Volunteer Coordinator Job at Hello Neighbor (Pittsburgh)

Job Description

Hello Neighbor is looking for a dedicated Volunteer Coordinator who will support our efforts to welcome Pittsburgh's newest neighbors. In this role, you'll collaborate closely with staff to identify volunteer needs, recruit and train new volunteers, and match them to roles that align with their skills and interests. Your efforts will play a vital role in supporting refugee and immigrant families in the Pittsburgh community. As the Volunteer Coordinator, you'll be responsible for developing and maintaining a robust volunteer program that aligns with Hello Neighbor's mission. Volunteers are engaged not just as helpers, but as co-creators of belonging and bridge-builders across communities. You'll work hand-in-hand with staff to identify volunteer needs and ensure effective placement of volunteers in various roles. Your role will involve recruiting, training, and supervising new volunteers, as well as fostering strong relationships with our volunteer base through effective communication and engagement initiatives.

Job Responsibility

Help design and strengthen flexible volunteer engagement models that expand the role of volunteer captains and teams, building long-term volunteer leadership and organizational capacity
Recruit, train, steward, and supervise prospective and new volunteers, including bi-weekly information sessions for all potential volunteers and regular training for specialized volunteer roles, and update digital materials including written guides and training videos
Collaborate with staff to identify and prioritize volunteer needs
Match volunteers' qualifications and interests with organizational and client needs
curate and distribute a weekly email highlighting current volunteer opportunities
Create pathways for volunteers to take on leadership roles and co-facilitate programming
Ensure effective communication and maintain relationships with volunteers including: prepping communication before volunteering, availability during, and follow up afterwards
thank-you notes, emails, and in-person events
Coordinate van transportation for volunteer activities or in-kind pick-ups as needed using the Hello Neighbor van
Develop and maintain accurate, up-to-date volunteer records, including availability, skills, language capacity, engagement status, and background checks/clearances
Track volunteer engagement data, including volunteer hours, communication effectiveness, response rates, and fulfillment of volunteer needs
Support ongoing evaluation of the volunteer program by preparing quarterly reports, identifying trends, and sharing insights that strengthen volunteer recruitment, placement, retention, and overall program effectiveness
Regularly share relevant data and insights with programs, leadership, and stakeholders to support informed decision-making around volunteer opportunities, processes, and organizational needs
Maintain accurate and up-to-date volunteer data in Salesforce, while contributing input on opportunities to continuously improve, streamline, and strengthen volunteer management systems and processes
Manage and maintain community partnerships that directly relate to volunteer roles (e.g. libraries, clothing closets, FreeRide Pittsburgh, Goodwill)
Conducts outreach and foster partnerships with universities, churches, synagogues, mosques, and other religious institutions as well as corporate responsibility and community engagement departments
Collaborate with the Development team to identify and cultivate and lead corporate volunteer opportunities
Speak at events and represent Hello Neighbor in the community
Participate in relevant trainings, workshops, and peer learning opportunities to strengthen volunteer engagement practices
Research and share tools, resources, and best practices related to volunteer management, newcomer support, and community engagement
Support COMPACT-related volunteer engagement activities, learning, and reporting, as needed

Requirements

Bachelor's degree /Relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
Strong interpersonal skills, ability to manage a variety of tasks effectively, set priorities, and meet deadlines
Proven ability to work with maturity and emotional intelligence, receive feedback, work through conflict with integrity, and operate within principles of solidarity when working in partnership with people impacted by oppression
Previous experience or willingness and ability to learn digital systems including: Google Suite, Mailchimp, Salesforce, Notion
Valid driver's license, access to a personal vehicle, and proof of insurance
Personal auto insurance with a minimum $300,000 single combined limit of liability coverage
Alignment with and support of Hello Neighbor's core values
Flexibility to work some evening and weekend hours

Nice to have

Evaluation skills are a plus
Skills in mediation and/or conflict management a plus
Lived migration experience and fluency in other languages a plus

What we offer

Medical/dental/vision insurance for employee and dependents (75% employer-paid)
generous PTO policies
paid holidays
participation in employer-sponsored retirement savings with employer match (after 12-months' employment)

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Volunteer Coordinator

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