Vp, Customer Success

The VP of Customer Success will set the vision and lead the charge on customer value - driving adoption, retention, and bold expansion across CLEAR’s rapidly growing B2B customer base. Reporting to the EVP, C1, you’ll define what success means for our members and customers and ensure we deliver it every day. This role is about leading with purpose, driving impact, and building trust at scale. You’ll shape CLEAR’s long-term customer success vision, lead a world-class team, and execute strategies that deepen relationships, grow our footprint, and turn great experiences into lifelong loyalty. Your work will be central to how we retain, expand, and champion every CLEAR customer.