CrawlJobs Logo

Vp, Digital Commerce And Experience

https://www.t-mobile.com Logo

T-Mobile

Location Icon

Location:
United States , Bellevue

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

239100.00 - 323500.00 USD / Year

Job Description:

The VP of Digital Commerce and Experience at T-Mobile is a strategic leader responsible for enhancing digital commerce and engagement across the T-Life platform. This role oversees the integration of customer journey design, engagement, and conversion optimization, ensuring a seamless omnichannel experience. By collaborating with Product, Digital, and Customer Experience teams, the VP drives improvements in digital commerce quality and fosters 'no assistance provided' outcomes. Direct reports include Directors overseeing various aspects of digital journeys and commerce, aligning efforts to elevate the customer experience and drive digital sales. Through leadership and innovation, this role significantly contributes to T-Mobile's mission of providing outstanding digital experiences and commerce solutions.

Job Responsibility:

  • Oversee the integration of customer journey design, engagement, and conversion optimization to ensure a seamless omnichannel experience
  • Collaborate with Product, Digital, and Customer Experience teams to drive improvements in digital commerce quality
  • Lead Directors in aligning digital journeys and commerce efforts to elevate the customer experience and drive digital sales
  • Foster 'no assistance provided' outcomes by implementing self-service capabilities and enhancing user interfaces
  • Contribute to strategic planning and execution of digital initiatives that align with T-Mobile's mission
  • Evaluate emerging technologies and trends to keep digital engagement and commerce platforms innovative and competitive
  • Participate in other duties or projects as assigned by business management as needed

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field (required)
  • Master's degree in Digital Marketing, eCommerce, or Business Management (preferred)
  • 10+ years of experience in Digital Marketing, Digital Merchandising, eCommerce, or similar field (required)
  • 10+ years of experience using data and metrics to measure impact and determine improvements in a digital commerce environment (preferred)
  • 10+ years of experience managing high-performing teams and nurturing talent in a digital or eCommerce setting (preferred)
  • Strategic thinking to develop long-term strategies for digital engagement and commerce that enhance the customer experience
  • Leadership capability to lead and inspire a team of directors and senior staff, fostering a collaborative and innovative environment
  • Cross-functional relationship building across Product, Digital, and Customer Experience teams
  • Strong analytics skills to assess digital commerce performance and customer engagement metrics
  • Problem solving to identify challenges and create effective solutions to improve digital commerce and engagement
  • Technology management expertise with digital tools and platforms that support commerce and customer engagement
  • Customer focus and orientation toward understanding and prioritizing customer needs in digital platforms
  • Change management skills to lead digital transformation and customer engagement strategy changes
  • Business acumen and understanding of business operations and their integration with digital commerce and engagement
  • Familiarity with agile methodologies to drive continuous improvement in digital engagement and commerce processes
What we offer:
  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Vp, Digital Commerce And Experience

Vp Of E-commerce

iBUILT is seeking an exceptional, highly experienced super-star with a proven tr...
Location
Location
Salary
Salary:
Not provided
ibuilt.com Logo
iBUILT
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in E-Commerce and related Enterprise and Logistics systems
  • 8+ years of professional experience building and leading high-performing e-commerce development teams in a fast-growing org.
  • Breadth of familiarity with end-to-end E-Commerce systems integration
  • Demonstrable expertise with delivering outstanding digital consumer experiences, with frequent release cycles, which directly impact a company meeting its business goals
  • Proven experience scaling a platform to support $1 Billion+ in transactions, and integrations with Enterprise and Logistics systems
  • Demonstrated track record in building and scaling well known consumer brands
  • startup fast growth company experience preferred
  • Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns
  • Develop and oversee the effective planning, QA and execution of content across the websites and online marketing campaigns
  • Manage all aspects of web analytics related to eCommerce and communicate relevant information to team members, executive leadership and cross-functional partners
Job Responsibility
Job Responsibility
  • Drive the business: Responsible for developing, executing, and managing go to market, customer acquisition & digital strategy, and brand implementation
  • Spearhead the development, communication, and implementation of the e-commerce platform
  • Own all business and financial analysis
  • Monitor overall site, sales, campaigns, content and operations daily to drive sales
  • Partner with marketing on increasing traffic and order volume efforts through ecommerce site optimization
  • Leverage analytics, consumer insights, and reports to identify, recommend, and implement optimizations and enhancements to the site
  • Analyze opportunities: Work directly with Founder & COO in setting and driving organizational vision, operational strategy, and business plan, and utilize strong analytical skills to provide insight into how to optimize site features and customer experience
  • Manage the Roadmap: Establish and manage the roadmap to successful launch to ensure E-Commerce project deliverables meet Experience, Schedule and Cost goals
  • In partnership with tech leadership, develop detailed strategies and roadmaps for implementation
  • implement the product and feature roadmap with technology
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Fulltime
Read More
Arrow Right

