Voids Coordinator

• Coordinating and providing administrative support for the effective delivery of voids associated works
• delivering a customer-focused voids service in a timely, cost-effective, and safe manner
• coordinating the scheduling of all void property inspections and repairs to ensure works are planned and delivered in line with void standard, procedures, and timelines
• monitoring and reporting on the progress of works
• continually monitoring the quality and success of all void works, using data, analysis and insight to instigate appropriate improvements and recommendations
• providing robust administrative support functions to support the Voids Manager in budget monitoring, managing necessary databases and systems
• working closely and collaboratively with colleagues and stakeholders across both Councils and externally to drive improvements and offer a first-class service to our customers
• primary point of contact for operational colleagues so that they can manage the lettings process alongside the refurbishment works
• ensuring compliance with legislative requirements

• Good standard of education with GCSE's (or equivalent) in English and mathematics at grade C/4 or above
• similar work experience gained in a busy service environment
• good eye for detail
• customer focused mindset
• proven communication and IT skills
• commitment to providing a first-class voids service

Experience of having previously worked within a Repairs, Maintenance and Voids environment

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
• Competitive Local Government Pension Scheme
• Wellbeing Support and Employee Assistance Programs
• Private Health Care Options
• Electric Vehicle Salary Sacrifice Scheme
• Paid volunteering days
• Flexible and hybrid working arrangements (Business needs permitting)
• Great learning and development opportunities