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Voice Provisioning Engineer

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PLANET RECRUITMENT SERVICES LTD

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Location:
United Kingdom , Gateshead

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

30000.00 - 42000.00 GBP / Year
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Job Description:

Planet Recruitment are proud to be working with a very well-respected telecommunications company, who are looking to add a Voice Provisioning Engineer to their team. My client has a provisioning engineering team based in Gateshead which consists of highly skilled voice coordinators and technical engineers. In this position you will support internal & external teams, design and coordination of UCaaS solutions, SIP delivery, Complex orders, technical support & liaison with 3rd parties providing relevant products or services, delivering BAU or complex bespoke projects.

Job Responsibility:

  • Project provisioning including remote system/site builds, user configuration, remote support, technical guidance to end users or engineers, project calls, escalations
  • On site installations
  • Assist with end user technical query’s, Carry out site and desktop technical surveys, Architecture, and costing
  • Technical customer presentations, technically validate and sign-off solutions plus creation and approval of documents such as FDS, PID, SOW’s
  • Oversee project delivery by managed the end-to-end process, ensuring timely and quality completion of deliverables within budget constraints

Requirements:

  • Experience with provisioning the Mitel suite of MiVoice business products and their applications especially MiCC & MiCollab
  • Experience with deployment of Zoom Phone, Zoom Contact centre and the Zoom Application portfolio
  • Experience with Data networking such as data switch installs, VLAN configurations, router installs, server builds, Windows deployments
  • Excellent communication skills, with the ability to present information clearly to non-financial stakeholders
  • A proactive approach to continuous improvement in accounting processes and systems
What we offer:

Car Allowance

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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