Sr. Product Manager, Digital Commerce

A Digital Product Manager at T-Mobile is a transformational strategist, analyst,...
Location
Location
United States , Bellevue
Salary
Salary:
121600.00 - 219400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree
  • 7+ years of experience in Product Management, preferably some product experience with eCommerce
  • 7+ years of experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones
  • Critical thinking/analytical leadership experience
  • Experience presenting to senior executive audiences
  • Experience of going through a full product life-cycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
  • Experience analyzing complex, large-scale data sets and making decisions based on data
  • JIRA or some other ticket/bug tracking tool
  • Analytics tools such as Adobe Analytics, PowerBI, Tableau, etc.
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Lead the end-to-end of Digital Postpaid Commerce Web or T-Life product experience(s), including product vision, strategy definition, roadmap, priorities, technical development, and progress against objectives and key results
  • Launch new products and features, test their performance, and iterate quickly
  • Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance customer satisfaction and improve engineering productivity
  • Work collaboratively with engineering, marketing, legal, design and business, and other teams to launch innovative Digital product experiences
  • Leverage rapid hypothesis-driven testing methodologies and experiments (i.e., prototyping, usability, A/B testing, etc.) to inform direction and prioritize investment
  • Own and lead product backlog of capabilities and features for agile development
  • Align and prioritize backlog with our business and technology partners based on ROI /NPV analysis, product analysis, and clearly articulated customer needs tied to LOB priorities
  • Define release schedule, scope for releases/product increments, generate product requirements, features, and user stories for intake into scrum teams
  • Drive and support technical delivery end to end, and support/drive go-to-market activities
  • Communicate, influence, and sell ideas at VP level and below. This includes regularly delivering product presentations to internal and external partners
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Fulltime
Read More
Arrow Right

