VP Account Management and Customer Success

We are seeking a VP of Account Management and Customer Success to lead our post-sale growth engine, with responsibility for Account Management, Customer Success, customer retention, expansion revenue, and long-term customer value. This role will be responsible for building and leading a high-performing team that ensures customers are successfully onboarded, actively engaged, receive measurable value, renew consistently, and expand over time. The VP of Account Management and Customer Success will create the strategy, operating model, playbooks, customer success framework, KPIs, and team structure needed to drive predictable growth from existing customers.