Vp Of Customer Success Job at Vantage

VP Account Management and Customer Success

We are seeking a VP of Account Management and Customer Success to lead our post-...

Location

United Kingdom; United States , Cambridge

Salary:

Not provided

Bango

Expiration Date

Until further notice

Requirements

15+ years of experience in Sales, Account Management, Channel Development, or Commercial Operations, with at least 10 years in a senior global leadership role
Significant experience in Account Management, Customer Success, Growth, Revenue, or Commercial leadership
Proven track record of improving customer retention, renewals, expansion revenue, and customer satisfaction
Strong understanding of B2B2C models, partner ecosystems, and subscription-based monetization
Exceptional leadership and communication skills — able to balance strategic vision with operational execution
Data-driven mindset with strong analytical capability
comfortable working with dashboards and KPIs to measure outcomes
Deep understanding of enterprise processes, customer lifecycle management, and technical integrations (APIs, SaaS architecture)

Job Responsibility

Lead, coach, and develop the Account Management and Customer Success teams, setting clear roles, goals, operating rhythms, and performance expectations
Drive the strategy for renewals, retention, account growth, upsell, and cross-sell opportunities
Finalize the design and launch a structured Customer Success program across the customer lifecycle
Create a formal Voice of Customer process to capture feedback, identify trends, and share insights with Product, Sales, Marketing, and Operations
Define and manage KPIs for retention, expansion, customer health, adoption, satisfaction, and team performance

What we offer

A friendly, informal working environment
Your own Bango buddy – to help you settle in
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service
Cycle to work, gym discount

Fulltime

VP of Fire & Security Systems

Bemana is searching for a VP of Fire & Security Systems on behalf of a well esta...

Location

United States , Fort Myers

Salary:

200000.00 USD / Year

Bemana

Expiration Date

Until further notice

Requirements

Proven executive-level leadership experience in fire and security systems or related low-voltage industry
demonstrated success in P&L management, revenue growth, and operational performance
strong knowledge of fire and life safety codes, including NFPA, IFC, UL, FM, and local AHJ requirements
experience in sales leadership, customer relations, and business development
ability to lead, mentor, and develop teams
experience with mergers and acquisitions including due diligence and integration is preferred

Job Responsibility

Develop and execute the strategic vision for the Fire & Security division
drive revenue growth through new business development, customer retention, cross-selling, and expansion of recurring service agreements
identify new markets, technologies, and service offerings
support mergers and acquisitions
maintain full P&L responsibility
establish and monitor KPIs related to safety, productivity, project execution, customer satisfaction, and financial results
oversee project management, scheduling, staffing, and resource allocation
collaborate with sales leadership to develop revenue strategies, pipeline management, and pricing initiatives
oversee estimating, contract negotiations, and proposal development
build and maintain strong relationships with key customers, general contractors, developers, property managers, and regulatory authorities

What we offer

Health, dental, and vision insurance
PTO + paid holidays
401(k) with company match
Monthly car allowance

Fulltime

Senior Customer Success Manager - DACH

The Customer Success (CS) team at Anaconda is the primary relationship layer bet...

Location

Germany , Berlin

Salary:

Not provided

Anaconda

Expiration Date

Until further notice

Requirements

6+ years of experience in customer success, account management, or a related field — with a demonstrated track record managing large enterprise accounts (10,000+ employees) and a $6M+ book of business with accountability for retention and growth outcomes
Demonstrated ability to build and navigate relationships across complex organizations, including VP and C-suite stakeholders
Proficiency with CS platforms, CRM tools, and health scoring methodologies to drive data-informed account management
Prospecting and outreach acumen — able to research accounts, map key stakeholders, and build pipeline from within your book using tools, data, and creative outreach strategies
Experience working with technical buyers — IT, engineering, security, or data science teams — and the ability to translate technical risk and product capability into clear business impact
Comfortable using AI-assisted tools in day-to-day work -- research, documentation, outreach drafts, account prep. Not a power user requirement, but an open-minded practitioner
Exceptional verbal and written communication skills across all levels of an organization, including executive audiences
Bachelor's degree or equivalent experience
Willingness to travel up to 25% for customer onsite visits, executive business reviews, and key account engagements.

