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Vp, Member Experience

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Pavilion

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

200000.00 - 220000.00 USD / Year
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Job Description:

Pavilion is embarking on a multi-year journey to become the singular destination for in-seat GTM operating executives at B2B technology companies. This journey requires a VP of Member Experience who can architect, build, and optimize the member journey. You will be the strategic and operational leader responsible for ensuring every member touchpoint delivers on our promise.

Job Responsibility:

  • Architect the Ideal Member Journey
  • Lead Pavilion's Core Member Experience Programs (Community Ambassadors, Pavilion University, Small Councils, Slack)
  • Leverage Data to Drive Member-Centric Decisions
  • Champion Cross-Functional Alignment

Requirements:

  • 10+ years of progressive experience in member/customer experience, community management, or related roles, with at least 5 years in senior leadership
  • Proven track record of designing and implementing successful member journey transformations, ideally in membership organizations, professional communities, or B2B SaaS
  • Strong operational background with demonstrated ability to build scalable processes, optimize workflows, and drive efficiency without sacrificing quality
  • Strategic Vision with Operational Rigor
  • Quality-First Mindset
  • Obsessive Member Focus
  • Data-Informed Decision Making

Nice to have:

  • Experience in professional membership organizations, B2B communities, or education/learning businesses (particularly those that have undergone quality-focused transformations)
  • Familiarity with community platforms, learning management systems, member engagement tools, and analytics platforms
  • Experience designing and delivering both virtual and in-person community experiences

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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