Voip engineer - sbc Job at Piper Companies (Scott Air Force Base)

Unified Communications & Collaboration Engineer with German (Microsoft)

NTT DATA is a leading global provider of infrastructure and platform services, p...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in unified communications or voice engineering roles in enterprise environments
Strong expertise in Microsoft Teams voice services, including Teams Phone System and Direct Routing
Hands-on experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
Experience provisioning and managing enterprise IP phones and ATA devices
Strong troubleshooting skills related to voice infrastructure, SIP signaling, telephony routing, and collaboration platforms
Experience supporting enterprise-scale voice deployments and operational environments
Familiarity with automation and scripting (PowerShell desirable) for operational tasks and system management
Excellent communication and collaboration skills, with the ability to work effectively with technical teams and vendors

Job Responsibility

Design, implement, and maintain enterprise voice and collaboration solutions based on Microsoft Teams, including Teams Phone and Direct Routing capabilities
Integrate and manage Audiocodes Session Border Controllers (SBCs), including Mediant series devices and OVOC (One Voice Operations Center) for centralized monitoring and management
Manage and support the VoIP backbone infrastructure, ensuring reliable connectivity between cloud-based Teams telephony, on-premises systems, SIP trunks, and PSTN networks
Provision, configure, and troubleshoot enterprise IP phones and ATA devices used within the unified communications environment
Monitor system performance and service availability, proactively identifying issues and performing root cause analysis to resolve incidents and improve service reliability
Troubleshoot complex issues related to voice routing, SIP signaling, telephony services, and Microsoft Teams voice features
Collaborate with internal IT teams, network engineers, collaboration teams, and external vendors to deliver and support unified communications services
Maintain technical documentation, configuration records, and operational procedures, ensuring compliance with enterprise standards and governance requirements
Support system upgrades, configuration changes, and lifecycle management of voice and collaboration infrastructure
Provide mentoring and technical guidance to junior engineers, supporting knowledge sharing and operational excellence within the team

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Our projects have different working hours to suit your needs
Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
Private Health Insurance – it’s custom-made for you
Individual coaching sessions or join our accredited Coaching School
Epic parties or themed events – lovingly designed for our people and their families

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Network Engineer (L2)

The Cross Technology Service Delivery Field Support Engineer (L2) is a developin...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communication skills, both verbal and written
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC)

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Unified Communications Engineer

We are seeking an experienced Unified Communications professional to deliver exp...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Expert-level knowledge of SBC, IP networks, and mobile networks
Strong expertise in Oracle SBC configuration, upgrades, and troubleshooting
Experience in enterprise environment operations and maintenance
Expert knowledge of SIP and RTP protocols and Oracle SBC deployment
Expertise in at least two areas: VOIP, IMS, GSM, LTE
Understanding of virtualisation and cloud computing
Experience working in a multinational environment
English proficiency at B2–C1 level

Job Responsibility

Deliver expert end-to-end technical support for Unified Communications services
Provide inputs for planning, assessment, implementation, rollout, and complex change preparation
Validate service-impacting changes executed by second-line teams
Resolve technical issues raised by external customers within defined service levels
Guide customer technical teams on resolving service-impacting incidents
Conduct and enhance monitoring using scripting and existing tools
Build knowledge within the team and support continuous service improvements
Manage technical service ramp-up including installation, configuration, and coordination of setup tasks
Set and manage service expectations with customers and internal stakeholders
Build sustainable relationships with internal and external partners to maintain SLA compliance

What we offer

Opportunity to work with advanced Unified Communications and VOIP technologies in a global enterprise environment
Exposure to highly complex customer networks and cross-functional stakeholder groups
The chance to influence service optimisation and stability through automation and improved monitoring
Participation in global transformation initiatives across multiple markets

