Vp Of Production

• Build a high-performance culture rooted in The Mailworks’ core values, ownership, continuous improvement, and recognition
• Coach and develop direct reports through regular 1:1s, team meetings, mentoring, and clear feedback
• Manage performance through quarterly reviews, documentation, and accurate Employee Performance Log updates
• Make or support personnel decisions, including promotions, development plans, corrective action, and terminations
• Own departmental Rocks, To-Dos, KPIs, and Scorecards, and drive follow-through in weekly L10 meetings
• Set priorities, delegate effectively, remove blockers, and coordinate across teams to meet deadlines
• Enforce SOPs, FBA standards, company policies, and applicable compliance requirements while maintaining accurate records
• Lead hiring, onboarding, training, and offboarding in line with company SOPs and HR standards
• Drive departmental initiatives tied to company Rocks, growth, performance, and profitability goals
• Align departmental priorities with company initiatives, strategic goals, and CEO vision in partnership with the Executive Leadership Team
• Attend Quarterly and Annual EOS Planning and own Rocks across reporting departments
• Ensure Directors and department leads effectively lead, coach, document, and manage team performance
• Partner with the CEO to translate company vision and strategic priorities into clear Production goals, plans, and execution
• Collaborate with the Executive Leadership Team to align production capacity and direction with overall company strategy and growth
• Partner with HR on long-term workforce evolution, including role design, skills development, and building the team Production needs as the company grows
• Operationalize new product and service offerings coming out of Rev Ops, ensuring Production is ready to deliver them at quality and scale
• Partner with Rev Ops and cross-functional VPs across Marketing, Sales, and Client Services to support a seamless client lifecycle from marketing through delivery
• Forecast future production needs and lead planning for facility, equipment, and team scalability to support company growth
• Monitor KPIs, shift reports, and performance data to identify trends, inefficiencies, and gaps
• Resolve high-level issues impacting throughput, team performance, or equipment uptime
• Partner with HR and department leaders to resolve day-to-day staffing, performance, and team dynamics issues as they arise
• Oversee maintenance planning and ensure plant engineering efforts support uptime and safety
• Coordinate installation of new equipment and vendor-supported improvements across shifts
• Serve as the senior point of contact for all production-related vendors (equipment, materials, and parts)
• Monitor vendor performance and ensure alignment with cost-efficiency, reliability, and operational excellence
• Drive consistency across shifts by standardizing processes, training, and productivity benchmarks
• Ensure all operational issues are properly documented, addressed, and resolved through the Issues List process
• Identify and resolve unsubmitted or recurring issues by partnering with the appropriate teams
• Oversee the production scheduling function, monitoring the decisions made by the Director of Production and their team rather than owning the schedule directly
• Ensure scheduling decisions balance immediate operational demands against the long-term health of the team and departmental profitability
• Set the strategy and guardrails the scheduling team works within, stepping in on high-stakes tradeoffs and escalations
• Review recovery plans when schedules are off track, ensuring the team is using data to drive sound decisions
• Monitor QC checks, Scorecard data, and shift accountability reports to confirm standards are holding across shifts
• Govern overtime strategy, ensuring staffing and reallocation decisions protect both output and employee wellbeing, and approve plans that require executive review
• Ensure the team is resolving material, postal, and trucking constraints with Prepress, Procurement, and the Plant Engineer before they threaten deadlines
• Monitor departmental profitability and resource utilization as part of Leadership Bonus Pool eligibility
• Identify and implement process improvements that reduce waste and increase throughput
• Lead equipment testing, onboarding, and integration efforts in partnership with the Plant Engineer
• Analyze production data and apply trends to inform strategy and continuous improvement
• Collaborate with Development, Client Services, and Procurement to improve systems and cross-functional processes

• Exhibits company core values – FLASH’D (Forward Thinking, Loyal, Accountable, Solutions Focused, Helpful, Dynamic)
• Excellent verbal and written communication skills, with a direct approach, effective across all organizational levels
• Experience with mentoring and managing people
• Teamwork mentality
• Extremely organized and detail oriented
• A commitment to continued process improvement
• A strict adherence to process and standard operating procedures
• Ability to consistently adhere to company policy to set a positive example
• Reliability and commitment to hours and follow through of assigned tasks
• Comfortable holding others accountable in a positive, consistent way
• Okay with working extra hours (daily or on Saturdays) during high demand periods
• Flexibility to adapt to changing circumstances, schedules, and priorities while maintaining composure and focus
• The capability to address conflicts and resolve issues within the team constructively and professionally
• The ability to remain calm and effective in high-pressure situations, such as when the production schedule falls behind
• Strong decision-making skills are essential for resolving operational challenges and implementing necessary changes
• Proven leadership of multi-team operations in a fast-paced production environment
• Deep understanding of SOP development, enforcement, and EOS accountability tools
• Data-driven decision maker with ability to balance quality, efficiency, and team morale
• High emotional intelligence with a willingness to coach and hold people accountable
• Adept in Google Workspace, Asana, and company production and operations platforms (e.g., Joii, Smartsheet)

Leadership Bonus Pool eligibility