Voice of Customer (VOC) Analyst Job at Plaud (Singapore)

Voice of the Customer (VOC) Analyst

The Voice of the Customer (VoC) Analyst will be instrumental in understanding an...

Location

United States , Hingham

Salary:

65000.00 - 80000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

5+ years of experience in a similar role, preferably within a multi-brand or retail environment
Experience in collecting, analyzing, and interpreting customer feedback data
Experience with Customer Experience Platforms such as InMoment, Medallia and Qualtrics
Strong analytical and problem-solving skills with the ability to mine data across numerous touchpoints
Experience with VoC platforms, survey methodologies, text analytics and sentiment analysis tools
Proficiency is data visualization for story-telling reporting
A desire to understand the why’s in the data and an innate sense of curiosity
Passion for the customer
Strong communication skills and presentation skills (verbal and written) with the ability to effectively convey complex information to diverse audiences
Self-starter who will work independently and manage multiple projects simultaneously

Job Responsibility

Customer Feedback Collection: Manage daily function and file transfer verification of data to the CSAT/Voice of Customer program for KWG brands while ensuring optimization of the collection of customer feedback through surveys (e.g., transactional, post-interaction), online reviews, social media listening, and other relevant channels
Ensures data integrity and accuracy is achieved through regular audits and validation checks
Attend regular Voc meetings with KWG business partners to understand challenges within the businesses and incorporate quantitative and qualitive data into Voc reporting
Data Analysis and Interpretation: Analyze large datasets of structured and unstructured customer feedback using statistical tools and qualitative analysis techniques
Identify key themes, trends, and drivers of customer satisfaction and dissatisfaction across brands and channels
Develop and validate analytical models to predict customer behavior and identify areas for improvement
Reporting and Visualization: Assist in the design and development of regular and ad-hoc reports and dashboards on customer satisfaction (CSAT), and other relevant VoC metrics for stores, contact centers, and e-commerce platforms for each brand
Actionable Insights and Recommendations: Translate data insights into practical recommendations for improving customer experience, operational efficiency, and service quality across all channels and brands
Stakeholder Collaboration: Partner with business leaders and stakeholders to understand their specific needs and provide tailored VoC insights
Tool and Technology Management: Create, manage and track tickets with VoC providers for any issues/reporting requests

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

New

Customer Service Analyst

The role is within the Digital client support team for our Global clients based ...

Location

Poland , Olsztyn

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Knowledge of Digital Support applications is beneficial
Strong problem solving ability
Excellent customer service skills
Experience with managing client relationships and delivering a high level of service
Ability to cope with multiple issues at the same time with varying priority
Unquestionable ethics, personal integrity, an understanding of implications of decisions and client confidentiality
Commitment to excellence
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Job Responsibility

Provide Comprehensive Technical Support: Deliver technical support for all Electronic Banking applications, including thorough investigation of digital client support queries, ensuring regular updates are provided to both clients and colleagues, and achieving monthly and weekly resolution goals for delivery effectiveness
Performance Accountability and Reporting: Maintain accountability for all aspects of service delivery by monitoring key performance measures, and accurately collate and report key team performance metrics (MIS) to track and demonstrate effectiveness
Proactive Incident and Trend Identification: Actively identify and escalate potential incidents or developing situations, such as outages, that could lead to client complaints, alerting management in a timely manner. Proactively identify emerging issues and trends through diligent review of MIS
Root Cause Analysis and Continuous Improvement: Conduct in-depth root cause analysis for identified issues and trends, working collaboratively with relevant teams to implement corrective actions. Continuously seek and implement quality and process improvements across all operations
Innovation and Tool Optimization: Drive innovation by regularly reviewing internal processes within teams to identify efficiencies. Ensure that all available tools are optimally utilized and support the delivery of services in alignment with the established intensity model
Adherence to Professional Standards: Champion and lead by example in the adoption and adherence to departmental standards, including Email Etiquette. Monitor and track improvements in these areas, fostering an "on-the-spot feedback" culture to reinforce best practices
Stakeholder Engagement and Communication: Effectively represent the Digital Client Support team in cross-departmental meetings, knowledge forums, and client conference calls as required. Support internal communication efforts, such as compiling 'Who's Who' information, to enhance awareness of roles and responsibilities and ensure appropriate query escalation
Compliance and Client Experience Initiatives: Ensure strict compliance with all corporate policies, practices, and adherence to audit and regulatory requirements. Actively participate in CAR (Client Action Request) and VOC (Voice of the Customer) processes and contribute to Client Experience projects to enhance overall client satisfaction.

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Marketing Operations Analyst

Belden’s Analyst, Marketing Operations plays a critical role in optimizing the e...

Location

United States , Carmel

Salary:

85200.00 - 127800.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher in Business Administration, Data Analytics or a related field
5+ years of relevant work experience within data analytics, preferably marketing data and performance
Technical and analytical proficiency, with experience in dashboard development, various reporting formats and tools
Experience marrying data from disparate systems to create holistic, closed loop reporting on marketing activities
Proficiency in full funnel attribution best practices, with experience reporting on target segment penetration, lead and campaign flow, lead attribution, marketing funnel (including pipeline and revenue attribution)
Ability to collaborate with peers to present insights and marketing performance to various stakeholders using data storytelling
Marketing-related certifications and system experience, such as Salesforce (Pardot), Account-based Marketing (6Sense), Google Analytics and other certifications
Experience managing operational budgets
Excellent communication, interpersonal and project management skills

