CrawlJobs Logo

Voip Pbx Cc Crm Support Tech Lead

HoduSoft

Location Icon

Location:
India , Ahmedabad

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a highly skilled and experienced VOIP PBX CC CRM Support Tech Lead to manage and lead a technical support team while ensuring the smooth operation and maintenance of VOIP, PBX, Contact Center (CC), and CRM systems. In this role, you will not only handle complex system support tasks but also lead, guide, and mentor a team of support engineers to deliver top-tier service for these critical technologies. This includes working with Linux-based systems (CentOS 7, Debian 12), MariaDB, FreeSWITCH, OpenSIPS, RTPengine, and key CRM/helpdesk platforms such as Zoho, Salesforce, Freshdesk, and Zendesk.

Job Responsibility:

  • Lead, mentor, and manage a team of support engineers/technicians
  • Assign support tasks, set priorities, and ensure the team adheres to service-level agreements (SLAs)
  • Conduct performance reviews, coaching sessions, and provide continuous learning opportunities
  • Act as the first point of escalation for complex technical issues
  • Troubleshoot and resolve technical issues with PBX systems, VoIP protocols (SIP, RTP), and contact center solutions (ACD, IVR)
  • Manage incident resolutions effectively
  • Ensure the support team logs, tracks, and resolves incidents based on defined SLAs
  • Oversee root cause analysis of recurring issues
  • Oversee the continuous monitoring of VOIP, PBX, CRM, and contact center systems for performance and availability
  • Optimize FreeSWITCH and OpenSIPS configurations
  • Ensure RTPengine is performing optimally for media relay
  • Work with the team to maintain Linux (CentOS 7, Debian 12) servers, MariaDB database performance, and ensure system backups
  • Collaborate with engineering, network, and infrastructure teams
  • Work with vendors and service providers to resolve critical issues
  • Act as a liaison between technical and non-technical teams
  • Ensure that all troubleshooting steps, system configurations, and incident resolutions are well-documented
  • Manage and continuously update internal knowledge bases
  • Lead efforts to maintain secure configurations for Linux servers, MariaDB databases, and FreeSWITCH systems
  • Collaborate with security teams to perform system audits
  • Ensure compliance with industry regulations (e.g., GDPR, HIPAA)
  • Manage relationships with third-party vendors for telephony, CRM, and contact center tools
  • Coordinate with external service providers to resolve incidents
  • Lead and manage initiatives for continuous improvement in the technical support process
  • Collect feedback from users and stakeholders
  • Implement automation and system optimizations
  • Track and report key performance indicators (KPIs)
  • Provide senior management with insights based on metrics
  • Review and analyze support ticket trends

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
  • 5+ years of experience supporting VOIP, PBX, CRM, and Contact Center (CC) technologies
  • At least 2+ years in a leadership or senior support role
  • Strong experience with Linux (CentOS 7, Debian 12) system administration and troubleshooting
  • Hands-on experience with MariaDB database management
  • Experience managing telephony platforms like FreeSWITCH, OpenSIPS, and RTPengine
  • Proficiency in integrating and supporting Zoho, Salesforce, Freshdesk, Zendesk
  • Experience with system monitoring tools (e.g., Nagios, Zabbix, Prometheus)
  • Strong understanding of VOIP protocols (SIP, RTP), PBX systems (FreeSWITCH, OpenSIPS)
  • Proficient in Linux server administration, including performance tuning, system security, and database optimization
  • Experience managing system integrations between telephony and CRM platforms
  • Familiarity with automation tools (Ansible, Puppet, Chef)
  • Ability to troubleshoot issues across the entire technology stack

Nice to have:

  • Relevant certifications in telephony (e.g., FreeSWITCH, Asterisk), Linux, or CRM platforms (e.g., Salesforce)
  • ITIL or similar certifications are a plus

Additional Information:

Job Posted:
March 05, 2026

Icon
HoduSoft - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Voip Pbx Cc Crm Support Tech Lead

New

AI Full Stack Developer

We are seeking a talented AI Full Stack Developer for a full-time on-site role a...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
Monarch Innovation Private Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in full-stack development with a track record of integrating AI/ML models into applications
  • Strong proficiency in Python (essential for AI/ML) and JavaScript/TypeScript
  • Expertise with modern frameworks (e.g., React.js, Next.js)
  • Experience with Node.js, Django, or FastAPI
  • Hands-on experience with relevant libraries/frameworks (e.g., PyTorch, TensorFlow, LangChain, Hugging Face)
  • Proficiency in SQL and NoSQL databases
  • Familiarity with cloud platforms and containerization tools (Docker, Kubernetes)
Job Responsibility
Job Responsibility
  • Develop robust front-end and back-end services for AI-powered web applications
  • Integrate, fine-tune, and deploy machine learning models (LLMs, NLP, etc.) into production environments via APIs
  • Collaborate with data scientists and cross-functional teams to define requirements and deliver high-quality software solutions
  • Write clean, optimized, and scalable code, ensuring application performance and security
  • Utilize cloud platforms (AWS, GCP, Azure) and MLOps practices for seamless deployment and automation
  • Fulltime
Read More
Arrow Right
New

