Vp Of Customer Success

Vantage’s customer base is growing quickly and we’re looking for a leader for our Customer Success team. Customer Success is a separate and distinct organization from, though partners deeply with, sales. We have a best in market product and we’re looking for a leader to help lead and manage a best-in-class customer success team and process that authentically helps customers and shows them love along the way. The Vantage Customer Success team works with customers after they’ve already chosen to subscribe to Vantage. As VP, you will play a pivotal role in ensuring our customers derive maximum value from our products and services, know the people behind the business and authentically build relationships with our customer base. You will lead a dynamic team of Customer Success Managers guiding them in fostering strong and authentic relationships with our customers, understanding their needs, and delivering tailored solutions to drive their success. Our buyer is technical in nature and being able to earn trust from a technical buyer is important. You’ll be looked at as a subject matter expert from a customer perspective and work with customers from growth stage startups all the way up to enterprises. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.