Voip Support Engineer Job at HoduSoft (Ahmedabad)

Technical Support Analyst

Join a family-run telecommunications supplier as a Technical Support Analyst, pr...

Location

United Kingdom , High Wycombe

Salary:

18000.00 - 25000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

General basic knowledge on analogue and digital technology
General knowledge of Microsoft Windows
General technical Knowledge of networking
Basic knowledge of PBX and PDQ equipment
General knowledge of ISDN technologies
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP
Basic technical knowledge of web platforms
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS

Job Responsibility

Resolving faults, and providing temporary solutions
Take responsibility for the fault from first contact to resolution
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP
Liaise with other departments with regard to customer issues/faults
Report new faults to suppliers
Chasing suppliers for updates and progression of faults
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults
Keep up to date and aware of the technical support issues, IT policies and best practice methods
Register/transfer domains and configure POP3 email accounts
Configure and troubleshoot POP3 / Exchange email clients

What we offer

Opportunities for promotion from within

Fulltime

Planning Engineer

Brightspeed is searching for a Planning Engineer to join our team! As a Planning...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Associate degree or equivalent education and relevant experience
5 to 8 years plus related experience in telecommunications, engineering, or network planning or equivalent
Knowledgeable and skilled in planning /engineering specifically with VoIP and TDM switching technologies
Experience with VoIP routing and switching products, SIP Peering, Wholesale Interconnect, SS7 Trunks, and End Office Switch Replacement
Understanding of switch technologies and protocols, along with layer 2 and layer 3 routing through the network
Familiarity with Ribbon Neptune equipment
Knowledgeable and able to work in appropriate systems and Microsoft Office
Ability to work with Planning, Operations, Labs, all internal customers, maintain budget, and assist with forecasting budgets
Ability to maintain positive interaction between all governing authorities
Excellent oral and written communication skills

Job Responsibility

Guiding Engineering and Operations with defined plans for the implementation of new circuits and installation or modifications of existing facilities
Preparing high-level plans and specifications
Assuring that the most feasible, practical, and economical means to complete the work are considered and utilized
Providing cost data to support capital planning and budgeting
Collaborate with Engineering as they oversee the installation/construction and testing of plant facilities, in order to meet the required commitment dates
Assist with circuit design that interconnects the new platform with the legacy environment
TDM switches, Metro Ethernet devices, etc
Monitor the VoIP platform and initiate changes and enhancements as needed

What we offer

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match
host of voluntary benefits

Fulltime

Planning Engineer

Brightspeed is searching for a Planning Engineer to join our team! As a Planning...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Associate degree or equivalent education and relevant experience
5 to 8 years plus related experience in telecommunications, engineering, or network planning or equivalent
Knowledgeable and skilled in planning /engineering specifically with VoIP and TDM switching technologies
Experience with VoIP routing and switching products, SIP Peering, Wholesale Interconnect, SS7 Trunks, and End Office Switch Replacement
Understanding of switch technologies and protocols, along with layer 2 and layer 3 routing through the network
Familiarity with Ribbon Neptune equipment
Knowledgeable and able to work in appropriate systems and Microsoft Office
Ability to work with Planning, Operations, Labs, all internal customers, maintain budget, and assist with forecasting budgets
Ability to maintain positive interaction between all governing authorities
Excellent oral and written communication skills

Job Responsibility

Guiding Engineering and Operations with defined plans for the implementation of new circuits and installation or modifications of existing facilities
Preparing high-level plans and specifications
Assuring that the most feasible, practical, and economical means to complete the work are considered and utilized
Providing cost data to support capital planning and budgeting
Collaborate with Engineering as they oversee the installation/construction and testing of plant facilities, in order to meet the required commitment dates
Assist with circuit design that interconnects the new platform with the legacy environment
TDM switches, Metro Ethernet devices, etc.
Monitor the VoIP platform and initiate changes and enhancements as needed

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Network Engineer

Join a high-performing team driving strategic technology initiatives across Adbr...