Yard Foreman

Swenson Granite Works currently has an opening for a Yard Foreman in our retail ...
Location
Location
United States , Westbrook
Salary
Salary:
23.00 USD / Hour
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Forklift experience is preferred
Job Responsibility
Job Responsibility
  • Loading and unloading materials using a forklift
  • Assist customers in loading their vehicles and answer basic questions and guide them to a member of management to finalize sales
  • Collaborate with Assistant Manager and Customer Support Associate to ensure, maintained and organized the yard
  • Managing inventory
  • Follow the work standards, rules, methods, and procedures (quality, efficiency, and health & safety)
  • Ensure that all forklifts are running and in proper working conditions
  • Any other duties as may be assigned
What we offer
What we offer
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Fulltime
Read More
Arrow Right
New

Draftsperson

Rock of Ages, a leader in the granite industry and part of the Polycor Group, is...
Location
Location
United States , Barre
Salary
Salary:
21.00 - 30.00 USD / Hour
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • experienced in drafting or technical drawing
  • Experience with natural stone or granite commemorative monuments is a strong asset
  • Proficient in AutoCAD and/or specialized monumental CAD software (e.g., MonuCAD, Cochran)
  • Strong understanding of spatial geometry, technical drawing standards, and blueprint interpretation
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Have excellent verbal and written communication skills
  • Be able to work independently with little supervision
  • Have excellent time management skills
  • Be reliable
  • Have an acute attention to detail
Job Responsibility
Job Responsibility
  • Prepare detailed CAD drawings for granite monuments, memorials, and custom architectural stone components
  • Utilize monumental CAD software (e.g., MonuCAD, Cochran) or AutoCAD to produce accurate technical drawings
  • Design standard and complex memorials, including the development of sandblast (SB) carvings and appropriate lettering layouts
  • Develop and draw new designs based on customer input and specifications
  • Reproduce CAD drawings from paper drawings or rubs, ensuring fidelity to original designs
  • Thorough understanding of memorial products
What we offer
What we offer
  • 401(k) and Roth 401(k) with company match
  • 401(k) company match
  • Comprehensive Health/Dental/Vision insurance
  • Life/Disability/AD&D Insurance
  • Employee Assistance Program
  • Paid Time off (Vacation/Holidays)
  • Bonus (company/personal performance)
  • Employee Discounts
  • Fulltime
Read More
Arrow Right
New

Experienced Quarry/Mining Worker

Polycor Indiana Limestone is seeking industry experienced individuals to join ou...
Location
Location
United States , Bloomington
Salary
Salary:
Not provided
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Experience operating heavy equipment
  • Minimum 2 years’ experience in a mine, quarry, or similar industry required
  • Basic computer skills or ability to learn company inventory tracking system
  • Must pass background check and drug test
  • Ability to lift and carry up to 60 lbs
  • Ability to work in an underground mine, or surface level quarry environment
  • Must be able to climb ladders and work in varying conditions
  • Ability to work a 40-hour work week, plus occasional overtime
Job Responsibility
Job Responsibility
  • Operate heavy machinery such as quarry saws, loaders, and material handling equipment
  • Use hand tools (pick, shovel, sledgehammer, etc.) to prepare stone
  • Remove mud from stone surfaces using hand tools and steam hoses
  • Chip irregularities from stone slabs and cut notches to shape stone blocks
  • Loosen and break stone using various tools (pick, crowbar, sledgehammer)
  • Maintain a clean, safe, and organized work area
  • Follow all Job Safety Analysis (JSA) procedures to ensure safety
What we offer
What we offer
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance
  • Fulltime
Read More
Arrow Right
New

iOS Developer

We are looking for an experienced iOS Developer to build and enhance AI-powered ...
Location
Location
Salary
Salary:
Not provided
Innodeed Systems Private Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master’s degree in Computer Science, IT, or a related field
  • 3+ years of experience in iOS app development using Swift and Objective-C
  • Strong knowledge of iOS frameworks (UIKit, SwiftUI, Core Data, Core Animation)
  • Experience integrating AI/ML models using Core ML, TensorFlow Lite, or ONNX
  • Hands-on experience with RESTful APIs and third-party integrations
  • Familiarity with cloud-based AI services (AWS, Azure, Google AI APIs)
  • Proficiency in version control systems like Git
  • Strong problem-solving skills and a passion for AI-driven innovation
Job Responsibility
Job Responsibility
  • Design and develop AI-driven iOS applications with an intuitive user experience
  • Integrated AI/ML models into mobile applications using Core ML or third-party APIs
  • Optimize app performance, responsiveness, and battery efficiency
  • Collaborate with UI/UX designers to create visually appealing interfaces
  • Work closely with backend developers to ensure smooth data exchange
  • Implement security measures to protect user data and comply with privacy regulations
  • Debug, test, and fix issues to maintain high-quality application standards
  • Stay updated with the latest iOS technologies, AI advancements, and best practices
  • Participate in Agile development processes and contribute to sprint planning
  • Fulltime
Read More
Arrow Right
New

