This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The VoIP Data Networking Supervisor works in the Service Delivery section, assisting the Service Delivery Manager by providing support services. The Supervisor monitors the work projects and the training of individual team members in support of overall team performance. The Supervisor is required to have a strong focus on providing customer service extremely well and encouraging the team to provide an excellent service to all customers, to boost satisfaction levels over time and maintain them.
Job Responsibility:
Leverage effective instructions and perform a leadership role for the Service Coordinators and the Technical Implementation Specialists
Examine metrics for business performance and consider processes and make informed suggestions about proficiency improvements
Collaborate with the team leaders of the Business Solutions section to effectively deal with serious customer complaints
Work with the Service Delivery Manager to reduce the complexity in starting and completing tasks
Have a goal to make happy customers a priority through the use of performance goals
Interview potential Service Delivery staff and decide who gets hired
Complete other tasks as required of the job
Requirements:
Prior work experience within the telecommunications field
Previous work experience in VoIP service provisioning
Understanding of how a VoIP service is created and provided to the end customer
Previous work experience with data networking technology
Previous multi-year work experience either supervising or directly managing a team
Being an effective planner, able to prioritize tasks, meet deadlines, and manage time
Ability to resolve raised issues quickly
Functional knowledge of the Windows operating system and apps like Access, Excel, and Word
Previous experience with Salesforce CRM software or another CRM
Effective communicator
Strong customer service approach and problem-solving ability
Ability to learn new processes and procedures fast
Ability to work within a team and have a positive perspective
Nice to have:
Experience within a traditional call centre environment
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.