Voice Process Associate Job at Sopra Steria (Noida)

Bps - Voice Process Associate

Experience: 1-2 Years. Key Skills: BPS Customer Service / Customer Handling expe...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

BPS Customer Service / Customer Handling experience- Utilities experience preferred
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Graduates only- Commerce background

Fulltime

Bps Voice Process Associate

Experience: 1-2 Years; Key Skills: BPS Customer Service / Customer Handling expe...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

BPS Customer Service / Customer Handling experience- Utilities experience preferred
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Graduates only- Commerce background

Bps - Voice Process Associate

BPS - Voice Process Associate job in Noida, Uttar Pradesh, India | Sopra Steria

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

BPS Customer Service / Customer Handling experience
Excellent communication skills (spoken and written)
Excellent computer proficiency
Comfortable with 24/7 working environment / Comfortable with Flexible offs
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should be V&A trained
Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Minimum 20 Accuracy (%) 90%
Should not have limitations in regard to identifying colors ( no color blindness)
Candidates should be available to join in short notice

Job Responsibility

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first-class customer service through proactive communication & resolution to customer queries

Fulltime

Bps - Non Voice Process Associate

An individual contributor processing a range of financial transactions including...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Graduate preferably finance/banking background
Total Experience Expected: 00-02 years
Good working knowledge of computer applications in MS Office (Excel, PowerPoint, word)
Good typing skills (accuracy being of prime importance in addition to reasonable speed)
Good English Interpretation skills
Typing skills, English comprehension / Document interpretation skills

Job Responsibility

Achieve pre-defined quality levels to meet and exceed customer SLAs
Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients
Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework
Ensure 100% completion of mandatory trainings
Ensure full participation in Org/local level initiatives
To be part of at least one cross training in a process other than assigned process
To be part of corporate social responsibility activities as announced from time to time
Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process
Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements

Customer Care Voice Associate

We are searching for talent to passionately serve our customers & company, and w...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

July 04, 2026

Requirements

0 to 3 years of experience in a customer service environment with International Call handling experience
Bachelor's degree in any discipline
Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
Ability to work and make decisions independently
Requires the ability to communicate effectively (verbally and written)
Ability to multi-task without losing speed or accuracy
Willingness to work in night shifts or rotational weekly Off's
Basic knowledge in Microsoft Word and Excel

Job Responsibility

Handle inbound calls from customers regarding products, services, and orders
Provide accurate and timely information to customers, addressing their questions and concerns effectively
Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests
Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions
Document all customer interactions accurately and completely in the company's systems
Escalate complex or unresolved issues to the appropriate team or supervisor
Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations
Adhere to company policies, procedures, and service level agreements (SLAs)
Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices
Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality

Fulltime

Customer Care Voice Associate

In these roles you will be responsible for: • Providing front-line phone custome...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED Preferences
Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Fulltime

Customer Care Voice Associate

We are looking for a Customer Care Voice Associate to provide exceptional suppor...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Customer Care Voice Associate

The Customer Care Voice Associate role involves providing exceptional support to...

Location

United States , Plano

Salary:

19.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Designated quiet area to complete calls while working from home
Must provide own high speed internet access with speeds at or above 50 Mbps

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Fielding between 75 to 100 calls per day
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits

Fulltime

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Voice Process Associate

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