Location

Australia , Adelaide

Salary:

Not provided

Adbri Concrete

Expiration Date

Until further notice

Requirements

5+ years in Network Engineering with strong knowledge of network fundamentals, network design and implementation of best and secure practices across large enterprise networks
Proven experience with Cisco Routing & Switching, Wi-Fi, Meraki, Palo Alto NGFW, SD-WAN, SASE/SSE, and Data Centre solutions (ACI/NDFC)
Strong troubleshooting skills including packet and log analysis with proven technical documentation abilities
Expertise in Enterprise Voice/VoIP systems (e.g., Cisco Unified Communications, SIP)
Bachelor's degree in IT or related field

Job Responsibility

Support with strategic planning, project implementation, and network deployment activities
Manage incident response and production support to maintain high network availability
Design and support telephony systems to deliver seamless business communications
Drive process improvement, conduct root cause analysis, and implement mitigation strategies
Monitor and enhance security frameworks, ensuring rapid detection and response to threats
Deliver network design and optimisation aligned with evolving business needs

What we offer

Opportunities for career growth through training and leadership development
A supportive and inclusive culture
Flexible work arrangements that promote wellbeing

Fulltime

Systems Engineer

Serve as a key member of the IT team, providing comprehensive support for all in...

Location

United States , White River Junction

Salary:

60000.00 - 80000.00 USD / Year

Concepts NREC

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, certifications in relevant fields, or equivalent professional experience
Minimum 3 years of experience in IT support and systems administration
Strong technical troubleshooting abilities across both hardware and software environments
Exceptional communication and interpersonal skills
May include occasional travel, word processing proficiency, and physical ability to manage hardware installation tasks
Must be a U.S. citizen or U.S. Permanent Resident

Job Responsibility

Provide end-user support for hardware and software issues
Manage computer operations including routine data backups and system restoration processes
Administer systems functions such as user provisioning, server resource monitoring, disk space management, application deployments, and other administrative tasks
Oversee network infrastructure, including setup, maintenance, and troubleshooting of all networking hardware
Participate in Helpdesk ticket triage and contribute to timely issue resolution
Support local business applications such as Office365
Maintain and support enterprise systems including Active Directory, Azure, AWS, VoIP (3CX), Huntress, and other platforms
Perform additional duties as assigned

Fulltime

Network Engineer

We are seeking a skilled and motivated Network Engineer to join a growing IT inf...

Location

Norway

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in network engineering with a focus on Cisco technologies
Strong knowledge of Cisco, routing protocols (BGP, OSPF, EIGRP), and switching technologies (VLANs, STP, EtherChannel)
Experience with firewalls, VPNs, and network security tools
Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Cisco Prime)
Cisco certifications such as CCNA, CCNP, or higher are highly preferred

Job Responsibility

Design, configure, and maintain LAN, WAN, and wireless networks using Cisco routers, switches, and firewalls
Monitor network performance and troubleshoot issues to ensure optimal operation
Implement and manage security solutions (e.g., ASA, Firepower, ISE)
Maintain and update network documentation, diagrams, and configurations
Collaborate with vendors and service providers to resolve issues and manage upgrades
Participate in network-related projects, including data center migrations, cloud integrations, and VoIP deployments
Ensure compliance with IT policies, standards, and security best practices
Provide on-call support and respond to network outages or incidents as needed

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Free online training
Eligibility to enroll in company 401(k) plan

IT Engineer

We are seeking a dedicated IT professional to join our San Mateo team. The ideal...

Location

United States , San Mateo

Salary:

90000.00 - 115000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

Job Responsibility

Provide high level end user support
Troubleshoot IT-related issues, including: Hardware, Systems, Networking, Audio & Video
Asset Management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
Partner with business units and collaborate on IT-related projects
Communicate effectively across all levels of the organization
Support a global workforce by partnering with overseas team members, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

New

Technical Support Engineer - 2, Platform and Applications

This position is needed to support our customers’ use of the Twilio platform, an...

Location

India

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

2-4 years of experience
Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours
Ability to diplomatically address customer concerns and provide feedback

Job Responsibility

Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel
Identify adoption and upsell opportunities for customers and make the appropriate connections
Develops knowledge on multiple specialty areas
Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Mentor or provide training to other team members in case management best practices
Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program

Fulltime

Voip Support Engineer

HoduSoft

Location:
India , Ahmedabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

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