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Volunteer Coordinator

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Office Angels

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Location:
United Kingdom, London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 33000.00 GBP / Year

Job Description:

Volunteer Coordinator position in the charity sector, responsible for managing the complete volunteer lifecycle including recruitment, administration, training, and retention

Job Responsibility:

  • Provide efficient and accurate volunteer administration, ensuring smooth coordination across the volunteer lifecycle
  • Process new starter and leaver information, including volunteer agreements, references, checklists, and right-to-volunteer documentation
  • Maintain accurate volunteer records in line with GDPR and organisational policies
  • Coordinate volunteer inductions and ensure supervision is in place
  • Act as a point of contact for general volunteer enquiries, referring matters to the relevant service manager or supervisor where appropriate, and liaising with the People Services team as needed
  • Monitor the volunteer inbox and maintain up-to-date volunteer resources such as handbooks and general information folders
  • Manage the volunteer expenses process and support the volunteering budget where relevant
  • Contribute to the review and development of volunteering policies and procedures, including risk assessments
  • Coordinate volunteer training and development activities
  • Maintain training records and ensure volunteers complete core training
  • Provide informal support and check-ins with volunteers and collaborate with the People Services team to ensure appropriate learning opportunities are available
  • Support volunteer recruitment processes, including drafting role descriptions, uploading adverts, and liaising with service managers on interviews
  • Help assess candidate suitability and ensure pre-volunteering checks (e.g. references, DBS) are completed
  • Help promote volunteering opportunities through local networks and online platforms
  • Collaborate with the People and Learning Coordinator to prepare regular reports and dashboards (e.g. recruitment, retention, training, hours, EDI) to support evidence-based decisions

Requirements:

  • Significant experience in effectively managing volunteers, including recruitment, induction, supervision, and retention
  • Strong understanding of volunteering policies, processes, and best practices, with awareness of relevant employment legislation
  • Excellent interpersonal and communication skills (verbal, written, and presentation), with the ability to build positive relationships and adapt communication style for diverse audiences
  • Highly organised and proactive, with strong planning skills and the ability to manage competing priorities, rotas, and deadlines effectively
  • Experience in coordinating volunteer services, including facilitating meetings, overseeing rotas, and managing a small budget
  • Ability to design and deliver induction and training sessions for volunteers, and to organise ongoing development opportunities
  • Proficiency in IT systems, including Microsoft Office and experience using volunteer management systems such as Better Impact (or similar)
  • Ability to produce clear, well-presented reports, newsletters, and other written materials to support volunteer engagement and communication

Nice to have:

ILM Level 3 Award in Management of Volunteers

What we offer:
  • London weighting
  • 34 days annual leave (inclusive of bank holidays)
  • contribution pension scheme

Additional Information:

Job Posted:
October 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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