CrawlJobs Logo

Voip Pbx Cc Crm Support Tech Lead

hodusoft.com Logo

HoduSoft

Location Icon

Location:
India , Ahmedabad

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a highly skilled and experienced VOIP PBX CC CRM Support Tech Lead to manage and lead a technical support team while ensuring the smooth operation and maintenance of VOIP, PBX, Contact Center (CC), and CRM systems. In this role, you will not only handle complex system support tasks but also lead, guide, and mentor a team of support engineers to deliver top-tier service for these critical technologies. This includes working with Linux-based systems (CentOS 7, Debian 12), MariaDB, FreeSWITCH, OpenSIPS, RTPengine, and key CRM/helpdesk platforms such as Zoho, Salesforce, Freshdesk, and Zendesk.

Job Responsibility:

  • Lead, mentor, and manage a team of support engineers/technicians
  • Assign support tasks, set priorities, and ensure the team adheres to service-level agreements (SLAs)
  • Conduct performance reviews, coaching sessions, and provide continuous learning opportunities
  • Act as the first point of escalation for complex technical issues
  • Troubleshoot and resolve technical issues with PBX systems, VoIP protocols (SIP, RTP), and contact center solutions (ACD, IVR)
  • Manage incident resolutions effectively
  • Ensure the support team logs, tracks, and resolves incidents based on defined SLAs
  • Oversee root cause analysis of recurring issues
  • Oversee the continuous monitoring of VOIP, PBX, CRM, and contact center systems for performance and availability
  • Optimize FreeSWITCH and OpenSIPS configurations
  • Ensure RTPengine is performing optimally for media relay
  • Work with the team to maintain Linux (CentOS 7, Debian 12) servers, MariaDB database performance, and ensure system backups
  • Collaborate with engineering, network, and infrastructure teams
  • Work with vendors and service providers to resolve critical issues
  • Act as a liaison between technical and non-technical teams
  • Ensure that all troubleshooting steps, system configurations, and incident resolutions are well-documented
  • Manage and continuously update internal knowledge bases
  • Lead efforts to maintain secure configurations for Linux servers, MariaDB databases, and FreeSWITCH systems
  • Collaborate with security teams to perform system audits
  • Ensure compliance with industry regulations (e.g., GDPR, HIPAA)
  • Manage relationships with third-party vendors for telephony, CRM, and contact center tools
  • Coordinate with external service providers to resolve incidents
  • Lead and manage initiatives for continuous improvement in the technical support process
  • Collect feedback from users and stakeholders
  • Implement automation and system optimizations
  • Track and report key performance indicators (KPIs)
  • Provide senior management with insights based on metrics
  • Review and analyze support ticket trends

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
  • 5+ years of experience supporting VOIP, PBX, CRM, and Contact Center (CC) technologies
  • At least 2+ years in a leadership or senior support role
  • Strong experience with Linux (CentOS 7, Debian 12) system administration and troubleshooting
  • Hands-on experience with MariaDB database management, and managing telephony platforms like FreeSWITCH, OpenSIPS, and RTPengine
  • Proficiency in integrating and supporting Zoho, Salesforce, Freshdesk, Zendesk, and other CRM and customer service platforms
  • Experience with system monitoring tools (e.g., Nagios, Zabbix, Prometheus)
  • Strong understanding of VOIP protocols (SIP, RTP), PBX systems (FreeSWITCH, OpenSIPS), and database management with MariaDB
  • Proficient in Linux server administration, including performance tuning, system security, and database optimization
  • Experience managing system integrations between telephony and CRM platforms
  • Familiarity with automation tools (Ansible, Puppet, Chef)
  • Ability to troubleshoot issues across the entire technology stack

Nice to have:

  • Relevant certifications in telephony (e.g., FreeSWITCH, Asterisk), Linux, or CRM platforms (e.g., Salesforce)
  • ITIL or similar certifications are a plus

Additional Information:

Job Posted:
March 26, 2026

Icon
HoduSoft - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Voip Pbx Cc Crm Support Tech Lead

Voip Pbx Cc Crm Support Tech Lead

We are looking for a highly skilled and experienced VOIP PBX CC CRM Support Tech...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
hodusoft.com Logo
HoduSoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
  • 5+ years of experience supporting VOIP, PBX, CRM, and Contact Center (CC) technologies
  • At least 2+ years in a leadership or senior support role
  • Strong experience with Linux (CentOS 7, Debian 12) system administration and troubleshooting
  • Hands-on experience with MariaDB database management
  • Experience managing telephony platforms like FreeSWITCH, OpenSIPS, and RTPengine
  • Proficiency in integrating and supporting Zoho, Salesforce, Freshdesk, Zendesk
  • Experience with system monitoring tools (e.g., Nagios, Zabbix, Prometheus)
  • Strong understanding of VOIP protocols (SIP, RTP), PBX systems (FreeSWITCH, OpenSIPS)
  • Proficient in Linux server administration, including performance tuning, system security, and database optimization
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage a team of support engineers/technicians
  • Assign support tasks, set priorities, and ensure the team adheres to service-level agreements (SLAs)
  • Conduct performance reviews, coaching sessions, and provide continuous learning opportunities
  • Act as the first point of escalation for complex technical issues
  • Troubleshoot and resolve technical issues with PBX systems, VoIP protocols (SIP, RTP), and contact center solutions (ACD, IVR)
  • Manage incident resolutions effectively
  • Ensure the support team logs, tracks, and resolves incidents based on defined SLAs
  • Oversee root cause analysis of recurring issues
  • Oversee the continuous monitoring of VOIP, PBX, CRM, and contact center systems for performance and availability
  • Optimize FreeSWITCH and OpenSIPS configurations
Read More
Arrow Right
New

Home Health Clinical Manager RN

The Clinical Manager – Home Health works under the direction and guidance of the...
Location
Location
United States , Brooksville
Salary
Salary:
70000.00 - 90000.00 USD / Year
aveanna.com Logo
Aveanna Healthcare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Registered Nurse licensure in the state of practice
  • Obtain and maintain active CPR per agency policy
  • Associates degree required
Job Responsibility
Job Responsibility
  • Plan, develop, and manage clinical programs, services, activities, and employees consistent with company policy and regional management directives
  • Assist with oversight of agency growth related to home care
  • Serve as clinical expert and assist with operational and financial management of the agency
  • Investigate and take appropriate actions on client complaints
  • Participate in recruiting, hiring, and identifying training needs of clinical staff
  • Evaluate programs and services regularly to identify opportunities for improvement
  • Conduct regular client home visits to ensure quality of care and perform home visits as needed
  • Ensure client compliance with federal/state regulations through policy and procedure administration to staff
  • Supervise all clinical staff (RN/LPN/CNA) and perform annual employee evaluations for all clinical staff
  • Responsible for overseeing case management to ensure services that are financially sound
What we offer
What we offer
  • 401(k) with match
  • Health, Dental and Vision Benefits for employees at 30+ hours
  • Tuition Discounts and Reimbursement
  • PTO, Sick Time, and Paid Holidays
  • Fulltime
Read More
Arrow Right
New

Sr. Revenue Analyst

Assist in the management of rooms inventory to maximize cluster rooms revenue, a...
Location
Location
India , Chandigarh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or G.E.D. equivalent
  • At least 1 year related work experience
Job Responsibility
Job Responsibility
  • Assist in the management of rooms inventory to maximize cluster rooms revenue
  • maintain accuracy of information and enhance automation efforts in reservation system
  • assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings
  • assist in managing room authorizations, rates, and restrictions
  • perform all Revenue Management month end reporting and auditing and provide forward looking information
  • accurately generate, process and update all property and market Revenue Management reports
  • assist with system maintenance including inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks
  • assist with training of new associates on revenue management tools
  • assist in the implementation of hotel sales strategies in the reservation and inventory systems
  • follow all company policies and procedures
  • Fulltime
Read More
Arrow Right
New

Healthcare Inside Sales Referral Liaison

The Referral Liaison represents Aveanna in the community as the point of contact...
Location
Location
United States , Bradenton
Salary
Salary:
21.00 - 24.00 USD / Hour
aveanna.com Logo
Aveanna Healthcare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED
  • Two (2) or more years of inside sales or online customer service experience
  • If working remotely, must have a mobile phone, reliable high speed internet, and sufficient workspace for multiple monitors
  • Willingness to participate in after hours and weekend on-call rotations
  • Residency in a state where Aveanna currently operates
Job Responsibility
Job Responsibility
  • Monitor electronic referral systems for assigned locations and accept or decline referrals based on guidance
  • Utilize inside sales tactics to develop connections with discharge planners to drive additional referrals
  • Ensure setup and configuration of electronic referral systems are optimized
  • Work with location leadership and outside sales teams to manage referral flow
  • Notify location, outside sales, and intake personnel of new referrals
  • Gather and send referral information to intake team
  • Obtain and document contact information on discharge planners for inside sales
  • Use sales tactics such as lead generation, relationship development, personalized messages, outreach campaigns, and social selling via platforms like LinkedIn
  • Update customer data in CRM
  • Ensure communications meet customer service requirements
What we offer
What we offer
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision insurance
  • PTO, Sick Time, and Paid Holidays
  • Monthly bonus incentive plan
  • Fulltime
Read More
Arrow Right
New