Stone mason granite installer

Rock of Ages has an opening for a Stone Mason/Granite Installer, 2nd Shift posit...
Location
Location
United States , Graniteville
Salary
Salary:
21.00 - 30.00 USD / Hour
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Willingness to learn
  • Ability to work as part of a production team
  • Experience in stone manufacturing is desirable but not required
  • Candidates with construction background are encouraged to apply
  • the position will require overnight travel from time-to-time
  • This position requires being able to lift up to 50lbs and being on feet all day
Job Responsibility
Job Responsibility
  • crane operation
  • washing and boxing stone
  • Learning the craft of granite mausoleum assembly
  • detailed mausoleum parts inspection
  • washing and crafting of mausoleum and other large granite projects
  • Follow the work standards, rules, methods, and procedures (quality, efficiency, and health & safety)
  • Any other duties as may be assigned
What we offer
What we offer
  • Shift Differential
  • 401(k) and Roth 401(k)
  • 401(k) Company Match
  • Health/Dental/Vision Insurance
  • Life/Disability/AD&D Insurance
  • Employee Assistance Program
  • Paid Time Off (Vacation/Holidays)
  • Fulltime
Read More
Arrow Right
New

Industrial Products Technician

Rock of Ages has an opening for an Industrial Products technician position to jo...
Location
Location
United States , Graniteville
Salary
Salary:
21.00 - 30.00 USD / Hour
ROCK OF AGES CANADA INC.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Read customer provided prints and plan for installation of inserts
  • Installation of stainless-steel inserts
  • Keep track of insert inventory as well as other supplies (epoxy and other consumables)
  • Assist in assembly of Precision granite components
  • Build wooden crates as needed (use of saws and nail guns)
  • Clean, inspect and package granite components and assemblies for shipping
  • Shipping of granite components and assemblies (crane usage will be required)
  • Use hand tools (grinders and pneumatic chisels)
  • Follow the work standards, rules, methods, and procedures (quality, efficiency, and health & safety)
  • Any other duties as may be assigned
Job Responsibility
Job Responsibility
  • Read customer provided prints and plan for installation of inserts
  • Installation of stainless-steel inserts
  • Keep track of insert inventory as well as other supplies (epoxy and other consumables)
  • Assist in assembly of Precision granite components
  • Build wooden crates as needed (use of saws and nail guns)
  • Clean, inspect and package granite components and assemblies for shipping
  • Shipping of granite components and assemblies (crane usage will be required)
  • Use hand tools (grinders and pneumatic chisels)
  • Follow the work standards, rules, methods, and procedures (quality, efficiency, and health & safety)
  • Any other duties as may be assigned
What we offer
What we offer
  • Shift Differential
  • 401(k) and Roth 401(k)
  • 401(k) Company Match
  • Health/Dental/Vision Insurance
  • Life/Disability/AD&D Insurance
  • Employee Assistance Program
  • Paid Time Off (Vacation/Holidays)
  • Fulltime
Read More
Arrow Right
New

Creative Copywriter

Do you excel at crafting high-impact ad ideas and compelling marketing copy? Roa...
Location
Location
Egypt , Maadi
Salary
Salary:
Not provided
Road9 Media
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years of experience in content writing, copywriting, or advertising
  • Strong understanding of social media content strategies & ad messaging
  • Experience in scriptwriting & digital storytelling
  • Ability to develop high-converting ad copy for paid media campaigns
  • Knowledge of SEO principles & blog writing best practices
  • Creative mindset with excellent storytelling and communication skills
  • Ability to work in fast-paced, deadline-driven environments
Job Responsibility
Job Responsibility
  • Develop ad concepts and copy for performance marketing campaigns (Google, Meta, LinkedIn, etc.)
  • Write persuasive, conversion-focused ad copy tailored to different audiences and platforms
  • Collaborate with designers and media buyers to ensure strong creative execution
  • Write engaging social media captions tailored for different platforms
  • Research industry trends and competitors to optimize messaging strategies
  • Ensure alignment with brand voice and campaign objectives
  • Develop video scripts for brand storytelling, ads, and social content
  • Ensure scripts are concise, engaging, and structured for strong audience retention
  • Work with the production team to refine storytelling for different formats (short-form, long-form, etc.)
  • Generate topics & write SEO-optimized blog posts that drive organic traffic and engagement
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy