Vp of Customer Strategy Job at Cresta

Vp, Customer Success

The VP of Customer Success will set the vision and lead the charge on customer v...

Location

United States , New York

Salary:

235000.00 - 275000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

Proven experience scaling high-impact customer success teams in a fast-growing B2B business, driving results at meaningful scale
Data driven, inspirational leadership - you can navigate complex conversations and influence across teams, partners, and customers
Builder of trusted, long-term relationships that turn great experiences into loyalty, advocacy, and growth
Fluent in customer success metrics and outcomes, using insight to drive action and deliver measurable business impact
Thrives in fast-moving environments, operating with ownership, agility, and focus

Job Responsibility

Define and execute a scalable Customer Success vision that embeds with CLEAR’s business objectives
Partner cross functionally to define customer strategies that increase product adoption and usage
Represent voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality
Drive initiatives that strengthen customer relationships into enduring advocacy and partnership opportunities
Lead and a high-performing team through example, driving a culture of accountability, growth, and customer-centricity

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Vp, Customer Acquisition

Reporting directly to the Chief Transformation Officer, the Vice President, Cust...

Location

United States

Salary:

255800.00 - 341100.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years of leadership experience in digital customer acquisition
Direct ownership and optimization of large-scale budgets of $50MM+ annually across multiple channels
Deep experience with A/B testing, incrementality testing, and sophisticated measurement techniques (MMM, MTA) and attribution models
Rigorous creative testing methodology and the ability to partner effectively with in-house creative teams
Confidence in communicating across the organization, working with cross-functional stakeholders, and presenting to Executive Leadership
Ability to operate at both strategic depth and execution detail
Excellent analytical and organizational skills
A consumer-first mindset with strong intuition for user behavior, cultural trends, and audience insights

Job Responsibility

Own the customer acquisition engine and its contribution to revenue growth, CAC/LTV, payback, and contribution margin
Set a long-term vision for acquisition, ensuring clear prioritization, operational rigor, and coordinated execution across channels
Define the optimal in-house vs. agency operating model and build the roadmap to execute it
Lead a multi-disciplinary team of channel specialists across Paid Search, Paid Social, Programmatic/Display, OTT/CTV, Affiliate/Partnerships, Direct Mail, and experimental channels
Partner closely with Analytics, Data Science, and Finance to continuously evolve our measurement stack
Establish automated optimization loops leveraging AI/ML decisioning across bidding, creative, and audience strategies
Surface insights that directly shape channel strategy, creative direction, and broader GTM decision-making
Build, mentor, and inspire a high-performance acquisition organization
Deliver clear performance narratives and present regularly to executive leadership and cross-functional stakeholders

What we offer

A mission- and values-driven culture and a safe, inclusive environment
A comprehensive total rewards package that supports your wellness and provides security
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation
A full range of medical, retirement, and lifestyle benefits

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Vp Of Product

As Everseen’s VP of Product Management, you’ll shape the product vision that tra...

Location

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Organisation level strategy, change management, executive communication and talent development experience required
Proven track record of success in product management or related roles, with 10 years of experience in leadership positions
Master’s/MBA required, executive education preferred
Executive presence, inspirational leadership, strategic vision, culture shaping approach
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
Customer Focus: Strong business acumen and strategic thinking, with the ability to translate market insights and customer needs into actionable product strategies
Customer Engagement: Builds executive relationships with key customers and industry leaders
Track Record of Success: Accountable for company-wide product success and innovation
Adaptability and Agility: Leads the company through market and organizational change. Proven ability to thrive in a fast-paced, dynamic environment, with a passion for innovation and continuous learning
Analytical and Problem-Solving Skills: Directs organization-wide analytics and strategic initiatives. Analytical mindset and data-driven decision-making skills, with proficiency in leveraging data and metrics to drive product prioritization and performance optimization

Job Responsibility

Product Strategy & Roadmap: Defines company-wide product vision and long-term strategy that aligns with the company's overall objectives and market opportunities. Define and prioritize the product roadmap based on market trends, customer feedback, and business goals
Customer Advocacy: Champions the voice of the customer throughout the product development process, gathering feedback, analyzing data, and leveraging insights to inform decision-making and drive product improvements
Team Leadership:Build and lead a high-performing product team, providing mentorship, guidance, and support to foster a culture of innovation, collaboration, and continuous improvement
Requirement Definition and Product Development: Aligns with Senior Leadership team and board on product led priorities. Oversees the end-to-end product development lifecycle, from ideation and concept validation to launch and iteration, to ensure the released solution complies with the roadmap vision
Customer Focused Analysis: Coordinates market research and competitive analysis to identify and define opportunities for differentiation and growth, staying informed about industry trends, emerging technologies, and customer needs. Assess market TAM’s and prioritize the highest opportunities for growth
Performance Monitoring: Establishes and defines key performance indicators (KPIs) and metrics to track the success and effectiveness of product initiatives, regularly analyzing data and performance metrics to identify areas for optimization and enhancement
Risk Management: Proactively identify and mitigate risks and challenges that may impact product delivery or performance, taking appropriate actions to address issues and ensure project success
Stakeholder communication: Effectively communicate product plans, progress, and priorities to internal teams, executives, and other key stakeholders, fostering transparency and alignment across the organization
SDLC lifecycle management in a leading Vision AI software company
Release Management: Accountable for all releases

Fulltime

Vp, Brand and Creative

We’re looking for a VP of Brand & Creative to lead this true before-and-after tr...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

12+ years leading brand, creative, product marketing, or integrated marketing teams within online businesses — ideally in subscription, consumer tech, or omnichannel environments where digital, retail, and physical experiences intersect
Demonstrated success leading brand and creative transformation at companies spending at scale, with clear before-and-after business results tied directly to your efforts
A proven track record of producing quantifiable, high-performing campaigns using A/B testing, champion–challenger experimentation, and data-driven optimization
Exceptional strategic instincts and narrative development skills
able to translate insights into powerful, performance-driving storytelling
Executive presence and influence skills suitable for guiding cross-functional teams through transformational change
A strong balance of creative leadership, analytical rigor, and operational discipline — able to inspire big thinking while ensuring measurable outcomes

Job Responsibility

Lead SimpliSafe through a historic brand evolution informed by fresh segmentation insights and a new long-term consumer target
Redefine our positioning, narrative, architecture, and messaging hierarchy — creating a brand platform that delivers clear, measurable improvements in performance
Shape the strategic identity and voice of a beloved national brand during a rare moment of reinvention
Oversee a creative transformation that modernizes how SimpliSafe communicates across campaigns, performance media, lifecycle, packaging, retail, and CX
Build a performance-driven creative engine grounded in A/B testing, champion–challenger frameworks, and disciplined experimentation
Partner with Product as segmentation unlocks a ground-up product roadmap transformation, influencing what we build and how we tell the story
Lead cross-channel product narrative development that strengthens relevance, differentiation, and conversion
Align Growth, Product, CX, PR, and Data around a unified brand strategy and refreshed customer narrative
Ensure our brand and creative transformation shows up in performance metrics across the full funnel

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...

Location

United States , New York

Salary:

275000.00 - 315000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

15+ years of leadership experience in DTC, global digital commerce, and digital strategy
Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
Strong people leader with experience developing leaders and large global teams
Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
Customer-obsessed, with the ability to translate customer needs into actionable strategies
Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners

Job Responsibility

Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands

Fulltime

Vp, Employer Marketplace

The VP of Employer Marketplace is responsible for driving employer acquisition, ...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

10+ years of experience in marketplace management, supply & demand and marketplace optimization
ideally in a talent focused marketplace
proven success leading both acquisition and retention strategies for two-sided marketplaces
experience in leading acquisition in hard to reach markets
highly data-driven and experienced in leveraging AI or automation to improve marketplace outcomes
strong grasp of product marketing, growth experimentation, and employer lifecycle optimization
excel in cross-functional leadership and thrive in environments requiring deep collaboration across revenue, ecosystem, customer success, and operations teams

Job Responsibility

Own end-to-end employer acquisition, activation, retention, and lifecycle management across all Riipen programs and products
Build and execute scalable strategies to grow and retain Riipen’s employer network while ensuring project quality and alignment with learner outcomes
Developing strategies to grow Riipen's employer and industry relationships across high value sectors, regions and segments to support Riipen's growth and expansion goals
Oversee employer matching and engagement, optimizing conversion rates from project posting to student completion
Lead and mentor a high-performing growth and engagement team focused on data-driven decision-making, experimentation, and performance marketing
Emphasize early identification of issues and alignment of corrective actions to maintain company-wide cohesion and progress
Own and elevate the end-to-end employer experience across the platform
Collaborate closely with Product and Data teams to improve employer experience through automation, AI, and predictive insights
Partner with the VP, Revenue to align acquisition strategies with pipeline goals and revenue targets
Partner with the VP, Ecosystem to ensure messaging consistency and shared impact storytelling and approach across programs and audiences

What we offer

Remote/travel working opportunities (when appropriate)
4-weeks of annual vacation
Extended Health and Dental benefits from your first day
Flexible health spending account
Work from home stipend

Fulltime

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Vp of Customer Strategy

Cresta

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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