Vp, Client Experience

This dynamic leader will independently lead a team/teams of BarkleyOKRP team members to deliver Whole Brand ideas that drive business. This person plays a significant role in creating the conditions for brave ideas, business growth, client retention, and supporting the overall client experience at BarkleyOKRP. At the Vice President level, this person is responsible for maximizing every touch point with our clients so that they have a uniquely positive experience and motivates them to have a long-standing relationship with BarkleyOKRP. Every deliverable is an opportunity, and this person manages the team and the vision for how all the pieces come together to make that a positive and impactful one. A successful VP, CX is a client expert who delivers a positive experience by knowing their client, nurturing the relationship, and by deeply understanding the in’s and out’s of their business. As an expert in marketing, this person often has depth of knowledge in one or more verticals (e.g. CPG, QSR, or Retail) and brings their own level of influence and insight to the table with the client. This forges a tight relationship with continual contact and the ability to have difficult conversations when needed. It also allows for the VP, CE to craft a customized experience for their client based on business needs and the overall relationship. This person has the ability to partner with the right cross-agency team to match client needs while nurturing an inclusive team culture that empowers their direct reports and galvanizes the full team. Working closely with each department, this person respects the expertise of each team member and the importance of each role in the overall client relationship. They foster a team culture, leading by example to create an environment that attracts people to their team. As an agency that builds whole brands, this person’s passion must be unwavering in the support of that pursuit. They are committed to every step of the process and lead their teams in creating the conditions for quality work that takes into account context and content - meaning developing great ideas with a command of where and how it will be seen. They take a very proactive approach and do not wait for requests. This team member is a critical leader at BarkleyOKRP. They will be overseeing significant revenue and often responsible for 2-3 clients or a very large one. As such, they are expected to manage the business health on behalf of the agency, identify and land organic growth, and be mindful of financials for the client. Ideally, this person is a blend of creativity, problem-solving, business savvy, and passion for the work.