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Vision Voice Logo Vision Voice · IT - Administration

Voip data networking supervisor

United Kingdom, London · Job Posted December 13, 2025
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Job Description

The VoIP Data Networking Supervisor works in the Service Delivery section, assisting the Service Delivery Manager by providing support services. The Supervisor monitors the work projects and the training of individual team members in support of overall team performance. The Supervisor is required to have a strong focus on providing customer service extremely well and encouraging the team to provide an excellent service to all customers, to boost satisfaction levels over time and maintain them.

Job Responsibility

  • Leverage effective instructions and perform a leadership role for the Service Coordinators and the Technical Implementation Specialists
  • Examine metrics for business performance and consider processes and make informed suggestions about proficiency improvements
  • Collaborate with the team leaders of the Business Solutions section to effectively deal with serious customer complaints
  • Work with the Service Delivery Manager to reduce the complexity in starting and completing tasks
  • Have a goal to make happy customers a priority through the use of performance goals
  • Interview potential Service Delivery staff and decide who gets hired
  • Complete other tasks as required of the job

Requirements

  • Prior work experience within the telecommunications field
  • Previous work experience in VoIP service provisioning
  • Understanding of how a VoIP service is created and provided to the end customer
  • Previous work experience with data networking technology
  • Previous multi-year work experience either supervising or directly managing a team
  • Being an effective planner, able to prioritize tasks, meet deadlines, and manage time
  • Ability to resolve raised issues quickly
  • Functional knowledge of the Windows operating system and apps like Access, Excel, and Word
  • Previous experience with Salesforce CRM software or another CRM
  • Effective communicator
  • Strong customer service approach and problem-solving ability
  • Ability to learn new processes and procedures fast
  • Ability to work within a team and have a positive perspective

Nice to have

  • Experience within a traditional call centre environment
  • Experience with Salesforce CRM software
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