Fulltime

Unified Communications Engineer

We are seeking an experienced Unified Communications professional to deliver exp...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Expert-level knowledge of SBC, IP networks, and mobile networks
Strong expertise in Oracle SBC configuration, upgrades, and troubleshooting
Experience in enterprise environment operations and maintenance
Expert knowledge of SIP and RTP protocols and Oracle SBC deployment
Expertise in at least two areas: VOIP, IMS, GSM, LTE
Understanding of virtualisation and cloud computing
Experience working in a multinational environment
English proficiency at B2–C1 level

Job Responsibility

Deliver expert end‑to‑end technical support for Unified Communications services
Provide inputs for planning, assessment, implementation, rollout, and complex change preparation
Validate service-impacting changes executed by second-line teams
Resolve technical issues raised by external customers within defined service levels
Guide customer technical teams on resolving service-impacting incidents
Conduct and enhance monitoring using scripting and existing tools
Build knowledge within the team and support continuous service improvements
Manage technical service ramp-up including installation, configuration, and coordination of setup tasks
Set and manage service expectations with customers and internal stakeholders
Build sustainable relationships with internal and external partners to maintain SLA compliance

Fulltime

Voice Solutions Delivery Engineer

To build and maintain infrastructure platforms and products that support applica...

Location

United States , Whippany

Salary:

150550.00 - 175000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Deploy and configure Ribbon SBC 5400, Ribbon Application Management Platform (RAMP), Analytics across various data centers
Plan and implement MS Teams Direct Routing and carrier Integrations
Configure and deploy Cisco Unified Communications Manager v14, UCCX, CME, IM Presence and Voice Gateways
Design and implement Trader voice solutions
Design, Deploy and Management of Ribbon VoIP phone systems
Design and Integrate traffic with multi carrier traffic flows
Configuring of SIP trunks between different platforms such as Ribbon SBC, Microsoft Teams, Cisco Call Manager SME
Strong experience writing and presenting technical documentation
Act as a technical project manager to manage vendor deliverables and delivery to internal stakeholders
Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth

Job Responsibility

Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions
Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages
Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention
Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats
Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration
Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award eligibility
Competitive holiday allowance
Private medical care
Pension contribution

Fulltime

Unified Communications & Collaboration Engineer

The Unified Communications & Collaboration Engineer will design, implement, and ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in unified communications or voice engineering within enterprise environments
Strong hands-on expertise with Cisco CUCM administration, configuration, and troubleshooting
Experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
Hands-on experience provisioning and managing enterprise IP phones and ATA devices
Strong troubleshooting skills related to voice services, SIP signaling, telephony infrastructure, and call quality issues
Experience supporting enterprise-scale voice deployments and operational environments
Familiarity with automation or scripting (PowerShell desirable) for operational tasks and system administration
Excellent communication and collaboration skills, with the ability to work across technical teams and vendors

Job Responsibility

Design, implement, and maintain enterprise unified communications solutions based on Cisco CUCM (Cisco Unified Communications Manager)
Integrate and manage Audiocodes Session Border Controllers (SBCs) including Mediant series devices and OVOC (One Voice Operations Center) for monitoring and management
Support and maintain the VoIP backbone infrastructure, ensuring reliable connectivity between on-premises telephony systems, SIP trunks, and PSTN services
Provision, configure, and troubleshoot managed IP phones and ATA devices, ensuring seamless voice service for end users
Monitor system health and performance across the voice environment, proactively identifying issues and performing root cause analysis to resolve incidents
Troubleshoot complex voice, SIP signaling, telephony routing, and connectivity issues across enterprise communication systems
Collaborate with internal infrastructure teams, collaboration teams, and external vendors to support deployments, upgrades, and service improvements
Ensure systems meet security, compliance, and operational standards, maintaining accurate technical documentation and operational procedures
Support system upgrades, configuration changes, and lifecycle management for voice and collaboration platforms
Provide technical guidance and mentoring to junior engineers within the unified communications team

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Select Country

Voip engineer - sbc

Job Description

Job Responsibility

Requirements

What we offer

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