Voice Process Associate Job at Sopra Steria (Noida)

Manager, HR Services, ANZP

The Manager, Human Resources Services, ANZP supports the Director, Human Resourc...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

At least 5 years of HR generalist experience
BS/BA degree in Business Administration, Human Resources, or Management, or equivalent relevant experience
Strong HR Generalist expertise across recruitment, payroll, benefits, and employee relations
Excellent organizational and project management skills
Ability to manage compliance and operational processes across multiple locations
Collaborative leadership and stakeholder engagement

Job Responsibility

Manage end-to-end recruitment for ANZP offices
prepare offers, oversee onboarding, and support new HR leaders
Administer payroll for Australia and NZ
manage benefits enrollment
ensure compliance
support annual compensation cycle
Coordinate new hire orientation, training programs, and onboarding for HR leaders
liaise with L&D on nominations
Drive engagement initiatives, recognition programs, and wellbeing events
handle exit interviews, investigations, and conflict resolution

Fulltime

Enterprise Technical Architect

Atlassian is looking for an Enterprise Technical Architect to deliver technical ...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organisation adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions and ensure successful product adoption
Create solution content to support customer goals and outcomes
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing relevant feedback to both internal Product teams in their specific solution areas
Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities
Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Solution Architect

The Solution Architect (SA) team is a globally distributed team of experts who a...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in SaaS and Atlassian Cloud
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
Identifying customer business challenges
provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions
Create solution content to support customer goals and outcomes
Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams
Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days
Wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Regional Sales Account Executive, Southeast

Khan Academy is looking for a passionate Regional Sales Account Executive to joi...

Location

United States , Mountain View

Salary:

120800.00 - 135900.00 USD / Year

Khan Academy

Expiration Date

Until further notice

Requirements

3+ years in sales or partnerships roles
At least 2 years selling or partnering into US schools or school districts
Proactive, self-motivated sales professional with strong networking skills
Strong written, communication, and presentation skills
Rolodex of district contacts and decision makers in the Southeast
Ability to understand the needs of stakeholders in the school district ecosystem
Experience with outbound lead generation
Experience using a CRM to track sales pipeline, especially Salesforce
Deep understanding of the K-12 Education market and EdTech providers
Ability to work independently and think creatively

Job Responsibility

Secure strong leads for new partnerships and nurture through full sales cycle
Engage in robust lead generation
Nurture both outbound and qualified inbound leads
Engage other Khan Academy team members as needed
Develop effective and accurate proposals
Close sales
Coordinate with the Southeast Senior Sales Manager on outbound generation process
Become main sales point of contact for existing partners
Meet monthly and yearly sales targets
Identify and attend relevant national and regional EdTech conferences

What we offer

Competitive salaries
Ample paid time off
8 pre-scheduled Wellness Days in 2026
Remote-first culture
Generous parental leave
An exceptional team
The chance to work on a meaningful mission
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching
Comprehensive insurance, including medical, dental, vision, and life

Fulltime

Consumer Affairs Associate

Under the general direction of Consumer Affairs leadership, this position suppor...

Location

United States , Richland

Salary:

57430.00 - 86140.00 USD / Year

Lamb Weston

Expiration Date

March 07, 2026

Requirements

Basic knowledge of food safety and quality systems and manufacturing processes, technologies, or other relevant area of responsibility
Proficient in using Microsoft Office Suite applications
Proficiency with computers, especially CRM software and strong typing skills
Highly effective verbal and digital communication skills, including professional phone voice
High School Diploma or equivalent
Sound report writing, interpersonal and communication skills (written and verbal)
Troubleshooting, data analysis, and investigative skills required
Ability to sit, walk and/or stand for up to 8 hours a day
Ability to be on the phone or with head set interface for 8 hours a day
Work from a computer desk, station for up to 8 hours a day

Job Responsibility

Professionally and efficiently communicate with Customers, Consumers and the general public in relation to food safety and quality issues, general inquiries, sales leads and marketing campaign activities
Effectively document and collaborate with Operations Management, Quality, Food Protection, and Consumer Affairs group resources to investigate root cause to customer issues
Communicate investigation results and issue resolution to the Customer/Consumer or Sales directly
Enter all inbound contacts into designated database and finalize disposition of the issue
Interface at times with third party on insurance claims processing
Effectively understand the scale of minor, important and critical complaints and escalate the response and subsequent investigations for resolution to appropriate individuals across all departments at Lamb Weston
Assist in design of processes and procedures related to Consumer Affairs
Perform assigned tasks/duties associated with department processes and procedures
Provides technical support to Customer and/or Sales in a timely and effective manner
Evaluate effectiveness and assure continuous improvement in assigned areas of responsibility

What we offer

Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services

Fulltime

ICM In-Business Quality Assurance VP – Financing and Securitization

Institutional Credit Management’s (“ICM”) objective is to provide an integrated ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in quality control / quality assurance experience, including 5-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
Solid understanding of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
Ability to understand complex counterparty credit product structures including derivatives and well-versed in securitization and credit financing products as well as credit analysis, underwriting, legal documentation etc.
Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
Experience & adherence to the control environment including Quality Control
Demonstrated ability to develop/mentor Talent
Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
Developed interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Excellent written and verbal communication skills, with the ability to communicate to audiences of varying levels of seniority

Job Responsibility

Support the Head of Financing and Securitization In-Business Quality Assurance on the discussions to define the Quality Assurance function and Reviews across ICM coverage universe
Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit memo and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Support in the establishment of processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
Under the supervision of the ICM In-Business Quality Assurance – Financing and Securitization QA Manager, support on the executing of the following: Consistent and objective assessments during QARs Subsequent follow-up on corrective actions that were raised during QARs
Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
Support WCR In-Business QA (IBQA) function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Support In-Business QA Head of Financing and Securitization to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Support the Global Head of WCR IBQA on internal projects and initiatives
Support ICM Voice of the Employee (VOE) initiatives

Fulltime

ICM In-Business Quality Assurance - Real Estate and Structured Credit Underwriting

Institutional Credit Management’s (“ICM”) objective is to provide an integrated ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrable quality control / quality assurance experience, including 5 - 7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
Ability to understand policies and procedures and execute change seamlessly
Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals
Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Excellent written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
Ideally, experience in preparing presentations for senior stakeholders
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Job Responsibility

Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
Under the supervision of the Quality Assurance Head – Real Estate and Structured Credit Underwriting, support the execution of the following: Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs
Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Support the Global Head of WCR In-Business QA on internal projects and initiatives
Support ICM Voice of the Employee (VOE) initiatives

Fulltime

Institutional Credit Management, In-Business Quality Assurance - Real Estate and Structured Credit Underwriting

Institutional Credit Management’s objective is to provide an integrated “end-to-...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrable quality control / quality assurance experience, including 5 - 7 years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
Ability to understand policies and procedures and execute change seamlessly
Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
Data analysis skills are desirable
BA/BSc or higher degree in Business (MBA), or any other related subject

Job Responsibility

Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs
Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Support the Global Head of WCR In-Business QA on internal projects and initiatives
Support ICM Voice of the Employee (VOE) initiatives

What we offer

Equal opportunity employment
Reasonable accommodation for disabled individuals

Fulltime

Voice Process Associate

Sopra Steria

Location:
India , Noida

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 27, 2025

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Job Posted:October 27, 2025

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