Vp, Account Management, HSBC

HSBC

Location:
Taiwan

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

To deliver high quality ongoing client service for corporate clients. To manage the provision of client service support to high-valued liquidity and cash management clients.

Job Responsibility:

Accountable for delivering Client Service Excellence globally and effectively managing any risks and issues
Identify cross-sell opportunities and effectively manage the delivery against client promises
Resolve client service issues and challenges
Communicate with stakeholders at a country/regional level
ensure effective internal and external communication and sharing of CS project
Serve as liaison between Client Service and other project stakeholders
Work beyond the scope of the Service function to support sales, product and operations to deliver the strategic objectives of the business
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice

Requirements:

Bachelor/Master degree, major in business and related areas
Communication skills in writing, over the telephone and in personal meeting with clients
Ability of handling customer complaints and building personal & cordial relationship with clients
Take ownership of issues, including its timely escalation and resolution
Good standard of Chinese and English in both written and spoken

Additional Information:

Job Posted:
September 09, 2025

Expiration:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Vp, Account Management

HSBC

Location:Taiwan

Category:Finance

Contract Type:Employment contract