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VP- Senior Ops Manager Managed Services

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Vodafone

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly capable Managed Services Delivery Lead to oversee first and second line operations across a multi-market European cluster. The individual will ensure high-quality, cost-effective service delivery, aligned with the digital and OSS strategy, while maintaining strong network performance. The role involves driving operational transformation through automation, AI and digitalisation, enhancing incident management, improving service quality, and supporting business continuity. The candidate will also oversee stakeholder management, budget ownership, service migrations, workforce planning and process optimisation.

Job Responsibility:

  • Lead and coordinate First Line and Second Line operations across multiple countries and technologies within a defined cluster model
  • Establish and optimise processes and procedures for all operational teams, ensuring consistency with standard operation models and local market needs
  • Continuously enhance operational services through proactive measures, performance monitoring and corrective actions
  • Estimate costs and contribute to CAPEX and OPEX planning, while ensuring adherence to departmental budgets
  • Represent operations in service reviews and act as a key escalation point for local network teams
  • Safeguard all Health & Safety requirements by ensuring appropriate procedures are followed by team members
  • Recommend operational best practices and support the development of standardised quality frameworks
  • Define team roles, recruit talent aligned with approved headcount, and establish robust training plans to uplift skill sets
  • Drive automation and digital transformation initiatives across the multi‑market cluster
  • Build strong working relationships with cross‑functional stakeholders
  • Expand the existing Managed Services portfolio and integrate additional domains into the operational scope
  • Enable ongoing business transformation, operational excellence and process improvements at First and Second Line levels
  • Provide direction, inspire innovation, and support team leads in achieving service quality and SLA commitments
  • Act as a single point of contact for selected cross‑functional projects involving dotted reporting teams

Requirements:

  • Strong understanding of multi‑technology telecom networks, including 2G, 3G, 4G, 5G, transmission, IP, backbone, signalling and value-added services
  • Skilled in Agile ways of working, strategic planning, and organisational design
  • Excellent communication in English, with additional languages considered an advantage
  • Proven ability to identify improvement areas, enhance processes and drive transformation in a matrix environment
  • Strong commercial awareness and ability to generate synergies across functions
  • Effective stakeholder engagement, relationship‑building and influencing capabilities
  • Demonstrated history of improving customer satisfaction
  • Skilled in managing teams in high‑pressure and crisis situations
  • Experienced in mentoring, developing talent and building engaged teams
  • University degree in Electronics, Telecommunications, IT or related fields
  • Minimum 4 years’ experience managing diverse, multi‑disciplinary teams
What we offer:
  • Opportunity to lead multi‑country operations in a highly visible and strategic role
  • Exposure to cutting-edge telecom technologies and advanced automation practices
  • Collaboration with international teams across multiple Vodafone markets
  • Professional development through continuous learning, coaching responsibilities and organisational transformation initiatives
  • Ability to influence operational strategy across a large and complex managed services environment

Additional Information:

Job Posted:
April 05, 2026

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