VP, Global Field Operations, PagerDuty

PagerDuty

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

PagerDuty is seeking a VP, Global Field Operations to join the team. This role involves architecting and executing revenue growth initiatives, supporting a high-performing global operations team, and optimizing sales and customer success processes. The VP will lead transformative strategies, scale global teams, and deliver enablement programs aligned with company objectives.

Job Responsibility:

Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management

Requirements:

15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders

Nice to have:

Consulting experience or an MBA degree
executive presence with the ability to influence at all levels and an innovative mindset around cutting-edge technologies
experience with both product-led and sales-led growth motions across enterprise segments and channels
willingness to travel occasionally and collaborate in-office with the leadership team

What we offer:

Competitive salary
comprehensive benefits package
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
paid volunteer time off: 20 hours per year
company-wide hack weeks
mental wellness programs

Additional Information:

Job Posted:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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VP, Global Field Operations