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Vp Client Services

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Maisa

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Location:
Spain , Manises

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As VP of Client Services, you will own and orchestrate the complete post-sales client journey for Maisa's enterprise customers, ensuring successful adoption, value realization, and expansion of our agentic AI platform across global clients. You'll lead three critical client-facing capabilities; AI Automation Consultants who design and optimize Digital Worker implementations, Technical Account Managers who drive adoption and manage strategic relationships, and Technical Delivery Managers who execute complex technical deployments. This is a pivotal leadership role that bridges client success and company growth. You'll establish the operational frameworks and coordination mechanisms that transform pilot projects into production-scale deployments while capturing client insights that help to shape future product evolution. Working closely with Product to create vital feedback loops, and with Engineering to support/coordinate Forward Deployed Engineering resources, ensuring seamless delivery of client outcomes.

Job Responsibility:

  • Own the Post-Sales Client Journey
  • Design end-to-end client experience from onboarding through expansion
  • Establish clear handoffs, escalation paths, and governance frameworks
  • Define success metrics and reporting that demonstrate business impact
  • Lead Client Services Teams
  • Manage AI Automation Consultants, Technical Account Managers, and Technical Delivery Managers
  • Define role clarity and collaboration models between teams
  • Implement resource allocation ensuring right expertise at the right time
  • Drive Cross-Functional Coordination
  • Partner with Product to drive and translate client feedback loops
  • Coordinate with Engineering on Forward Deployed Engineering resources
  • Align with Sales on handoffs and expansion opportunities
  • Build Scalable Delivery
  • Develop playbooks and best practices for repeatable success
  • Create tiered engagement models for strategic and scaled accounts
  • Implement systems for knowledge management and resource planning
  • Ensure Success and Growth
  • Establish health scoring and early warning systems
  • Build executive relationships with client decision-makers
  • Drive NRR (Net Revenue Retention) through successful deployments and expansion

Requirements:

  • Strong demonstrable track record leading client services or customer success in enterprise B2B SaaS/AI
  • Experience of scaling teams and a track record of driving NRR (Net Revenue Retention) in complex Enterprise environments
  • Experience managing implementations in regulated industries (financial services)
  • Comfortable with coordinating diverse functions to deliver client outcomes, including executive engagement in enterprise clients
  • Working knowledge of AI or process automation platforms
  • Ability to engage technical stakeholders on architecture and implementation patterns and translate technical capabilities into business value
  • Proven ability working with Product and Engineering teams, experience establishing feedback loops and influencing roadmap decisions
  • Executive presence with ability to engage C-suite and technical leaders
  • Skilled presenting complex ideas clearly and building trusted relationships
  • Ability to translate challenges into strategic insights

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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