Vp, digital health engagement & retention Job at Personify Health

Senior Director, Customer Success Operations

We are seeking a high-caliber, strategic leader to serve as our Senior Director ...

Location

United States

Salary:

162700.00 - 280700.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success Operations, Revenue Operations, or GTM Operations roles, including 5+ years in senior leadership within high-growth B2B SaaS
Proven track record of scaling CS operations and driving measurable improvements in NRR, GRR, adoption, and renewal performance across global or multi-regional markets
Deep expertise with Salesforce, modern CS platforms (e.g., Gainsight), BI tools, and enterprise-grade GTM tech stacks
Excel at architecting complex, scalable processes and translating strategy into clear requirements, roadmaps, and operational playbooks
Exceptional analytical and strategic acumen with the ability to convert complex data into clear narratives, decisions, and actions
Strong executive presence and the ability to influence, challenge, and align C‑level and VP‑level leaders across functions
Change leadership experience with a history of driving adoption of new systems, processes, and operating standards
Bachelor’s degree (required) and preferably an MBA or advanced degree in a quantitative, business, or related field

Job Responsibility

Define and operationalize the global Customer Success operations strategy across all post‑sales motions to align with corporate growth objectives and the broader Revenue Operations roadmap
Build and maintain the operating system for net revenue retention by designing lifecycle frameworks, health scoring models, and standardized success plans
Architect scalable processes, systems, and tooling that enable efficient execution, data-driven decision-making, and global team productivity
Partner cross-functionally with Sales, Services, Product, Marketing, Support, and Finance to align handoffs, coverage models, and performance expectations across the customer lifecycle
Lead Customer Success planning and forecasting, including headcount, capacity, segmentation, and revenue predictability in partnership with Finance and GTM leadership
Own KPI frameworks, dashboards, and performance rhythms that surface actionable insights and drive measurable improvements in adoption, retention, and expansion
Operationalize renewal and expansion workflows, rules of engagement, and coverage models to balance customer experience with commercial outcomes
Drive the build-out of digital and scaled Customer Success motions through segmentation, play design, automation triggers, and performance measurement
Ensure data governance, hygiene, and standardization across CS systems of record to maintain accurate, trusted, and actionable customer data
Translate customer insights and adoption trends into prioritized programs, product feedback loops, and roadmap inputs in partnership with Customer Marketing and Product

Fulltime

Market General Manager

Time Out Market is a global food and cultural market leveraging the editorial cu...

Location

United States , New York

Salary:

120000.00 USD / Year

Time Out Group Plc

Expiration Date

Until further notice

Requirements

Proven track record of leading large, diverse teams across multiple properties or business units
Ability to inspire, coach, and develop leaders (not just line staff)
Strong focus on organizational culture, retention, and employee engagement
Skilled in handling labor relations, conflict resolution, and workforce planning
Experience in multi-unit or regional management ideally within hotels, resorts, or large-scale F&B groups
Demonstrated success in P&L management, budgeting, forecasting, and cost control
Knowledge of market positioning, brand differentiation, and expansion strategies
Expertise in revenue management, sales, and marketing strategies to drive top-line growth
Strong grasp of guest experience standards and ability to scale quality consistently across properties
Familiarity with SOP development, compliance, and operational efficiency

Job Responsibility

Inspire and manage a diverse team across management, front office, finance, back office and administration
Develop skills of the management team in accordance with the succession planning goals set by the company
Develop and implement operating standards, policies, and procedures to be followed by the management team
Partner with Marketing Manager and Event & Sales Manager to ensure TOM activations and events are achieving or exceeding targets and executed to TOM standards
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Oversee in house accounting role. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
Full P&L responsibility for the market and achievement of agreed budgeted KPIs
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Work closely with SVP Operations, TOM FD in establishing annual outlet budgets

What we offer

Competitive holiday, an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

Fulltime

New

Special Needs Teaching Assistant (SEN TA)

Do you want to join an inclusive, understanding and rewarding school community t...

Location

United Kingdom , Leatherhead

Salary:

20455.00 - 24800.00 GBP / Year

Randstad

Expiration Date

June 27, 2026

Requirements

Level 2 Diploma in teaching and learning (desirable not essential)
Relevant support work or teaching assistant experience/ Voluntary or paid experience considered (desirable)
Must have: GCSE Maths and English or equivalent
Eligibility to work in the UK

Job Responsibility

Supporting young people with complex needs from age 5+ years in a education setting
Work on a 1:1 basis with students when required
Support in class or with a small group

What we offer

Free onsite parking
Permanent position/Excellent pay
Top of the range technology and resources
Free training and qualifications immediately available
Supportive Senior leadership
Brilliant career progression opportunities

Fulltime

New

Training Representative

The Training Representative will train customer store level personnel on specifi...

Location

United States , Jupiter

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum two (2) years of training, retail, accounting, or customer service experience
Experience in retail operations, training, cash handling, accounting, loss prevention or guest service industry
Ability to exercise discretion and independent judgment
Ability to present comprehensive training in a friendly, empathetic, and helpful manner
Ability to be a skillful and fluid communicator
Troubleshooting issues related to systems, process, and/or device performance
Must be able to work flexible schedules (including split shifts, early AM and/or evening hours)
Must be willing and able to travel as needed

Job Responsibility

Effectively facilitate virtual training content using provided mobile device
Use various applications to deliver virtual training such as PowerPoint, internal systems, remote manager, Zoom
Execute and track the completion of scheduled training events

Parttime

New

Director of Product Management, Forward Deployed & Strategy

Lead a high-stakes team of Product Managers responsible for successful delivery ...

Location

United States , New York

Salary:

Not provided

Scale

Expiration Date

Until further notice

Requirements

10+ years of product leadership, including 4+ years managing Product Management teams
Experience in forward-deployed models or top-tier technical consulting / implementation
High technical IQ: comfort with APIs, data pipelines, SQL
understands how data quality affects model performance
Extreme ownership + systems thinking
navigates complex stakeholder landscapes from engineers to C-suite

Job Responsibility

Hire, mentor, and deploy PMs across strategic accounts (e.g., Fortune 100, government)
Identify patterns across deployments
decide which bespoke solutions should move from custom to core product
Primary product partner to Sales/GTM leadership to align roadmap with market demand
Provide strategic + technical oversight to unblock high-priority deployments in 'red zones'
Champion the voice of the field within internal EPD teams

Fulltime

New

Accounting Manager

Lead the financial close process and ensure the accuracy and integrity of the ac...

Location

United States , Chicago

Salary:

110000.00 - 120000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
At least 6+ years in accounting preferred
Strong leadership and team management skills, impeccable accuracy and attention to detail, and experience guiding accounting staff.

Job Responsibility

Lead the financial close process and ensure the accuracy and integrity of the accounting records and financial systems
Ensure financial reports comply with GAAP
Develop, review, and monitor budgets
Conduct financial forecasting and analyze variances between actuals and budget, providing actionable insights to management
Optimize cash management strategies and practices to maintain liquidity and solvency
Mentor the accounting team while fostering a culture of continuous improvement and professional development.

What we offer

Bonus
medical
vision
dental
life
disability insurance

Fulltime

New

Janitor

The Janitor position is responsible for performing all-purpose cleaning and pres...

Location

United States , Madison

Salary:

14.25 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must be able to follow written and oral directions
Minimum of 6 months of experience in a janitorial type position.

Job Responsibility

Empty and clean all waste container. Remove waste paper and garbage from the premises to selected area
damp wipe containers
Empty and clean all ash trays, monitor all sand urns supply and restore sand as required
Dust all image frames, charts, graphs and wall hangings
Damp dust all ceiling and air condition diffusers, partition grilles, register and other ventilating louvers
Vacuum all mats and carpeted areas in workplace, lobbies, and corridors
Hand dust and clean all office furnishings, files, fixtures, paneling, window sills and all other flat surfaces
Wipe clean and buff all mental hardware fixtures and added bright work
Appropriately clean and police tile floor services as required
Damp wipe and buff all glass furnishings

Parttime

New

Intake Coordinator

We are looking for a compassionate and detail-oriented Intake Coordinator to sup...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience as a case manager, intake coordinator, legal support, or a related role
Prior background in plaintiff personal injury is strongly preferred
Strong verbal and written communication skills with the ability to speak tactfully about sensitive client situations
Demonstrated ability to stay organized, manage multiple priorities, and perform accurately in a high-volume setting
Proficiency with Microsoft Office, data entry, and case management software
Experience handling inbound telephone communications and maintaining accurate records.

Job Responsibility

Serve as the initial contact for potential clients by answering incoming calls and responding with professionalism and empathy
Conduct thorough intake conversations to collect key facts, injury details, and other information needed for case evaluation
Review new inquiries in accordance with firm guidelines to help identify matters that may be appropriate for representation
Enter and maintain accurate client and case information in the firm’s case management platform and related systems
Arrange consultations between prospective clients and attorneys and help facilitate a smooth transition into the onboarding process
Obtain and organize supporting materials, including records and documents related to claims, treatment, and injuries
Follow up with prospective clients and referral sources to maintain communication and move matters forward in a timely manner
Work closely with attorneys and administrative staff to ensure the intake workflow remains efficient and client-focused

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

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Vp, digital health engagement & retention

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