Vp Client Services

• Own revenue retention and growth across key US clients, ensuring renewals and long-term success
• Serve as a senior strategic partner — understanding client business goals and translating them into creative, data-driven influencer marketing strategies
• Actively pitch and develop opportunities for upsell, cross-sell, and innovation across accounts
• Spend time in-person with key clients and ensure quarterly meetings happen across the team
• Represent Digital Voices as a trusted, proactive partner that consistently delivers measurable value
• Translate client ambitions into actionable strategies that drive growth, brand impact, and long-term partnership value
• Act as a senior point of escalation for the Accounts team, resolving challenges quickly and confidently
• Lead, coach, and inspire the US Client Services and Account teams to deliver best-in-class client experiences
• Partner closely with Campaign Production, Strategy, and Client Growth to ensure seamless execution and strategic alignment
• Lead with a commercial mindset, ensuring all campaigns and strategies deliver measurable business results that ladder directly to client objectives and retain or scale client revenue
• Foster a culture of curiosity within the team, ensuring every recommendation is grounded in data, insight, and understanding of the client’s category and consumers
• Develop and mentor a high-performing team who think commercially, act strategically, and operate as true extensions of the client’s business
• Collaborate with global and regional leaders to ensure consistency in client service standards and delivery quality
• Conduct regular risk assessments for key accounts and proactively manage potential delivery, financial, or relationship issues
• Ensure account processes are followed rigorously and client servicing consistently exceeds expectations
• Oversee client health and performance tracking — defining success metrics, reviewing results, and driving continuous improvement
• Champion operational efficiency and scalability through data, insights, and process optimization
• Continuously evaluate performance and deliver insights that help clients evolve their strategy, exceed KPIs, and drive tangible ROI

• 8+ years of experience leading client services or account management in influencer, creative, or digital marketing agencies
• Proven record of managing large-scale client portfolios and achieving retention and growth goals
• Deep understanding of the US influencer and creator marketing ecosystem
• Exceptional relationship-building and presentation skills with senior-level stakeholders, particularly CMOs
• Strong commercial acumen and comfort navigating complex contracts and client negotiations
• Experience managing and mentoring high-performing, cross-functional teams
• Confident working with performance data and insights to drive strategy and demonstrate ROI

15% performance bonus