CrawlJobs Logo

Voip engineer - sbc

pipercompanies.com Logo

Piper Companies

Location Icon

Location:
United States , Scott Air Force Base

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

100000.00 - 115000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Piper Companies is seeking a VoIP Engineer – SBC to join a federal program onsite at Scott Air Force Base, Illinois. This position involves advanced Session Border Controller (SBC) engineering, carrier-grade VoIP integration, and policy management using PSX for secure and reliable telephony services. The ideal candidate will bring extensive SBC experience from a carrier or large-scale enterprise environment and hold an active Secret Clearance.

Job Responsibility:

  • Act as an onsite engineering resource, delivering expert support for SBC and VoIP systems
  • Configure, implement, and maintain SBC platforms and PSX policy servers to enable SIP trunking, routing, and security
  • Perform carrier-level SBC integration tasks, including SIP normalization, header manipulation, and policy enforcement
  • Troubleshoot complex SIP-layer issues using packet captures, call flow analysis, and diagnostic tools
  • Assist with TDM-to-SIP migration projects, conduct lab testing for new SBC software/firmware, and validate interoperability
  • Collaborate with voice and network teams to ensure system reliability and compliance with federal standards

Requirements:

  • 5+ years of experience in VoIP engineering and SBC deployment, preferably in carrier or enterprise environments
  • Strong understanding of SIP protocol, including interpreting SIP messaging and resolving call flow issues
  • Hands-on experience with SBC platforms and PSX policy server configuration
  • Familiarity with SIP trunking, routing policies, and carrier-grade interconnect requirements
  • Proficiency with packet capture tools (e.g., Wireshark) for SIP-layer troubleshooting
  • Must be U.S. work eligible and maintain an Active Secret Clearance
  • Knowledge of Cisco CUBE SBC, CUCM provisioning, and PSX systems
What we offer:
  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • Sick Leave
  • Holidays

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Piper Companies - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Voip engineer - sbc

Voice Collaboration Managed Service Engineer

The Collaboration Managed Services Engineer(L4) is responsible for ensuring a ma...
Location
Location
India
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • IP, VoIP, Session Border Controllers (SBCs), Carrier technology experience and certifications
  • CCIE Certification or equivalent
  • M365 Expert Certs
  • Advanced Managed Services experience
  • Strong knowledge of SIP, VoIP and Session Border Controllers (SBCs)
  • Experience of working with PSTN Telco Carriers
  • Advanced knowledge and experience in ticketing tools, preferably Service Now
  • Worked in multiple large Global Enterprise client outsourcing projects
  • Track record of effective shift left work management skills
Job Responsibility
Job Responsibility
  • Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
  • Provides timely and consistent updates of tickets with resolution tasks performed
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems
  • Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
  • Communicates with other teams and clients for extending support
  • Acts as emergency support contact as needed, for critical client and business-impacting issues
  • Ensures that the shift handover process highlight any key escalated open tickets
  • Supports, tracks, and documents change implementation
  • Fulltime
Read More
Arrow Right

Genesys Cloud Architect / Sr Telecom Engineer

The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader r...
Location
Location
United States , Albuquerque
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Telecommunications, IT, or equivalent relevant experience
  • At least 5 years of hands-on experience with Genesys Cloud CX, including administration, routing, and troubleshooting or other Contact Center Solution (Avaya Aura, Cisco Contact Center Enterprise (CCE) or Cisco Contact Center Express (UCCX) etc....
  • Strong expertise in VoIP technologies, SIP trunking, SBC console operations, and carrier connectivity
  • Familiarity with chatbot frameworks, speech analytics, and contact center processes
  • Proven ability to design and manage integrations between Genesys Cloud and external systems is a plus
  • Exceptional problem-solving skills and a strategic mindset, coupled with the ability to execute technical solutions
  • Experience supporting high-availability, customer-facing environments
  • Genesys Cloud certifications and knowledge of architecture standards is a plus
Job Responsibility
Job Responsibility
  • Lead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics
  • Develop and maintain roadmap, standards, and best practices for platform design and evolution
  • Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows
  • Build and manage API integrations with internal and third‑party systems
  • Serve as Tier 3 escalation for complex incidents and participate in on-call rotations
  • Govern platform changes to ensure security, compliance, and alignment with IT standards
  • Partner with business and technical teams to translate experience goals into scalable solutions
  • Maintain documentation and mentor engineering teams on platform best practices
  • Other duties as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Level 3 Unified Communications & Collaboration Engineer - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
  • Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
  • Experience with managed phones and ATA devices
  • Excellent troubleshooting and communication skills
  • Cisco CCNP Collaboration (preferred)
  • Audiocodes Certified Professional (desirable)
  • 7+ years in unified communications or voice engineering roles
  • Experience with enterprise-scale deployments and troubleshooting
  • Technical Expertise: Cisco CUCM, Audiocodes SBCs & OVOC, VoIP backbone - managed phones & ATA devices, Scripting (PowerShell desirable)
  • German speaker
Job Responsibility
Job Responsibility
  • Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
  • Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
  • Provision, configure, and troubleshoot managed phones and ATA devices
  • Monitor system health, conduct root cause analysis, and resolve incidents
  • Collaborate with internal Teams and vendors
  • Maintain documentation and ensure compliance
  • Mentor junior team members
  • Fulltime
Read More
Arrow Right
New

