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VP, Custody Client Onboarding

https://www.citi.com/ Logo

Citi

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Location:
India, Pune

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

In this role, you will manage customer interaction, documentation issuance, system setups, and ensure timely delivery of account opening requirements. Responsibilities include handling account maintenance processing, managing projects, risk management, resource planning, and talent development. The position involves leading a team, ensuring compliance with regulations, and maintaining high standards of customer satisfaction.

Job Responsibility:

  • Responsible for customer interaction, documentation issuance, review and system setups
  • demonstrates high level of diligence, motivation and organizational skills
  • focuses on timely and accurate delivery of all account opening functions
  • performs day to day management of the account opening and maintenance processing
  • responsible for various types of project management in the account services space and managing cross-functional relationships
  • supports the planning and hire of right set of people, train, guide, coach, develop and appraise and reward people based on meritocracy
  • supports the motivation of staff through constant interaction with the team
  • encourages cross functional training for staff to enrich their skill base
  • optimizes manpower to achieve higher productivity levels
  • ensures team delivers as per service level agreements
  • understands client requirements and implements them correctly
  • ensures a robust processing environment with effective controls
  • efficiently and effectively manages new projects and ensures smooth cutover with minimized risks.

Requirements:

  • 6-10 years of experience in documentation review, account maintenance and related cash products
  • bachelor's degree in finance or economy
  • good interpersonal communication skills
  • consistently demonstrates clear and concise written and verbal communication skills
  • demonstrated project management skill including financial cost management skills
  • advanced execution skills in a multi-tasking mode
  • exposure to customer service and handling of system, testing and rollouts
  • ability to achieve business objectives without compromising on controls and risk parameters established
  • ability to interact confidently with senior management and/or regulators
  • ability to coach and develop people, identifying and retaining talent
  • proficient knowledge of English (written and spoken).
What we offer:
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • access to learning and development resources
  • work-life balance programs

Additional Information:

Job Posted:
May 16, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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