Volunteer Manager, HammondCare

HammondCare

Location:
Australia, St Leonards

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Volunteer Manager at HammondCare is responsible for leading and managing Volunteer Coordinators across specific business areas. They ensure that volunteer programs and activities align with organisational goals and standards, provide strategic leadership, and foster innovation while supporting HammondCare’s Mission in Action. The role involves building relationships, overseeing volunteer systems, maximising engagement, and managing compliance alongside team mentoring.

Job Responsibility:

Management and mentoring of Volunteer Coordinators
Motivate and guide VC teams within HammondCare’s Mission in Action to improve quality of life for those in our care through volunteer activities
Engage in regular discussions with VCs regarding recruitment, volunteer engagement, service goals, compliance targets, and monthly metrics
Responsible for staff recruitment, ongoing management, and exit processes
Facilitate Annual Development Meetings with direct reports and provide regular performance feedback
Build strong relationships with assigned Operational Managers to understand their strategic priorities and site requirements and meet regularly to assess volunteer team scope, explore new partnerships, and identify new service areas
Under the direction of the Head of Volunteer Services, develop an annual volunteer plan that aligns with HammondCare’s Motivation, Mission, and Mission in Action
Be the key liaison for all VC issues within the assigned business area
Ensure appropriate systems and processes are in place to support volunteer operations
Assess and mitigate risks associated with volunteer activities in collaboration with Quality, Safety & Risk (QSR) teams
Oversee volunteer-related complaints and performance management
Ensure compliance with Aged Care Volunteer Visitor Scheme (ACVVS) requirements, including reporting and KPI management
Support VCs in training, mentoring, and engaging volunteers
Ensure consistent communication and engagement initiatives for volunteers
Evaluate volunteer satisfaction and implement strategies to enhance retention
Represent HammondCare at events, conferences, and external engagements to promote volunteer involvement
Evaluate and address training needs for both Volunteer Coordinators and volunteers

Requirements:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
At least 4 year’s demonstrated experience volunteer program management
Managing and mentoring teams
Strong relationship-building and communication skills
Ability to work independently and collaboratively within a team
Strong organisational and problem-solving skills
Conflict resolution and negotiation skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Passion for aged care and community service, health and palliative care
Certificate IV in Volunteer Coordination or Leadership & Management (PLV qualification desirable)
Knowledge of and ability to apply the National Standards for Volunteer Involvement – desirable
Experience leading a team in a not-for-profit or aged care setting – desirable

Nice to have:

PLV qualification
Knowledge of and ability to apply the National Standards for Volunteer Involvement
Experience leading a team in a not-for-profit or aged care setting

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free access to independent counselling support for employees and families
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Volunteer Manager