Job Responsibility

Own a portfolio of enterprise accounts ($6M+ USD book of business). Build deep relationships across complex organizations — from end users and technical buyers to C-suite and VP-level executives — well beyond the initial point of contact
Arrive at every customer interaction with a prepared point of view. Draw on health scores, product usage data, and engagement signals to drive conversations forward and deliver clear value at each touchpoint. No filler meetings
Maintain rigorous account documentation — success plans, stakeholder maps, risk flags, expansion signals, monthly account pulses, and agreed next steps — that reflects the true state of each account and sets the standard for the broader team
Collaborate with Sales, Product, and Engineering to support customer goals, mitigate risk, and advocate internally for what customers actually need — not just what's easy to deliver
Partner as the CS anchor within a geo-aligned pod (AE, BDR, SE, CSM) — owning the customer relationship continuity that makes renewal and expansion conversations possible. When an AE opens a new door, you've already built the trust that keeps it open
Experience managing enterprise accounts in DACH — with cultural fluency and the ability to build senior relationships in-region. German language skills are required
Proactively research and identify new business units, personas, and decision-makers within your accounts. Craft targeted outreach to expand your stakeholder map and surface expansion opportunities — operating with the same rigor as a business development function when the situation calls for it
Contribute to playbook development, CS engagement templates, and team best practices. Senior CSMs are expected to leave the function stronger than they found it
Leverage AI tools and workflows to research accounts, synthesize usage signals, and prepare for customer interactions -- using available technology to work faster and show up smarter
Mentor and coach less experienced CSMs through deal reviews, account strategy sessions, and informal guidance — translating personal experience into repeatable, teachable approaches

What we offer

You'll thrive in a high-performance environment where results are recognized and rewarded
Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

Fulltime

Vp Of Emea, Gtm

As the VP of Sales, EMEA, you will be a key part of the Go-To-Market team here a...

Location

Barcelona / London

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10+ years experience in a B2B Enterprise SaaS sales environment
Proven track record of meeting and exceeding targets of up to €20million
Retail expert and understand loss prevention and shrinkage problems
Data driven and enjoy working with large amounts of data
Understand how to navigate working with and managing teams in multiple different countries across the EMEA region
Move quickly, using data to make decisions
Enjoy a fast paced environment and are comfortable with the ambiguity of a scaling organization

Job Responsibility

Own the EMEA revenue number (ARR) and develop and execute a GTM strategy in collaboration with CRO to address key euro markets
Drive growth – lead from the front in working with the team to win new logos in target markets – coaching the team to have successful pursuits
Be the executive leader for major enterprise deals and work closely with the team to drive and close multi year, high value sales
Lead, manage, mentor and drive a team of highly motivated Account Managers located across the EMEA region
Work with the team to understand current processes. Lead operational changes with a focus on efficiency, clarity and data driven decision making
Work across Everseen more broadly to understand and advocate for the needs of the customer and the go to market team

Fulltime

VP of Operations

Location

United States

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Operations/Supply Chain, Business, or related field
10+ years of experience in supply chain or operations within a consumer packaged goods (CPG) company, ideally in a high-growth environment within mass retail environment
5+ years of leadership experience, including managing and scaling teams
Deep experience in CPG operations, including demand planning and forecasting
Strong expertise in 3PL management, retail compliance, and operational process design
Extensive experience with EDI integrations across specialty, mass, and drug retail channels
Advanced analytical and reporting skills, with a track record of using data to drive decisions
Proficiency with warehouse management systems (Bluebox preferred), ERP systems (CIN7 preferred, Netsuite is a plus), and logistics platforms
Strong understanding of domestic and international logistics, including import/export processes
Extremely organized, detail-oriented, and execution-focused in your work

Job Responsibility

Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon
Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency
Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance
Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders
Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance
Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization
Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations
Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy and On-Time In-Full), driving data-informed decision-making and continuous improvement
Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory, and revenue recovery through retail compliance and chargeback management
Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience

What we offer

Comprehensive Medical, Dental, Vision plans with up to 100% coverage for employees
401k with Company Match
WFH stipend and an annual learning stipend
15 Days PTO
Complimentary Vacation® Products.

