Voip Support Engineer Job at HoduSoft (Ahmedabad)

Voip Support Engineer

Location

India , Ahmedabad

Salary:

Not provided

HoduSoft

Expiration Date

Until further notice

Requirements

Good knowledge of VoIP and SIP
Good knowledge of Linux OS (CentOS/Redhat)
Working knowledge in any one open source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio
Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc.
Good knowledge of tools like sipp, fail2ban & IPtables
Should have proper understanding of Networking concepts
Should have Good troubleshooting skills
Good knowledge of Mysql Database
Excellent communication skill & Problem solving attitude
Good experience in Client Support

Fulltime

Voip Support Engineer

Location

India , Ahmedabad

Salary:

Not provided

HoduSoft

Expiration Date

Until further notice

Requirements

Good knowledge of VoIP and SIP
Good knowledge of Linux OS (CentOS/Redhat)
Working knowledge in any one open source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio
Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc.
Good knowledge of tools like sipp, fail2ban & IPtables
Should have proper understanding of Networking concepts
Should have Good troubleshooting skills
Good knowledge of Mysql Database
Experience & knowledge of Database Replication & Heartbeat configuration will add advantage
Excellent communication skill & Problem solving attitude

Voip Support Engineer

Location

India , Ahmedabad

Salary:

Not provided

HoduSoft

Expiration Date

Until further notice

Requirements

Good knowledge of VoIP and SIP
Good knowledge of Linux OS (CentOS/Redhat)
Working knowledge in any one open source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio
Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc.
Good knowledge of tools like sipp, fail2ban & IPtables
Should have proper understanding of Networking concepts
Should have Good troubleshooting skills
Good knowledge of Mysql Database
Experience & knowledge of Database Replication & Heartbeat configuration will add advantage
Excellent communication skill & Problem solving attitude

Technical Support Engineer 2

This position is needed to support our customers’ use of the Twilio platform, an...

Location

Colombia

Salary:

Not provided

Stytch

Expiration Date

Until further notice

Requirements

2+ years of Technical Support Experience or similar relevant experience
Full-Stack Javascript Knowledge and relevant support experience with an ability to troubleshoot both server-side (Node.js or C# or Java or python) and client-side code
A good understanding of Object-Oriented Programming (OOP) concepts
Good understanding of APIs, HTTP Protocol, and RESTful services
Basic Understanding of SQL and Writing Queries
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
Experience troubleshooting SIP, VoIP, and IP telephony issues
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience
Excellent written and verbal communication skills

Job Responsibility

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel
Identify adoption and upsell opportunities for customers and make the appropriate connections
Develops knowledge on multiple specialty areas
Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
Prioritize the queue based on status, priority, entitlement
Follow guidance prioritizing caseload to achieve SLA compliance targets
Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets

What we offer

competitive pay
generous time off
ample parental and wellness leave
healthcare
a retirement savings program

Senior Technical Support Engineer

The Senior Technical Support Engineer at NTT DATA is responsible for ensuring cu...

Location

Kenya , Nairobi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
Practical experience with large enterprise solutions such as SD‑WAN, MPLS, Network Security, Cisco, VC, and VOIP
3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
Customer service skills and training with strong oral and written communication abilities
Excellent organizational skills

Job Responsibility

Proactively communicate any service related issues with partner clients
Ensure proactive service monitoring of all client services and identify upsell or cross sell opportunities to improve client experience
Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Manage, escalate, and drive satisfactory resolution of customers’ technical support, service, and infrastructure issues related to Internet Solutions services and technology
Identify, assess, and communicate clients’ needs to enhance satisfaction levels
Ensure 95% resolution of all customer issues for all SRs, with acknowledgment within 15 minutes
Ensure 90% of all incidents reported by customers are resolved within 3 hours and proactively managed
Provide day to day reports, identify risks for allocated clients, and assist other departments in resolving customer issues to support retention
Recommend potential services by collecting customer information and analyzing customer needs
Identify sales opportunities and upsell or cross sell IS products by proactively scoping technical solutions that address customer requirements and optimize value

Fulltime

1st Line Support Engineer

Our client, a growing IT services provider, is looking for a 1st Line Service De...

Location

United Kingdom , Huntingdon

Salary:

Not provided

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in an IT Support, Helpdesk, or Service Desk position
Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals
Strong customer service and communication skills
Ability to troubleshoot and resolve technical issues in a structured manner
Organised with excellent attention to detail
Able to manage workloads effectively and prioritise tasks
Positive, proactive approach with a willingness to learn and develop

Job Responsibility

Provide first-line technical support via phone, email, and ticketing system
Log, manage, and resolve support tickets in line with agreed service levels
Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking
Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems
Escalate complex issues to senior engineers when required
Keep users informed throughout the lifecycle of support tickets
Work closely with colleagues and third-party suppliers to ensure timely issue resolution
Maintain accurate documentation and update knowledge base articles where appropriate
Contribute ideas and improvements to enhance service delivery and team efficiency

What we offer

Opportunity to join a growing and supportive IT team
Exposure to a wide range of technologies and client environments
Ongoing training and development opportunities
Clear career progression within a successful IT services business
Collaborative and professional working environment

Fulltime

Desktop Support/Trade Floor Support Engineer

My client are seeking a talented Desktop Support Engineer with strong Trade Floo...

Location

United Kingdom , London

Salary:

60000.00 - 75000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Proven experience in Trade Floor Support within a financial or fast-paced corporate environment
Deep technical knowledge of Windows 10/11 and Active Directory
Proficiency with SCCM / MECM for deployment and desktop management
Hands-on experience supporting Market Data Applications (e.g., Bloomberg)
Familiarity with Citrix / VDI and VoIP technologies
Ability to work rotating shifts (7am-7pm) and remain office-based
Desirable: SQL knowledge, advanced Trading Applications experience, or VBA scripting skills

Job Responsibility

Providing white-glove technical support directly to traders and high-profile stakeholders on the trade floor
Rapidly resolving hardware and software incidents to minimize downtime in a high-stakes environment
Managing and troubleshooting Windows 10/11 workstations and the Microsoft Office Suite
Maintaining user accounts and permissions via Active Directory and group policies
Deploying software and updates using SCCM / MECM to ensure a standardized desktop environment
Supporting critical market data applications (Bloomberg, Reuters, etc.) and VDI/Citrix environments
Managing mobile devices and VoIP/telephony systems used by the trading teams

What we offer

Elite FinTech Exposure
Competitive Compensation: Strong base salary (£60k-£75k) with a performance-linked bonus
Fast-Paced Environment
Professional Growth

Fulltime

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Select Country

Voip Support Engineer

Requirements

Nice to have

Looking for more opportunities?

Voip Support Engineer

Voip Support Engineer

Voip Support Engineer

Voip Support Engineer

Technical Support Engineer 2

Senior Technical Support Engineer

1st Line Support Engineer

Desktop Support/Trade Floor Support Engineer

Cross Technology Service Delivery Field Support Engineer (L1)

Our AI answers in your language