Car Delivery Driver

As a Car Delivery Driver, you’ll be the face of Domino’s in your local community...
Location
Location
United Kingdom , Lymm
Salary
Salary:
10.85 - 12.71 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full, valid UK or International driving licence
  • Own a reliable, roadworthy car with valid MOT, tax, and insurance
  • Smartphone for delivery app use
  • Good knowledge of the local area
  • Friendly, reliable, and able to work independently
  • Able to work flexible hours, including evenings and weekends
Job Responsibility
Job Responsibility
  • Deliver pizzas and menu items to customers promptly and safely
  • Provide excellent customer service at every doorstep
  • Operate your vehicle in accordance with road safety regulations
  • Use the Domino’s Delivery App on your smartphone to manage orders
  • Support the in-store team during quieter delivery periods (e.g. cleaning, restocking, folding boxes)
  • Represent Domino’s positively in the community
What we offer
What we offer
  • Competitive hourly pay + per-delivery payment + tips
  • 28 days paid holiday per year (includes BH, pro rata for part time)
  • Flexible working hours to suit your lifestyle
  • Staff discount on our delicious food
  • Occasional Business Use insurance provided whilst out driving
  • Staff meals (conditions apply)
  • Company pension scheme (where eligible)
  • Family Leave policies in place
  • Paid training and clear career progression pathway with linked pay increases
  • Supportive, inclusive, and fun team environment
Read More
Arrow Right
New

Operations Technician

Location
Location
Vietnam , Da Nang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical, Trade, or Vocational School Degree
  • At least 2 years of related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Respond and attend to guest repair requests
  • Communicate with guests/customers to resolve maintenance issues
  • Perform preventative maintenance on tools and equipment, including cleaning and lubrication
  • Visually inspect tools, equipment, or machines
  • Carry equipment (e.g., tools, radio)
  • Identify, locate, and operate all shut-off valves for equipment
  • Maintain maintenance inventory and requisition parts and supplies as needed
  • Record information for unfinished calls prior to shift change
  • Follow all company and safety and security policies and procedures
  • report any maintenance problems, safety hazards, accidents, or injuries
  • Fulltime
Read More
Arrow Right
New

Store Manager in Training

The Store Manager In Training (SMIT) job is a development focused role that is c...
Location
Location
United States , Sandy Springs
Salary
Salary:
18.50 - 23.88 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 26, 2026
Flip Icon
Requirements
Requirements
  • Willingness to accept a promotion to Store Manager role at any location in the designated market
  • Ability to transfer to other CVS Pharmacy stores located within the designated market
  • Ability to work a schedule that may vary based on business needs
  • High School diploma or GED
  • Bachelor's Degree
  • Retail management experience, or experience as a CVS Supervisor
Job Responsibility
Job Responsibility
  • Communicate well verbally and in writing to support and lead your team
  • Perform customer care duties to provide high levels of service
  • Execute merchandising strategies to support store sales growth
  • Manage the store inventory and assets to maintain profitability
  • Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program
  • Support your store as management team member and lead in a manner that is consistent with CVS values and policies
  • Engage your colleagues in support of the company's purpose of helping people on their path to better health
  • Be willing to accept promotion roles with the market that you work in
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right
New

Store Manager in Training

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Kingston
Salary
Salary:
18.50 - 23.88 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 13, 2026
Flip Icon
Requirements
Requirements
  • Communicate well verbally and in writing to support and lead your team
  • Perform customer care duties to provide high levels of service
  • Execute merchandising strategies to support store sales growth
  • Manage the store inventory and assets to maintain profitability
  • Willingness to accept a promotion to Store Manager role at any location in the designated market
  • Ability to transfer to other CVS Pharmacy stores located within the designated market
  • Ability to work a schedule that may vary based on business needs
  • High School diploma or GED
  • Bachelor's Degree
  • Retail management experience, or experience as a CVS Supervisor
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address different needs and preferences including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
  • Fulltime
!
Read More
Arrow Right