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Barclays Logo Barclays · IT - Administration

Vp Gtsm Clientman Tribe And Singapore Support Lead

India, Pune · Job Posted June 14, 2026
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Job Description

Join Barclays as a VP GTSM Clientman Tribe and Singapore Support Lead role, where to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. At Barclays, we don't just anticipate the future - we're creating it.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • develop the support model and service offering to improve the service to customers and stakeholders
  • execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • 13 years of L2/L3 Application Support Experience is Must
  • ITIL v3 or above foundation certified
  • proven ability to lead end to end Run the Bank (RtB) services across complex, business critical application estates, ensuring stability, availability, and operational excellence
  • deep expertise in Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature service processes from reactive to proactive models
  • strong capability in service resilience, disaster recovery, system recovery planning, and regulatory resilience testing (including assurance, audits, and evidence based controls)
  • ability to engage credibly with senior technology leaders, CIOs, and business stakeholders, translating service risks and performance into clear, outcome focused narratives
  • experience establishing and operating robust governance models covering risk, controls, regulatory commitments, compliance, and audit readiness within a regulated enterprise environment
  • demonstrated leadership in driving observability, automation, and GenAI enabled service management to reduce toil, improve MTTR, and enhance service predictability
  • ability to lead, inspire, and transform large, geographically distributed teams, including capability uplift, talent development, succession planning, and modern skill adoption
  • roles requires working pattern to support Singapore business hours and rotational on-call availability
  • proven track record of leading operating model change shifting teams toward self service, product aligned support, and outcome based service delivery
  • strong understanding of SRE principles including SLIs, SLOs, error budgets, and reliability engineering, applied pragmatically to enterprise application support
  • experience in writing queries in SQL language (for running on Oracle, MS SQL)
  • experience managing a Unix/Linux based environment and hosted Applications, familiarity with server configurations, log management, and shell scripting
  • hands on experience on AWS and API based applications

Nice to have

  • Strong understanding of SRE principles including SLIs, SLOs, error budgets, and reliability engineering, applied pragmatically to enterprise application support
  • experience in writing queries in SQL language (for running on Oracle, MS SQL)
  • experience managing a Unix/Linux based environment and hosted Applications, familiarity with server configurations, log management, and shell scripting
  • hands on experience on AWS and API based applications

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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