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Voids Contract Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Great Wenham

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

53460.00 - 63013.00 GBP / Year
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Job Description:

Babergh and Mid Suffolk District Council are looking to recruit a Voids Contract Manager to join our Housing Repairs and Maintenance Team based in Great Wenham. Our Housing Directorate has been on an exciting journey of change in recent months, with a new operating model for Housing Repairs. This is your opportunity to help drive performance and shape the future of our Housing Repairs and Maintenance Team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

Job Responsibility:

  • Provide the delivery of a high-quality voids management service
  • Ensure councils meet the top quartile national key performance indicators for voids performance
  • Ensure all void homes are maintained to a high standard
  • Ensure contractors deliver a consistent, high-quality service that drives great value for money
  • Provide leadership and direction within the voids service
  • Lead on the development and implementation of service strategies
  • Manage contractor performance
  • Be responsible for all areas of performance and budgets within the service area
  • Lead and be responsible for delivering a high standard of complex void repairs across our property portfolio
  • Manage assigned contractors whilst maintaining effective budget management
  • Ensure works are carried out in accordance with the contract and legislation
  • Be responsible for making sure void contractors work to deliver our goals and targets
  • Develop strong and effective cross functional working initiatives with both internal and external stakeholders
  • Take the lead on developing service excellence within the management of voids

Requirements:

  • Educated to degree level or equivalent in Building Surveying or similar
  • Relevant professional qualification in surveying/maintenance or similar (e.g. CIOB or RICS)
  • NEBOSH Certificate in Health and Safety
  • Must demonstrate continuous professional development
  • Significant experience in contract management and driving operational excellence
  • Experience in effectively managing voids to a high standard of customer satisfaction
  • Experience in minimising void losses
  • Up to date knowledge of housing legislation, regulation, policy and practice in relation to voids management
  • Knowledge of current issues affecting local authority on empty properties and disrepair claims
  • Knowledge of construction and building maintenance
  • Knowledge of repairs and maintenance databases and management systems
  • Performance, contract and people management skills
  • Up to date knowledge of housing legislation, regulation, policy and practice in relation to responsive repairs
  • Experience in cost centre management and controlling budgets
  • Experience in project management and partnership working
  • Ability to effectively manage wide ranging building works undertaken by different contractors and recognise the customer needs
  • Ability to collate and present data and monitor KPIs and other statistical records for senior managers
  • Strong problem solving skills and attention to detail
  • Effective organisational skills
  • A full valid driving licence is essential
What we offer:
  • Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
  • Competitive Local Government Pension Scheme
  • Wellbeing Support and Employee Assistance Programs
  • Private Health Care Options
  • Electric Vehicle Salary Sacrifice Scheme
  • Paid volunteering days
  • Flexible and hybrid working arrangements (Business needs permitting)
  • Great learning and development opportunities

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 11, 2026

Work Type:
Hybrid work
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