Vp, digital health engagement & retention Job at Personify Health

Senior Director, Customer Success Operations

We are seeking a high-caliber, strategic leader to serve as our Senior Director ...

Location

United States

Salary:

162700.00 - 280700.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success Operations, Revenue Operations, or GTM Operations roles, including 5+ years in senior leadership within high-growth B2B SaaS
Proven track record of scaling CS operations and driving measurable improvements in NRR, GRR, adoption, and renewal performance across global or multi-regional markets
Deep expertise with Salesforce, modern CS platforms (e.g., Gainsight), BI tools, and enterprise-grade GTM tech stacks
Excel at architecting complex, scalable processes and translating strategy into clear requirements, roadmaps, and operational playbooks
Exceptional analytical and strategic acumen with the ability to convert complex data into clear narratives, decisions, and actions
Strong executive presence and the ability to influence, challenge, and align C‑level and VP‑level leaders across functions
Change leadership experience with a history of driving adoption of new systems, processes, and operating standards
Bachelor’s degree (required) and preferably an MBA or advanced degree in a quantitative, business, or related field

Job Responsibility

Define and operationalize the global Customer Success operations strategy across all post‑sales motions to align with corporate growth objectives and the broader Revenue Operations roadmap
Build and maintain the operating system for net revenue retention by designing lifecycle frameworks, health scoring models, and standardized success plans
Architect scalable processes, systems, and tooling that enable efficient execution, data-driven decision-making, and global team productivity
Partner cross-functionally with Sales, Services, Product, Marketing, Support, and Finance to align handoffs, coverage models, and performance expectations across the customer lifecycle
Lead Customer Success planning and forecasting, including headcount, capacity, segmentation, and revenue predictability in partnership with Finance and GTM leadership
Own KPI frameworks, dashboards, and performance rhythms that surface actionable insights and drive measurable improvements in adoption, retention, and expansion
Operationalize renewal and expansion workflows, rules of engagement, and coverage models to balance customer experience with commercial outcomes
Drive the build-out of digital and scaled Customer Success motions through segmentation, play design, automation triggers, and performance measurement
Ensure data governance, hygiene, and standardization across CS systems of record to maintain accurate, trusted, and actionable customer data
Translate customer insights and adoption trends into prioritized programs, product feedback loops, and roadmap inputs in partnership with Customer Marketing and Product

Fulltime

Market General Manager

Time Out Market is a global food and cultural market leveraging the editorial cu...

Location

United States , New York

Salary:

120000.00 USD / Year

Time Out Group Plc

Expiration Date

Until further notice

Requirements

Proven track record of leading large, diverse teams across multiple properties or business units
Ability to inspire, coach, and develop leaders (not just line staff)
Strong focus on organizational culture, retention, and employee engagement
Skilled in handling labor relations, conflict resolution, and workforce planning
Experience in multi-unit or regional management ideally within hotels, resorts, or large-scale F&B groups
Demonstrated success in P&L management, budgeting, forecasting, and cost control
Knowledge of market positioning, brand differentiation, and expansion strategies
Expertise in revenue management, sales, and marketing strategies to drive top-line growth
Strong grasp of guest experience standards and ability to scale quality consistently across properties
Familiarity with SOP development, compliance, and operational efficiency

Job Responsibility

Inspire and manage a diverse team across management, front office, finance, back office and administration
Develop skills of the management team in accordance with the succession planning goals set by the company
Develop and implement operating standards, policies, and procedures to be followed by the management team
Partner with Marketing Manager and Event & Sales Manager to ensure TOM activations and events are achieving or exceeding targets and executed to TOM standards
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Oversee in house accounting role. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
Full P&L responsibility for the market and achievement of agreed budgeted KPIs
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Work closely with SVP Operations, TOM FD in establishing annual outlet budgets

What we offer

Competitive holiday, an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

Fulltime

New

Operations Manager

We're building a world of health around every individual — shaping a more connec...

Location

United States , Fairfield

Salary:

21.94 - 35.94 USD / Hour

CVS Health

Expiration Date

July 08, 2026

Requirements

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

Fulltime

New

Lead Digital Product Manager

Wells Fargo is seeking a Lead Digital Product Owner in our Branch Systems & Tech...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

May 18, 2026

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience as a product manager or product owner
5+ years of experience as part of an agile delivery team

Job Responsibility

Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
Act as key participant in large-scale planning
Review and analyze complex digital strategy for product/functionality/experience area
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
Lead a broad team of digital professionals to meet deliverables and drive new initiatives
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
Potentially lead projects, teams or serve as a peer mentor

Fulltime

!

New

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Platte City

Salary:

16.50 - 24.00 USD / Hour

CVS Health

Expiration Date

July 08, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

Senior Database Administrator

Location

Poland , Warsaw

Salary:

Not provided

Vention

Expiration Date

Until further notice

Requirements

Strong experience with relational databases in high-load, production systems
Solid understanding of SQL, query optimization, indexing, and performance tuning
Experience with replication, backup, and recovery concepts in SQL databases
Knowledge of PostgreSQL, MySQL, or similar relational database systems
Strong Linux administration skills
Experience with schema design and database troubleshooting
Ability to proactively detect and solve performance issues
Understanding of database security best practices
B2 level of English, both written and spoken

Job Responsibility

Improve and maintain database environments with a focus on scalability, performance, and reliability
Act as a bridge between Architecture, Development, and Data Science teams on database topics
Identify, investigate, and resolve performance issues end-to-end (from triage to production validation)
Optimize high-load MySQL systems (50k+ QPS) and ensure readiness for data growth
Review and improve database schemas, queries, and application database changes before release
Support database design and evolution together with engineering teams
Improve monitoring, tooling, and processes to detect issues early (performance, security)
Ensure database security best practices and compliance standards
Contribute to incident management and help meet SLOs with Platform Reliability teams
Maintain clear and up-to-date database documentation

What we offer

EDU corporate community (300+ members): tech communities, interest clubs, events, a small R&D lab, a knowledge base, and a dedicated AI track
Licenses for AI tools: GitHub Copilot, Cursor, and others
Private medical care with LuxMed
Kafeteria MyBenefit credits for stores, restaurants, and cafés
Access to a Multisport membership to stay active
Glasses reimbursement program
Referral bonuses for bringing in new talent

Fulltime

New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...

Location

United States , Pooler

Salary:

16.00 - 23.00 USD / Hour

CVS Health

Expiration Date

July 08, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs

Parttime

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , Ottawa

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

June 06, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

Fulltime

Vp, digital health engagement & retention

Personify Health

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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