Voice Services Engineer, CVS Health

CVS Health

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

72100.00 - 158620.00 USD / Year

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Job Description:

CVS Health is seeking a skilled and growth-oriented Voice Services Engineer to join our Core Voice Engineering team. This role is ideal for professionals with 4–6 years of experience in technology and communications, especially those with a background in software and AI. You'll play a key role in supporting and evolving our enterprise voice infrastructure—including Microsoft Teams Voice, emergency systems like Intrado e911, and unified communications platforms.

Job Responsibility:

Support and enhance Teams Voice and unified communications platforms
Troubleshoot and maintain SIP End Points, Avaya PBX systems, Intrado e911, and CX-E Automated Attendant
Participate in transformation initiatives including migrations and platform upgrades
Use monitoring and analytics tools (e.g., Splunk, Aternity, Nectar, Oracle EOM) to proactively identify and resolve issues
Collaborate on AI-driven enhancements and automation for voice services
Contribute to software development and scripting for system integration and operational efficiency
Share knowledge and best practices with junior team members

Requirements:

Hands-on experience with Teams Voice or similar unified communications platforms
Working knowledge of SIP protocols, legacy PBX systems, and emergency voice services
Proven track record in supporting transformation projects (e.g., migrations, upgrades)
Familiarity with monitoring and analytics tools such as Splunk, Aternity, Nectar, or Oracle EOM
Experience applying AI or automation in communications or network environments
Strong scripting or programming skills (e.g., Python, PowerShell, JavaScript)
Excellent communication, organization, and collaboration skills
Bachelor's degree or equivalent work experience required

Nice to have:

Creative problem-solving and continuous learning mindset
Experience in high-volume voice environments or contact centers
Ability to make sound decisions using data and technical judgment
Adaptability to shifting priorities and requirements
Self-directed work style with strong critical thinking skills
Proficiency with MS Office and comfort across multiple operating systems (Windows, Linux, MacOS, Unix, Chrome OS, Kubernetes, cloud-native platforms)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 26, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Voice Services Engineer