Vp, Global Head Of Dtc

We’re looking for a seasoned ecommerce/DTC executive to serve as VP, Head of Glo...
Location
Location
United States , New York
Salary
Salary:
275000.00 - 315000.00 USD / Year
harrys.com Logo
Harry's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of leadership experience in DTC, global digital commerce, and digital strategy
  • Track record of scaling multi-brand or portfolio digital businesses, with P&L ownership with an understanding of Brand led commerce, subscription dynamics, and it’s their balance with NPS
  • Strong people leader with experience developing leaders and large global teams
  • Skilled at balancing brand differentiation, bringing to life the Brand, with enterprise-wide scale and efficiency
  • Customer-obsessed, with the ability to translate customer needs into actionable strategies
  • Excellent communicator and influencer, capable of aligning stakeholders, partners, and brand leaders
  • Analytically fluent. Understands how a business works from the big picture down to the granular, making shrewd recommendations along the way. Comfortable with data, but also leans on experience — comfortable with a variety of data and able to root cause analysis. Ability to digest, synthesize, and share with stakeholders strategic plans
  • Deep expertise in an end-to-end DTC business within an omnichannel portfolio, with proven results in driving revenue, margin, and customer growth
  • Adept and experienced with digital platforms, e-commerce tech stacks, and modern UX/product practices
  • Versed in best practices and has a strong perspective for UX/UI. Can lead a multi-brand architecture strategy. Experience partnering closely with engineers and technology partners
Job Responsibility
Job Responsibility
  • Define the Multi-Brand DTC Strategy: Build and execute a global strategy that scales DTC across Harry’s, Flamingo, Mando, and Lume while respecting their unique positioning and customer bases
  • Deliver Across Portfolios: Own the KPIs for all brand DTC channels, aligning strategies with broader omnichannel goals
  • Lead & Develop Senior Leaders: Manage the Heads of DTC for each brand, fostering strong leadership, collaboration, and talent development across teams, building a long-term pipeline of talent
  • Balance Global Scale & Local Relevance: Leverage shared platforms (i.e. Shopify eco-system), tools, and best practices across brands while empowering localized innovation where it matters
  • Champion Omnichannel Consistency: Partner with retail and wholesale leaders to ensure digital aligns seamlessly with offline touchpoints, pricing, and promotions
  • Elevate the Customer Experience: Ensure that every digital experience—from site navigation, UX, UI, to checkout to post-purchase—delights customers, improves NPS, and deepens loyalty
  • Customer Service Excellence - Cultivate the entire customer journey, including every single connection point. Develop best practices and learnings across our entire customer service organization, leverage our rich data stack, our AI capabilities, and bring learnings into the broader DTC business, omnichannel strategy, and brand
  • Drive Innovation: Bring forward new capabilities (e.g. GenAI, personalization, unique marketing flows, etc), explore new product innovation and messaging, and explore business models (e.g., subscriptions, bundling, trial flow, etc.) to meet our brands goals and connect with our customer
  • Be the Voice of Digital at the Table: Represent digital priorities with leadership, partners, and stakeholders, ensuring digital commerce is central to the company’s differentiating value proposition to drive CPG 2.0
What we offer
What we offer
  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Fulltime
Read More
Arrow Right

Vp, Product - Digital Experiences

The Vice President (VP) of Product, Digital Experiences will play a pivotal lead...
Location
Location
United States , Bellevue
Salary
Salary:
258000.00 - 349000.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over 10 years of experience in Digital Product Management, with a strong focus on app and web development in an agile software product environment, ideally within a large consumer organization managing applications with 50+ million MAUs
  • Consistent track record in leading the development and launch of high-scale digital applications, delivering impactful user experiences for millions of consumers
  • Extensive experience in managing and optimizing mobile and web-based products, with expertise in digital platforms, product lifecycle management, and customer-centric design
  • Strong background in working closely with cross-functional teams, including engineering, design, and marketing, to bring innovative digital products to market
  • 5+ years of experience leading digital transformation efforts, driving innovation in web and app development, and successfully launching new product features at scale
  • Expertise in leading digital strategies and product roadmaps, with a focus on driving user engagement, retention, and overall business growth through innovative digital solutions
  • 5+ years of experience leading and mentoring teams of 5 or more manager-level direct reports, fostering a culture of collaboration, accountability, and continuous improvement
  • Bachelor's Degree in Computer Science, Engineering, IT, or a related field
  • Demonstrated ability to drive the execution of digital strategies and achieve results in large-scale, consumer-facing digital products
  • Proven ability to inspire and lead teams, managing performance, development, and growth while fostering an environment of creativity, autonomy, and innovation
Job Responsibility
Job Responsibility
  • Develop and execute a comprehensive digital product strategy that aligns with the company's overall goals and objectives, with a focus on both consumer and micro-business segments
  • Identify and capitalize on emerging digital trends, technologies, and customer needs to ensure the product portfolio remains innovative and competitive
  • Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to create a cohesive and integrated digital experience across all platforms (T-Life, web, etc.)
  • Lead, mentor, and inspire a high-performing team, including Directors of Commerce, Service, Assisted Systems, Lifestyle, and Broadband (HSI + Fiber), ensuring alignment with the company’s objectives and fostering an environment of growth and innovation
  • Develop and implement strategies for talent acquisition, retention, and development within the digital product team
  • Establish clear performance metrics and accountability frameworks to track the success and impact of digital products
  • Ensure that digital experiences are tailored to meet the unique needs of both the Consumer and Micro-Business customer segments, focusing on improving usability, engagement, and conversion rates
  • Drive the development of scalable solutions to enhance the customer journey across both digital and traditional touchpoints
  • Oversee the integration of service, commerce, and lifestyle features that provide seamless experiences for users
  • Lead and prioritize the digital product roadmap, balancing short-term deliverables with long-term innovation initiatives
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Fulltime
Read More
Arrow Right

Vp, Digital Commerce & Growth

Arcaea is an early-growth, multi-brand beauty company rethinking how ingredients...
Location
Location
United States
Salary
Salary:
200000.00 - 230000.00 USD / Year
arcaea.com Logo
Arcaea
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience building and scaling digital commerce businesses with direct ownership of revenue, P&L, and outcomes
  • Proven track record driving significant growth – whether scaling from early stages, turning around underperforming digital ecosystems, or building new foundations from scratch
  • Deep, hands-on understanding of DTC economics, including conversion, retention, LTV, and unit economics
  • Execution-level experience across performance marketing, CRM, subscription, and lifecycle marketing
  • Ability to design and implement cost-efficient, scalable digital systems and operating processes
  • Strategic thinker who can architect for scale while operating lean, prioritizing effectively, and sequencing investments in resource-constrained environments
  • Proven people leader with experience building, developing, and leading high-performing teams
  • Strong cross-functional partner to brand, creative, product, and operations teams
  • Clear, concise communicator who can translate complexity into action
  • Experience in beauty, wellness, or consumer brands preferred
Job Responsibility
Job Responsibility
  • Own DTC revenue, margin, and digital P&L across all Arcaea brands
  • Lead forecasting, budgeting, and performance tracking across acquisition, retention, and conversion
  • Identify and unlock new growth opportunities across channels, lifecycle stages, and platforms
  • Set the long-term digital commerce strategy across the brand ecosystem
  • Build scalable systems, processes, and operating models that support both existing and future brands
  • Balance near-term scrappiness with thoughtful long-term infrastructure and platform decisions
  • Establish a unified analytics framework, dashboards, and core KPIs across brands
  • Translate performance data into clear insights and action, partnering with leadership to guide strategic decisions
  • Own CRM and lifecycle strategy including email, SMS, loyalty, and subscription
  • Scale high-performing subscription and retention programs to increase LTV
  • Fulltime
Read More
Arrow Right
New

VP, Digital Performance Marketing

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re c...
Location
Location
United States , Overland Park; Frisco; Bellevue
Salary
Salary:
257800.00 - 348800.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or related field (MBA preferred)
  • 15+ years of experience in digital marketing, performance marketing, or growth leadership
  • Proven success leading enterprise-scale customer acquisition and digital activation strategies
  • Deep expertise in audience strategy, CRM, experimentation, and marketing analytics
  • Experience partnering with media, product, analytics, and technology teams
  • Strong executive presence and ability to lead in matrixed environments
  • Track record of modernizing marketing through data, AI, and automation
  • Experience in telecom, subscription, or e-commerce businesses preferred
Job Responsibility
Job Responsibility
  • Serve as the enterprise owner for digital performance marketing across the pre-transaction customer journey
  • Translate enterprise and marketing priorities into scalable digital activation that drives growth and improves traffic quality
  • Establish governance, decision frameworks, and performance forums across Marketing, Media, Digital Commerce, Product, and Analytics
  • Build capabilities in audience strategy, experimentation, personalization, and AI-enabled optimization
  • Set enterprise strategy and operating model for digital performance marketing
  • Own audience segmentation, targeting frameworks, and personalization logic
  • Lead cross-channel campaign activation across digital and merchandising surfaces
  • Optimize non-transactional digital experiences including landing pages and messaging
  • Partner with Media on channel strategy, traffic quality, and campaign performance
  • Act as strategic advisor during campaign planning to ensure digital readiness
What we offer
What we offer
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Fulltime
Read More
Arrow Right

