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Planet Recruitment are proud to be working with a very well-respected telecommunications company, who are looking to add a Voice Provisioning Engineer to their team. My client has a provisioning engineering team based in Gateshead which consists of highly skilled voice coordinators and technical engineers. In this position you will support internal & external teams, design and coordination of UCaaS solutions, SIP delivery, Complex orders, technical support & liaison with 3rd parties providing relevant products or services, delivering BAU or complex bespoke projects.
Job Responsibility:
Project provisioning including remote system/site builds, user configuration, remote support, technical guidance to end users or engineers, project calls, escalations
On site installations
Assist with end user technical query’s, Carry out site and desktop technical surveys, Architecture, and costing
Technical customer presentations, technically validate and sign-off solutions plus creation and approval of documents such as FDS, PID, SOW’s
Oversee project delivery by managed the end-to-end process, ensuring timely and quality completion of deliverables within budget constraints
Requirements:
Experience with provisioning the Mitel suite of MiVoice business products and their applications especially MiCC & MiCollab
Experience with deployment of Zoom Phone, Zoom Contact centre and the Zoom Application portfolio
Experience with Data networking such as data switch installs, VLAN configurations, router installs, server builds, Windows deployments
Excellent communication skills, with the ability to present information clearly to non-financial stakeholders
A proactive approach to continuous improvement in accounting processes and systems