VP, Global Field Operations Job at PagerDuty

Senior Global Operations Manager

We are seeking a strategic and globally minded operations leader to support and ...

Location

United States

Salary:

109000.00 - 177000.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, program management, HR operations, business management operations, or a related field
Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement
Experience leading or supporting global, cross-functional programs
Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives
Experience managing operational calendars, timelines, and cross-functional workflows
Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion)
Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required
Ability to partner and communicate effectively across all organizational levels and global regions
Comfort navigating ambiguity and creating structure in fast-paced environments
Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency

Job Responsibility

Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence
Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables
Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions
Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments
Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences
Develop success metrics and evaluation frameworks for global initiatives
Analyze data, identify trends, and summarize insights for executives and cross-functional partners
Build clear, actionable dashboards, summaries, and reports to guide decision-making
Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency
Assess and refine global processes to improve efficiency, consistency, and scalability

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Senior Global Operations Manager

We are seeking a strategic and globally minded operations leader to support and ...

Location

Canada

Salary:

116000.00 - 170000.00 CAD / Year

Highspot

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, program management, HR operations, business management operations, or a related field
Proven ability to take a concept through full execution, including scoping, planning, stakeholder management, delivery, and measurement
Experience leading or supporting global, cross-functional programs
Strong analytical and problem-solving skills, including experience interpreting data and presenting insights tailored to executives
Experience managing operational calendars, timelines, and cross-functional workflows
Proficiency with project management and workflow tools (e.g., Asana, Monday.com, Airtable, Smartsheet, Notion)
Project management certification (PMP, CAPM, Agile/Scrum, or equivalent) is required
Ability to partner and communicate effectively across all organizational levels and global regions
Comfort navigating ambiguity and creating structure in fast-paced environments
Experience using or implementing emerging technologies, including AI tools, to improve operational efficiency

Job Responsibility

Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence
Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables
Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions
Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments
Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences
Develop success metrics and evaluation frameworks for global initiatives
Analyze data, identify trends, and summarize insights for executives and cross-functional partners
Build clear, actionable dashboards, summaries, and reports to guide decision-making
Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency
Assess and refine global processes to improve efficiency, consistency, and scalability

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location
Employees are eligible to receive stock options

Fulltime

Vice President - Strategic Communications Business Partners

The Vice President, Strategic Communications Business Partners position oversees...

Location

United States , Bethesda

Salary:

177075.00 - 260100.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree, preferably with a concentration in Communications, Journalism, English, or Marketing
An exceptional portfolio reflecting 12+ years of corporate communications experience with an emphasis on internal communications
Demonstrated depth of experience in working with executive and senior leadership communications and success working with members of the leadership team in fast-paced situations
Executive communications skills, both verbal and written
Ability to develop and implement highly effective strategic and measurable communications plans
Creative problem-solving skills and excellent time management
Outstanding interpersonal skills to effectively build relationships and interact with associates at all levels within the organization and with the general public
Ability to routinely work from the HQ office in Bethesda
Master's degree in communications, Journalism, English, Marketing or related field (Preferred)
Knowledge about the hospitality business (Preferred)

Job Responsibility

Lead a team of dedicated Strategic Business Communications Partners to support the CEO, Chairman, and corporate discipline EVPs
Oversee all executive, organizational, and internal communications activities across the corporate disciplines and lead the Senior Directors assigned to these areas
Partner across the SLT to ensure these executives have a clear and connected messaging strategy aligned to the Growing Forward strategy and their respective areas of oversight
Partner with Managing VP, Global Internal Communications
Senior VP, Global Corporate Communications
and EVP, Global Chief Communications & Public Affairs Officer on CEO, Chairman, and SLT leader executive profiles to ensure consistent messaging strategies across internal/external audiences
Assign work and oversee all strategic communications for projects/initiatives prioritized and assigned under the Growing Forward strategy
Ensure best-in-class communications practices are developed, socialized, and administered across the team – acting as a visible leader within Global Internal Communications and trusted partner across Marriott’s broader senior leadership
Partner with Sr. Director, Business Operations Communications to identify opportunities for hotel, owner, and associate messaging – anchored in Growing Forward strategy, corporate disciplines, and SLT communications strategies
Partner with Director, Creative & Content to oversee development of compelling and engaging creative and visuals to elevate communications for the SLT, Corporate disciplines, and Growing Forward strategy

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Senior Director, Customer Success Operations

We are seeking a high-caliber, strategic leader to serve as our Senior Director ...

Location

United States

Salary:

162700.00 - 280700.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success Operations, Revenue Operations, or GTM Operations roles, including 5+ years in senior leadership within high-growth B2B SaaS
Proven track record of scaling CS operations and driving measurable improvements in NRR, GRR, adoption, and renewal performance across global or multi-regional markets
Deep expertise with Salesforce, modern CS platforms (e.g., Gainsight), BI tools, and enterprise-grade GTM tech stacks
Excel at architecting complex, scalable processes and translating strategy into clear requirements, roadmaps, and operational playbooks
Exceptional analytical and strategic acumen with the ability to convert complex data into clear narratives, decisions, and actions
Strong executive presence and the ability to influence, challenge, and align C‑level and VP‑level leaders across functions
Change leadership experience with a history of driving adoption of new systems, processes, and operating standards
Bachelor’s degree (required) and preferably an MBA or advanced degree in a quantitative, business, or related field

Job Responsibility

Define and operationalize the global Customer Success operations strategy across all post‑sales motions to align with corporate growth objectives and the broader Revenue Operations roadmap
Build and maintain the operating system for net revenue retention by designing lifecycle frameworks, health scoring models, and standardized success plans
Architect scalable processes, systems, and tooling that enable efficient execution, data-driven decision-making, and global team productivity
Partner cross-functionally with Sales, Services, Product, Marketing, Support, and Finance to align handoffs, coverage models, and performance expectations across the customer lifecycle
Lead Customer Success planning and forecasting, including headcount, capacity, segmentation, and revenue predictability in partnership with Finance and GTM leadership
Own KPI frameworks, dashboards, and performance rhythms that surface actionable insights and drive measurable improvements in adoption, retention, and expansion
Operationalize renewal and expansion workflows, rules of engagement, and coverage models to balance customer experience with commercial outcomes
Drive the build-out of digital and scaled Customer Success motions through segmentation, play design, automation triggers, and performance measurement
Ensure data governance, hygiene, and standardization across CS systems of record to maintain accurate, trusted, and actionable customer data
Translate customer insights and adoption trends into prioritized programs, product feedback loops, and roadmap inputs in partnership with Customer Marketing and Product

Fulltime

Senior Director, Strategy & Planning

The Senior Director, Strategy & Planning (Americas) is a highly strategic and ex...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

Bachelor’s Degree – A degree in Information Technology, Business Administration, Finance or a related field
8–12 years of progressive experience in technology within large, matrixed organizations
Proven experience supporting senior executives or working in highly visible roles requiring discretion, sound judgment, and influence
Strong track record of leading cross-functional initiatives and aligning diverse teams to deliver complex programs
Familiarity with IT planning, financial management, and governance processes, including budgeting cycles, investment reviews, and performance tracking
Demonstrated ability to craft high-quality executive-level communications and strategic deliverables including preparation of board materials, leadership presentations, and organizational messaging
Experience with IT sourcing and vendor management, including contract review, vendor performance tracking, and alignment with service-level expectations
Exposure to M&A integration and organizational change, particularly aligning technology teams, roadmaps, or platforms post-acquisition
Experience operating in global or multi-regional environments, coordinating across time zones, cultures, and business models
Fluency in English

Job Responsibility

Strategic Planning & Prioritization – Drive alignment around the VP’s priorities, orchestrate annual and quarterly planning cycles, and ensure focus on the most critical initiatives across the technology organization
Executive Decision Support – Provide analysis, context, and recommendations to support effective and timely decision-making by the VP and their leadership team
Operating Rhythm & Governance – Manage the VP’s calendar of business reviews, staff meetings, leadership forums, and ELT engagements
ensure agendas are focused, materials are high quality, and outcomes are actionable
Cross-Functional Program Execution – Lead or support the execution of team-wide technology initiatives, ensuring accountability, coordination, and progress tracking
Internal Communications & Messaging – Develop executive-level communications, presentations, and messaging to align stakeholders and reinforce key strategic narratives across the organization
Metrics, Reporting & Insights – Oversee development of dashboards and performance indicators that provide visibility into organizational health, progress on key initiatives, and operational risks
Special Projects & Confidential Initiatives – Serve as a go-to leader for high-priority, time-sensitive efforts requiring discretion, judgment, and broad organizational perspective
Risk Awareness - Monitor emerging organizational or delivery risks, surface early indicators of misalignment or friction, and recommend proactive interventions to maintain strategic and operational momentum

Fulltime

Director, International Strategic Initiatives & Project Management

At Boston Children’s Hospital, the quality of our care – and our inclusive hospi...

Location

United States , Brookline

Salary:

132683.20 - 212295.20 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration
Master’s degree in Business, Public Health, or a related field preferred
10+ years of progressive experience in healthcare strategy, business development, or consulting, with demonstrated success in project management and execution
Deep understanding of healthcare delivery systems, international healthcare, or academic medical centers
Strong analytical and problem-solving skills, with the ability to synthesize complex issues into clear recommendations
Proven ability to manage multiple priorities in a fast-paced, matrixed environment
Exceptional interpersonal and relationship-building skills, with the ability to influence and collaborate across all levels of the organization
Recognized for leadership, technical expertise, and the ability to deliver results with a high degree of independence

Job Responsibility

Partner with the VP of Global Alliances to translate strategic goals into actionable project plans with clear deliverables, milestones, and KPIs
Lead execution of strategic initiatives related to international growth, business development, clinical program expansion, and global partnerships
Monitor progress against objectives, identify risks, and proactively resolve issues to ensure timely, high-quality outcomes
Oversee end-to-end management of multiple concurrent projects, including scope, timelines, resources, and budgets
Build scalable operating models and design governance frameworks that can be applied consistently across global partnerships
Implement project management frameworks, dashboards, and tools to track progress and provide visibility to leadership
Facilitate alignment across departments and external stakeholders to ensure smooth execution of complex, multi-stakeholder initiatives
Drive process optimization and operational improvements across Global Alliances functions
Identify opportunities for efficiency, scalability, and best practices in program delivery, patient referral management, and partner engagement
Develop and implement SOPs, governance structures, and accountability mechanisms

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Flex Market IT Manager

This is a temporary position. This role is based in Chicago and will support hot...

Location

United States , Chicago

Salary:

34.90 - 57.51 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years previous Information Technology experience
Preferably within the hospitality industry at a major hotel chain
Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations
Passion for technology and the ability to use technology to add business value
Ability to prioritize and independently manage time in a remote work environment
Excellent written and verbal communication skills to influence others to take action
Proven leadership skills and experience building solid relationships with clients and vendors
Ability to coach and develop associates with minimal guidance

Job Responsibility

Manages various department activities as related to the Americas property infrastructure compliance and related services and tools
Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives
Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands
Understands technology designs, compute, storage and networking in multiple platforms and environments
Executes infrastructure rollouts and/or other project management initiatives
Serves as an IT escalation point for both internal and external stakeholders
Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met
Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

Head of Engineering, Applications

We are seeking a Head of Engineering, based in India, to spearhead the growth, l...

Location

India , Bengaluru

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

15+ years of engineering leadership experience
5+ years in senior leadership roles (Sr. Director or VP) managing large, distributed, and cross-functional engineering teams
Proven success in scaling engineering organizations in India, ideally within global SaaS, enterprise software, or product-driven technology companies
Deep experience in delivering high-scale, high-availability, enterprise-grade platforms and products
Demonstrated ability to lead technology organizations through phases of hyper-growth, organizational scaling, and technology transformation
Strong technical acumen
able to evaluate and guide architectural and design decisions
Proven track record of building, mentoring, and nurturing diverse, high-performing, and engaged engineering teams
Outstanding communicator and executive presence
Bachelor's degree in Computer Science, Engineering, or a related field (required)

Job Responsibility

Establish and scale AlphaSense’s Application engineering organization in India and around the globe
Drive the successful delivery of innovative product experiences and platforms
Collaborate closely with global Product, Data, and Design teams to define, plan, and execute the product and technology roadmap
Lead the talent strategy for India, attracting, hiring, developing, and retaining top engineering talent
Oversee architectural, technical, and operational excellence
Foster a culture of engineering rigor, curiosity, and continuous improvement
Serve as a senior executive leader in India, representing AlphaSense Engineering within the region
Guide the organization through hyper-growth and transformation

What we offer

Competitive compensation including performance-based bonus, equity, and benefits program
Collaborative, inclusive, and values-driven work environment with a global footprint

VP, Global Field Operations

PagerDuty

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 15, 2025

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