VP of Operations Job at Robert Half (Queens)

Vp of Revenue Operations

We’re working with an AI product valued at over $1B and fresh off the back of a ...

Location

United States , Reston, Northern VA or Austin, TX

Salary:

180000.00 - 220000.00 USD / Year

Orbis Consultants

Expiration Date

Until further notice

Requirements

8–10 years of experience in Revenue, Sales, or Marketing Operations within SaaS environments
Proven success implementing and scaling Salesforce, HubSpot, and Gong (or similar tools)
Track record of designing scalable GTM systems and analytics-driven decision frameworks
Strong cross-functional collaborator who can work seamlessly across Sales, Marketing, and Product
Data-driven problem solver who thrives in fast-paced, high-growth settings

Job Responsibility

Build and implement a unified RevOps strategy, aligning MarketingOps, SalesOps, and GTM processes
Own and optimize the company’s Salesforce and HubSpot environments, driving efficiency, automation, and actionable insights across teams
Establish data-driven processes for lead management, funnel visibility, and performance tracking (MQL > SQL > Closed Won)
Partner with GTM leadership to define near-term goals and translate them into scalable operational systems
Develop playbooks and frameworks for forecasting, pipeline management, and performance analytics
Lead cross-functional projects to improve conversion, retention, and revenue predictability
Grow and mentor a small but high-performing RevOps team as the company scales globally

What we offer

bonus
RSUs

Fulltime

New

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

VP, Global Field Operations

PagerDuty is seeking a VP, Global Field Operations to join the team. This role i...

Location

United States

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders

Job Responsibility

Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management

What we offer

Competitive salary
comprehensive benefits package
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Operational Resilience (Continuity of Business) Senior Manager - VP

The role requires a leader who can lead and support Citi's Enterprise Resilience...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operational Resilience and/or Continuity of Business is essential
Experience in banking or financial services is required
Knowledge of Citi business operations is an advantage
Ability to manage projects, expectations, and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Develop and manage the production and documentation of CoB solutions for multiple functional areas
Understand measures used to determine whether a business can remain within its impact tolerance (ITOL)
Define, implement, and apply area wide Ops Res and CoB policies and standards
Manage all related Ops Res and CoB deliverables such as: IBS identification, ITOL setting, scenario testing and the monitoring of ITOL breaches
Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises including understanding of DoS and DoA testing
Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective Ops Res and CoB teams as needed
Operate with a limited level of direct supervision
Exercise independence of judgement and autonomy
Act as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Markets Operations COO Risk Analytics & Reporting VP

The Business Risk and Control Officer is a strategic professional who stays abre...

Location

India , Mumbai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience with 5+ years’ experience in financial services
Consistently demonstrates clear and concise written and verbal communication skills
Effective organizational influencing skills required
Third party vendor management preferred
Demonstrated ability to lead global team efforts
Excellent problem-solving skills
Ability to comprehend the big pictures with high attention to critical details
Demonstrated ability to develop and implement strategy and process improvement initiatives
MS Excel, MS Access, SAS, SQL, Visual Basic, Python, Tableau or other data visualization skills a plus

Job Responsibility

Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes
Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA)
Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements
Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Finance Issue Management VP

Individuals in MCA are responsible for designing and implementing a comprehensiv...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control-related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Accountable for managing and overseeing a team of employees
Manages, plans and conducts a broad range of deliverables for projects
Manages and executes strategic design and process improvement projects across the enterprise
Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication
Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA)
Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls

What we offer

Best-in-class benefits
Equal opportunity employer

Fulltime

Business Risk & Control Officer - VP

Join Citi's Markets Controls team to lead several critical control and governanc...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven work experience in financial services
Experience in risk management / risk and controls, compliance or internal audit
Experience in project work, process re-design and change management
Excellent relationship-building, problem solving and communications skills (written / verbal)
Results/task orientated with excellent attention to detail, an analytical mindset and follow through to deliver results
Ability to manage and prioritize effectively and resolve conflicting priorities
High level of computer literacy, specifically Excel and PowerPoint
Ability to analyze data sets in Excel, summarize and communicate results
Excellent academic background educated to a minimum of degree level or sufficient industry experience

Job Responsibility

Lead the risk assessment process, including the analysis of operational and compliance risks, reviewing global monitoring results and preparation of management metrics and presentations
Support the In-Business Risk & Control and Business Management teams to maintain and enhance the control environment and the continuous development of the RCSA content
Lead the mapping and tracking of Operational Risk Events and Issues impacting the RCSA Program
Lead the RCSA’s Continuous Risk Management (CRM) Program in maintaining the ongoing identification, assessment and residual risk management of all Operational and Compliance risks and the Key Controls that mitigate them
Provide support in execution oversight of the RCSA Program through defined escalation pathways to governance forums on residual risk, new and existing Risk Acceptances, KRI breaches, most significant risks, control Issues, emerging Operational and Compliance Risks impacting business objectives, and on the timeliness and effectiveness of corrective actions taken to improve controls
Interact with Markets 1LOD teams, Operational Risk Management, Compliance, Internal Audit and other functions to provide deliverables and business insight
Participate as required in ad-hoc reviews and regulatory / supervisory examinations of the Markets business
Support other ad-hoc initiatives where required

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

VP of Operations

Robert Half

Location:
United States , Queens

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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Location:United States , Queens

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