Director, Digital Channels Technology

Circle K is seeking a Director, Digital Channels Technology to lead their mobile...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science or comparable focus
  • 5 years or more of experience implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital Experience Platforms, Digital Asset Management, Recommendation Engines, Promotion Engines, Personalization engines, Search Engines, Tracking & Analytics, AB Testing, SEO and SEM in 30B+ Market Capital retailers
  • Strong understanding on how Digital Channels connects with the MarTech and MarCom technology stacks
  • Experience in partnering with Marketing teams on definitions, evolution and building road maps, identifying Personas, elaborating user experience, elaborating empathy canvas, and elaborating customer journey maps in 30B+ Market Capital retailers in global deployments
  • An ideal candidate should have technology design, delivery, and production support expertise for large-scale Omni-channel technology teams
  • Software delivery leveraging agile and lean practices at scale
  • Experience in developing capabilities consuming APIs, and micro services
  • Good understanding of Cloud, AI/ML, Robotics, AR/VR and other emerging technology
  • Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative team
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
Job Responsibility
Job Responsibility
  • Must be obsessed with delivering results, thinking big and ‘finding a way,’ and have an external awareness and curiosity to innovate and disrupt
  • Accountable for overall success of the mobile tech channels (global mobile app, web, In Store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps (e.g. carwash), to deliver the business objectives
  • Creates and maintains product roadmap. Is a trusted advisor for the VP of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain
  • Creates and maintains Dependency map, understands the applications and integrations involved in delivering on the full loyalty experience
  • Ensuring cost optimal solutions with low TCO, forecasting and cost management, including aligning with necessary stakeholders in business and other IT departments
  • Collaborates with Product Owner, Product Lead and Application teams to define the domain backlog and feature priority
  • Coordinates multiple teams (agile and waterfall) to release the defined product(s)
  • Removes Product Level Blockers (e.g. dependency between teams)
  • Lead, manage and develop team a high performing team
  • Define Releases and Program Increments
  • Fulltime
Read More
Arrow Right

Vp, Sales

We’re a high-tech home security company that’s passionate about protecting the l...
Location
Location
United States
Salary
Salary:
280000.00 - 300000.00 USD / Year
simplisafe.com Logo
SimpliSafe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep experience leading sales for omnichannel consumer brands with a strong direct-to-consumer motion—ideally balancing retail, partnerships, and digital/assisted sales channels
  • 12–15+ years of senior sales leadership experience, including meaningful ownership of Retail and/or Strategic Partnership channels
  • Proven success unifying or modernizing multi-channel or fragmented sales organizations and establishing enterprise-wide sales strategies
  • Demonstrated P&L ownership and expertise in subscription + hardware/service models, including LTV/CAC, attach, activation quality, and retention economics
  • Track record of building and scaling emerging channels, such as Field Sales or SMB, including incentive design and operating models
  • Strong cross-functional experience with Marketing, E-commerce, CX, Product, Strategy, Finance, and Supply Chain
  • Experience or existing relationships within key partnership industries—such as insurance, telecom, smart home ecosystems, real estate/proptech, or homebuilders—is a strong plus
  • Analytical and operationally rigorous, with strength in forecasting, channel economics, performance management, and sales methodologies
  • Exceptional leadership, communication, and team-building skills, with the ability to cultivate accountability, alignment, and high performance
Job Responsibility
Job Responsibility
  • Lead enterprise sales strategy across Retail, Strategic Partnerships, Field Sales, and SMB, with Retail and Partnerships as the primary innovation focus
  • Modernize and elevate Retail channels across partners such as Best Buy, Amazon, Walmart, Costco, and Target through improved partner engagement, commercial programs, and in-channel execution
  • Build scalable, repeatable operating models for Field Sales and SMB, including incentives, staffing structures, and performance systems
  • Own P&L across all channels, delivering revenue, margin, and LTV/CAC targets
  • Establish a multi-year channel roadmap that integrates established and emerging channels into a single, cohesive strategy
  • Implement shared goals, operating frameworks, and performance standards to break down silos and improve alignment
  • Drive hardware and subscription performance with a focus on predictability, customer quality, and lifetime value
  • Establish consistent sales methodologies, KPIs, operating rhythms, and dashboards across channels
  • Optimize resource allocation—including incentives, partner structures, territories, and staffing—for scalable growth
  • Promote a trust-based, consultative sales approach suited to home security customers
What we offer
What we offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
  • Fulltime
Read More
Arrow Right