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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Volunteer Systems Manager

United Kingdom, London · Job Posted May 10, 2026
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Job Description

The EURO 2028 volunteer programme will have a digital focus throughout the end-to-end volunteer journey. This is a unique opportunity to define how technology enables the recruitment, engagement and experience of 13,000 volunteers across eight Host Cities and four Nations. As Volunteer Systems Manager, you will play a central role in bringing this vision to life by designing and delivering the systems that sit at the heart of the programme. You'll shape how the volunteer management system and mobile application are used, creating simple, effective and scalable solutions that work for both volunteers and delivery teams.

Job Responsibility

  • Leads on the configuration and ongoing management of the volunteer management system (Rosterfy), ensuring it is set up to support all stages of the volunteer journey
  • Works closely with the Volunteer Management team to understand their needs and translate them into clear, effective system processes and workflows
  • Ensures the system setup balances event requirements with platform capabilities, making best use of available functionality
  • Identifies and implements solutions to improve efficiency, reduce manual work and enhance the overall volunteer experience
  • Supports integration with other event systems, working with ICT and external providers to ensure smooth data flow and compatibility
  • Provides clear guidance and support to the Volunteer Management team, helping them use the system effectively and confidently
  • Ensure data is managed accurately and securely across the volunteer lifecycle
  • Develop and deliver training, guidelines, webinars and onboarding sessions to ensure volunteer teams are confident using ICT systems
  • Ensure that all ICT milestones defined by the Volunteer Management team are monitored and delivered on time.

Requirements

  • Strong understanding of how to use and configure digital systems to support large-scale programmes or operations
  • Confident working with digital platforms and systems, with the ability to take ownership and drive improvements
  • Experience of establishing trusted relationships at all levels.

What we offer

  • 25 days holiday
  • pension
  • private medical insurance
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