Fulltime

Customer Success Director

We are on the look out for a dynamic Customer Success Director to lead our EMEA ...

Location

United Kingdom , Surrey, Greater London

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

You’ve worked with enterprise level Customer Success teams before (ideally at Director level or close to it)
You know how to balance customer experience with commercial impact
You’re hands-on when needed but equally strong at setting direction
You actually enjoy building teams and helping people level up
Previous work in SaaS, retail or data/analytics
Fluency in multiple languages is a big hit for us

Job Responsibility

Acting as our biggest advocate and go to person across our EMEA client base
Owning retention, growth and customer health across the region
Building strong relationships with senior stakeholders (think Director / VP / C-suite)
Spotting opportunities to grow accounts and working closely with Sales on expansion
Shaping how we do customer success. Things like processes, lifecycle, how we engage clients etc
Keeping a close eye on the data (NPS, churn, adoption etc.) and using it to improve things

What we offer

Flexible Working
Time Off (25 days annual leave + bank holidays, extra day off for birthday, summer hours)
Learning & Development (access to courses, career progression plans)
Health & Wellbeing (Private Medical Insurance, healthcare cash plan, mental health support, workspace assessment)
Giving Back (paid volunteer days, charity donation matching, Give as You Earn)
Extra Perks (car purchase scheme, gym discounts)

Fulltime

Vp Of Product Engineering

This is a build-the-future leadership position — not a maintenance role. As VP o...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of software engineering experience, including 4+ years leading managers
Deep experience with multi-cloud environments and large-scale infrastructure or migration initiatives
Proven success scaling engineering teams and implementing best practices (SDLC, DevOps, quality standards)
Hands-on experience delivering AI-powered features and leveraging AI tools in development workflows
Strong product mindset with experience contributing to strategy and roadmap decisions
Background in enterprise SaaS and distributed engineering teams

Job Responsibility

Product & Engineering Leadership: Partner with Product to shape strategy and translate market needs into a clear, actionable roadmap. Act as a key voice of engineering with executives, customers, and stakeholders
Cloud Strategy: Lead multi-cloud architecture and initiatives across platforms such as AWS, Azure, GCP, and OCI. Drive modernization, migration, and scalable system design
AI Enablement: Guide development of AI-driven features and promote the adoption of AI-assisted engineering practices across teams
Operational Excellence: Establish strong SDLC processes, DevOps practices, CI/CD pipelines, and performance metrics to enable scalable, high-quality delivery
Team Leadership: Build and lead a distributed engineering organization, fostering a high-performance, collaborative, and growth-focused culture

What we offer

Competitive compensation package including equity
Hybrid work environment
Opportunity to join a growing organization in a rapidly evolving technology space
Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Associate Customer Success Manager

Customer Success Managers at Optimizely are the customers advocate and are focus...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Relevant customer success and or account management experience in a software company
Excellent written and verbal communication skills in English
Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
Strong conflict management and conflict resolution skills
A passion for people, able to use your initiative and willing to go the extra mile
Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements
Track record of achieving targets in a solutions environment
Ability to work well under pressure, while retaining focus and composure
Ability to communicate technical/ business issues and solutions clearly and confidently
Ability to understand, communicate and interpret best practice digital marketing techniques

Job Responsibility

Implement and ensuring a 'white glove' service for our customers
Address risks of client churn with senior management
Introduce new products and services to our customers
Regularly share expertise with the team to support continuous learning and improvement
Analyze data, discover compelling insights and develop action plans to achieve goals
Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth
Develop and maintain a customer success management plan, and to execute against that plan
Do consulting and training customers to leverage the best of Optimizely's solutions to optimize the customer's ROI
Lead and direct customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products
Drive excellent customer satisfaction by understanding and over-delivering against customer expectations

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

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Vp Of Customer Success

Job Description

Job Responsibility

Requirements

What we offer

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