquisitions/new account fraud

Citi

Location:
United States , Jacksonville ▼
San Antonio
O'Fallon
Florence
Johnson City
Sioux Falls
Irving
New Castle

Category:
Finance

Contract Type:
Not provided

Salary:

103920.00 - 155880.00 USD / Year

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Job Description:

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

Monitor and analyze emerging account-opening fraud trends across the industry to inform and guide strategic priorities for Business, Operations, and Analytics teams
Collaborate with cross-functional teams to drive continuous improvement and optimization of fraud management processes
Establish and maintain strong partnerships with stakeholders in Policy, Analytics, Operations, Process Integration, and Client Experience to facilitate clear, timely, and comprehensive communication
Initiate and lead efforts to streamline operational processes, enhancing fraud decision effectiveness, reducing operational expenses, and improving the overall client experience
Provide expert support for project initiatives, specifically acting as the primary Policy Subject Matter Expert (SME) for all acquisition-related projects
Manage relationships with account-opening vendors, including regular performance evaluations and strategic engagement to ensure optimal service delivery and alignment with business objectives
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
Collaborates to resolve any issues which fall within the terms of the contract
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6-10 years experience navigating and networking across an enterprise utilizing internal and external resources
Third Party Oversight/Vendor Oversight experience preferred
Business writing experience preferred
In depth knowledge of Retail Bank processes and technology platforms
Proven ability to balance effective fraud risk mitigation strategies with a commitment to maintaining an excellent customer experience
Strong understanding of the complete fraud lifecycle, from prevention and detection to investigation and resolution
Demonstrated capability to identify and implement specific process enhancements within fraud operations to address customer pain points and improve overall customer satisfaction
Attention to detail combined with strong organizational and analytical skills
Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
Proficient time management skills and the ability to work effectively under pressure and meet tight deadlines in a dynamic, fast-paced environment
Demonstrated ability to influence and collaborate effectively with various stakeholders, including senior management
Bachelor’s/University degree, Master’s degree preferred

Nice to have:

Third Party Oversight/Vendor Oversight experience preferred
Business writing experience preferred
Master’s degree preferred

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 27, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Vp operational risk officer – acquisitions/new account fraud

Citi

Location:
United States , Jacksonville ▼
San Antonio
O'Fallon
Florence
Johnson City
Sioux Falls
Irving
New Castle

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 27, 2026

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