Unified Communications & Collaboration Engineer L2 - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
  • Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
  • experience with managed phones and ATA devices
  • Excellent troubleshooting and communication skills
  • 3+ years in unified communications or voice engineering roles
  • experience with enterprise-scale deployments and troubleshooting
  • Technical Expertise: Cisco CUCM - Audiocodes SBCs & OVOC
  • VoIP backbone - managed phones & ATA devices
  • Scripting (PowerShell desirable)
Job Responsibility
Job Responsibility
  • Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
  • Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
  • Provision, configure, and troubleshoot managed phones and ATA devices
  • Monitor system health, conduct root cause analysis, and resolve incidents
  • Collaborate with internal Teams and vendors
  • maintain documentation and ensure compliance
  • Mentor junior team members
  • Ability to attend clients Munich site / lab to test new devices, firmware etc.
  • Fulltime
Read More
Arrow Right
New

Level 2 Unified Communications & Collaboration Engineer - Microsoft

The Unified Communications & Collaboration Engineer will design, implement, and ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience with Microsoft Teams, Audiocodes SBCs (Mediant series), and OVOC
  • Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
  • Experience with managed phones and ATA devices
  • Excellent troubleshooting and communication skills
  • 3+ years in unified communications or voice engineering roles
  • Experience with enterprise-scale deployments and troubleshooting
  • Technical Expertise in Microsoft Teams (Phone system, Direct Routing), Audiocodes SBCs & OVOC, VoIP backbone, managed phones & ATA devices
  • Scripting (PowerShell desirable)
Job Responsibility
Job Responsibility
  • Design, deploy, and maintain Microsoft Teams and voice solutions, including integration with Audiocodes SBCs and OVOC management
  • Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
  • Provision, configure, and troubleshoot managed phones and ATA devices
  • Monitor system health, conduct root cause analysis, and resolve incidents
  • Collaborate with internal Teams and vendors
  • Maintain documentation and ensure compliance
  • Mentor junior team members
  • Fulltime
Read More
Arrow Right

Desktop Support Engineer

The Desktop Support Engineer role involves providing technical support to client...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science or information technology
  • Proven work experience as a desktop support engineer or support technician
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Ability to solve complex hardware and software issues
  • Ability to travel and work after hours when necessary
  • Excellent interpersonal skills
  • Good written and verbal communication skills
Job Responsibility
Job Responsibility
  • Responding to client support requests
  • Contacting clients to find out the nature of the problem
  • Traveling to the client’s location or connecting via a remote link
  • Troubleshooting hardware and software issues
  • Installing and maintaining hardware and computer peripherals
  • Installing and upgrading operating systems and computer software
  • Troubleshooting networking and connection issues
  • Advising on software or hardware upgrades
  • Providing basic training in computer operation and management
  • Completing job reports and ordering supplies
Read More
Arrow Right

Collaboration Managed Services Engineer

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will ensure t...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • German Language to B2 level
  • Microsoft Teams Level 2 Engineering experience – Typical certs: MS900, MS720, and MS721 Certs
  • SBC and Gateway technology, such as AudioCodes – including certs ideally
  • Good understanding of SIP Voice technologies – including Microsoft Operator Connect
  • CCNP or equivalent certification
  • M365 Intermediate (Associate) Certs
  • Moderate years of relevant managed services experience
  • Moderate level knowledge in ticketing tools, preferably Service Now
  • Good knowledge of voice, video, and other collab modalities
Job Responsibility
Job Responsibility
  • Proactively monitors the work queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyzes issues and errors prior to or when they occur, and logs all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides second-level support to all incidents, requests, and identifies the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured in the change record
  • Follows the shift handover process
  • Escalates all tickets to seek the right focus from CoE and other teams
What we offer
What we offer
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Global culture that embraces diversity
  • Environment free of unfair discrimination and harassment
  • Fulltime
Read More
Arrow Right

Engineer Unified Comms 2nd Line Operations

We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisc...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: Oracle,SBC, MS Teams, SIP, NGIN, IMS.
  • Understanding of Networks, AWS, Azure, and the ability to troubleshoot devices.
  • Scripting/programming experience, preferably in Python.
  • Experience with tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic.
  • Good oral and written communication skills.
  • Six or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology.
  • Good knowledge of automation tools and cognitive technologies.
  • Self-motivated to keep abreast of continual changes in the collaboration technology space
Job Responsibility
Job Responsibility
  • Provide end-to-end 2nd line technical incident support for Unified communications services.
  • Offer input for planning, assessment, and implementation of change requests.
  • Resolve reported incidents within service level agreements.
  • Request and manage vendor support activities.
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database.
  • Manage technical service ramp-up, including installation, configuration, and coordination of setup tasks for network platforms.
  • Resolve external customer’s technical issues and attend conference calls that have this in scope.
  • Update, maintain, and improve the knowledge and inventory database.
  • Onboard and troubleshoot new customer deployments
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy