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VP, Global Field Operations

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

PagerDuty is seeking a VP, Global Field Operations to join the team. This role involves architecting and executing revenue growth initiatives, supporting a high-performing global operations team, and optimizing sales and customer success processes. The VP will lead transformative strategies, scale global teams, and deliver enablement programs aligned with company objectives.

Job Responsibility:

  • Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
  • establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
  • lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
  • design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
  • partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
  • develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
  • support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
  • deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
  • build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management

Requirements:

  • 15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
  • mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
  • demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
  • demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
  • strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
  • very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders

Nice to have:

  • Consulting experience or an MBA degree
  • executive presence with the ability to influence at all levels and an innovative mindset around cutting-edge technologies
  • experience with both product-led and sales-led growth motions across enterprise segments and channels
  • willingness to travel occasionally and collaborate in-office with the leadership team
What we offer:
  • Competitive salary
  • comprehensive benefits package
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • paid volunteer time off: 20 hours per year
  • company-wide hack weeks
  • mental wellness programs

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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