Voice Provisioning Engineer Job at PLANET RECRUITMENT SERVICES LTD (Gateshead)

Voice Provisioning Engineer

Planet Recruitment are proud to be working with a very well-respected telecommun...

Location

United Kingdom , Gateshead

Salary:

30000.00 - 42000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience with provisioning the Mitel suite of MiVoice business products and their applications especially MiCC & MiCollab
Experience with deployment of Zoom Phone, Zoom Contact centre and the Zoom Application portfolio
Experience with Data networking such as data switch installs, VLAN configurations, router installs, server builds, Windows deployments
Excellent communication skills, with the ability to present information clearly to non-financial stakeholders
A proactive approach to continuous improvement in accounting processes and systems

Job Responsibility

Project provisioning including remote system/site builds, user configuration, remote support, technical guidance to end users or engineers, project calls, escalations
On site installations
Assist with end user technical query’s, Carry out site and desktop technical surveys, Architecture, and costing
Technical customer presentations, technically validate and sign-off solutions plus creation and approval of documents such as FDS, PID, SOW’s
Oversee project delivery by managed the end-to-end process, ensuring timely and quality completion of deliverables within budget constraints

What we offer

Car Allowance

Fulltime

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...

Location

United States , Ridgeland, MS ,Birmingham Al, Brentwood TN

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
20+ years of progressive experience in voice/telecom engineering
at least 10+ years in a leadership/management role
Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
Excellent leadership, vendor management, and communication skills
Must be willing to be on-call and handle critical issues after hours as needed

Job Responsibility

Lead, mentor, and develop a high-performing team of voice engineers and operations staff
Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
Drive troubleshooting efforts and ensure timely resolution
Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
Collaborate effectively with internal teams including Architecture, Product, and Customer Care
Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
Manage budgets, vendor contracts, and platform licensing

Fulltime

Lead Telecommunications Engineer

Achieves maximum availability of the BHS Network Based Telecommunications Voice ...

Location

United States , Coral Gables

Salary:

85901.44 - 111671.87 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

Bachelors degree or relevant work experience
5+ years’ work experience and advanced knowledge of Cisco CUBE troubleshooting and configuration
5+ year’s work experience and advanced knowledge of Oracle eSBC/ECB is a major plus or substitute for CUBE experience
5+ years’ work experience and advanced knowledge of Cisco Unified Communications Manager call control and routing
3+ years’ work experience with Microsoft Teams Calling over Direct Routing and configuration of shared line resource accounts
Troubleshooting SIP messaging
Understanding and configuration of cloud contact centers
Project management with the ability to lead projects independently
Mentoring of junior engineers
Management of service tickets queues

Job Responsibility

Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation & maintenance of the equipment throughout the facilities
Assist network engineering staff in planning telecom infrastructure capacity build out and network optimization projects
Provide Voice capacity analysis to BHSF IT Product lines & external clients
Recommend, specify & implement technology solutions along with participation as a team member in Project implementations
Compilation & analysis of Network-Based statistical data into statistical reports for capacity planning
Assist the Director of Network / Telecommunication Manager with vendor contracts
Ability to design LAN/WAN Network-Based Voice solutions based on standard system design methodologies
Ability to perform advanced Network-Based Voice System Management functions
Provides technical support as needed, to assist in resolving network-Based & stand alone Voice specific problems: Handsets, hardware, software, Call routing response time problems
Ability to provide basic network administrative functions & application support on supported systems

Fulltime

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...

Location

United States , Ridgeland, MS ,Birmingham Al, Brentwood TN

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
20+ years of progressive experience in voice/telecom engineering
at least 10+ years in a leadership/management role
Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
Excellent leadership, vendor management, and communication skills
Must be willing to be on-call and handle critical issues after hours as needed

Job Responsibility

Lead, mentor, and develop a high-performing team of voice engineers and operations staff
Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
Drive troubleshooting efforts and ensure timely resolution
Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
Collaborate effectively with internal teams including Architecture, Product, and Customer Care
Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
Manage budgets, vendor contracts, and platform licensing

Fulltime

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...

Location

United States , Ridgeland, MS ,Birmingham Al, Brentwood TN

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
20+ years of progressive experience in voice/telecom engineering, with at least 10+ years in a leadership/management role
Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
Excellent leadership, vendor management, and communication skills, with the ability to manage operations during outages and escalations
Must be willing to be on-call and handle critical issues after hours as needed

Job Responsibility

Lead, mentor, and develop a high-performing team of voice engineers and operations staff
Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
Drive troubleshooting efforts and ensure timely resolution
Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
Collaborate effectively with internal teams including Architecture, Product, and Customer Care
Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
Manage budgets, vendor contracts, and platform licensing

Fulltime

Manager Unified Communications & Collaboration Engineer

The Unified Communications & Collaboration Engineer will design, implement, and ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in unified communications or voice engineering roles
Proven experience with Microsoft Teams, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
Experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
Experience with enterprise-scale deployments and troubleshooting
Knowledge of Microsoft Teams (Phone system, Direct Routing)
Knowledge of Audiocodes SBCs & OVOC
Knowledge of VoIP backbone - managed phones & ATA devices
Knowledge of Scripting (PowerShell desirable)

Job Responsibility

Design, deploy, and maintain Microsoft Teams and voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Level 3 Unified Communications & Collaboration Engineer - Cisco

The Level 3 Unified Communications & Collaboration Engineer role focuses on desi...

Location

Romania , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
7+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM
Audiocodes SBCs & OVOC
VoIP backbone
managed phones & ATA devices

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Unified Communications & Collaboration Engineer L2 - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...

Location

Germany , Munich

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
3+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM - Audiocodes SBCs & OVOC
VoIP backbone - managed phones & ATA devices
Scripting (PowerShell desirable)

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
maintain documentation and ensure compliance
Mentor junior team members
Ability to attend clients Munich site / lab to test new devices, firmware etc.

Fulltime

Voice Provisioning Engineer

PLANET RECRUITMENT SERVICES LTD

Location:
United Kingdom , Gateshead

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:January 04, 2026

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