Job Responsibility

Manage, analyze and report on reach among target markets and audiences, lead progression, campaign activities, marketing attribution to funnel and ultimate impact on business growth
Conduct in-depth analysis of digital performance, identifying trends, user behavior and opportunities for optimization
Evaluate email marketing campaign performance, providing insights on deliverability, open rates, click-through rates and conversion
Analyze the effectiveness of marketing campaigns and advertising initiatives across various platforms, measuring ROI and identifying areas for improvement
Integrate insights from brand equity and Voice of Customer (VoC) studies with other marketing data to provide a comprehensive view of brand health and customer perception
Synthesize performance data from all channels to provide holistic insights into marketing effectiveness and inform future strategies
Present the data as well as insightful hypotheses on the story that the data tells and how teams might leverage in decision-making and future strategies
Manage and track the marketing budget, monitoring spend against allocated funds and identifying potential discrepancies
Provide regular reports on marketing expenditure and budget adherence
Collaborate closely with regional marketing teams to define and implement global dashboards and key performance indicators (KPIs)

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

New

Customer Success Insights & Analytics (CSIA) Analyst

The Customer Success Insights & Analytics (CSIA) team enhances customer experien...

Location

United States , Warren

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree (BA/BS) in a relevant field such as Business Administration, Psychology, Data Analytics, Computer Science, or related discipline
Minimum of 3 years of relevant professional experience in analytics, insights, or a related role
Strong ability to manage multiple analyses, projects, and priorities simultaneously
Excellent communication skills with the ability to collaborate effectively and work independently
Proven ability to work in a highly collaborative, team‑oriented environment
Strong listening skills and openness to diverse perspectives and continuous feedback
Positive, proactive, and solution-oriented mindset

Job Responsibility

Build, maintain, and enhance production dashboards and topic models using Qualtrics XM Discover and Qualtrics Engage
Develop ad hoc analyses, dashboards, and topic models to support investigations, performance tracking, and data‑driven decision‑making
Analyze structured and unstructured VOC and interaction data to uncover trends, themes, and emerging insights
Translate complex analytical outputs into clear, actionable insights that support operational, product, and customer experience improvements
Leverage AI and advanced analytics tools to improve efficiency, scalability, and speed-to-insight
Partner with stakeholders across the business to prioritize insight needs and guide next‑step actions
Support the Advisor Quality Management models and dashboards for Advisor Behaviors
Solicit feedback from stakeholders and iterate analysis based on inputs received
As a Qualtrics product SME, serve as a resource to users with less experience and encourage growth of others
Present insights and recommendations clearly and confidently to leadership and business stakeholders

Fulltime

New

Service colleague

Our operation runs 24 hours per day, 7 days per week and with that brings a wide...

Location

United Kingdom , Carlisle

Salary:

12.60 GBP / Hour

Asda Express

Expiration Date

February 28, 2026

Requirements

Naturally friendly
Enthusiastic approach to learning new skills across different departments
Care about giving customers a great shopping experience

Job Responsibility

Work across a variety of departments to ensure the efficient running of our stores
Serving customers at the checkouts
Perfecting pizzas
Picking for home deliveries
Replenishing products on the shelves
Providing excellent service
Working as a team to maximize sales and deliver a great online shopping experience

What we offer

Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
Company pension
Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
Asda Allies Inclusion Networks
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
Colleague recognition programme
Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

Parttime

!

New

Pharmacy Manager

We’re building a world of health around every individual — shaping a more connec...

Location

United States , North Manchester

Salary:

65.00 - 85.00 USD / Hour

CVS Health

Expiration Date

April 17, 2026

Requirements

Active Pharmacy License in the state in which you are employed
Not on the DEA Excluded Parties List
Immunization Certification through an accredited organization (i.e. APhA)
Listed on the pharmacy state license as the pharmacist in charge
Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use)
Bachelor of Science in Pharmacy or Pharm. D. degree

Job Responsibility

Patient Safety
Pharmacy Professional Practice
Regulatory Requirements
Quality Assurance
Customer Service
Personnel Management
Inventory Management
Financial Profitability
Loss Prevention
Workflow Management

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

New

Workshop Fitter

Join our team as a Workshop Fitter in Sunshine West! Enjoy diverse projects, gre...

Location

Australia , Sunshine West, Victoria

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

Well-developed fitting and machining skills obtained in a workshop environment
Have a sound mechanical aptitude and knowledge
Experience operating manual lathes and welding equipment is essential
Demonstrate a high degree of flexibility with job tasks
Proven safety and quality focus & perform assigned duties in a safe and responsible manner in accordance with Company's Health & Safety policies & procedures
A willingness to work as part of a team, and do whatever is required, to help achieve business targets
You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

Job Responsibility

Build and reconditioning driveshafts for automotive, commercial, off highway and industrial applications
Machine of driveline components
Assemble, welding, and balancing of driveshafts
General workshop duties as required.

What we offer

Recognition programs and bonus scheme for your performance
Access to employee benefits, including discounts on products and services
An inclusive culture that embraces the diversity of our people
Opportunities for career growth and development within the GPC/ Global network
Free access to webinars, training events and courses
we promote a culture of continuous learning and assisting you to reach your full potentials
Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities
Uniforms supplied – feel like a team
Parental leave top-up allowance
Employee Assistance Program with access to mental health and well-being support initiatives including confidential counselling services

Fulltime

New

Retail sales lead generator

2020 Companies is now hiring highly passionate, sales-driven brand enthusiasts a...

Location

United States , Fairless Hills

Salary:

65000.00 - 75000.00 USD / Year ▼

2020 Companies, Inc

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent required
12+ months previous retail selling experience in home improvement or related experience, flooring sales experience
Must be available to work a flexible schedule, including days, weekends, and holidays
Warm, self-motivated, outgoing, and enthusiastic
Ability to stage a consultative selling process that overcomes objections and connects with customer needs
Ability to perform independently in an unstructured work environment
Must have and maintain reliable transportation
Prolonged periods of standing in a store or department
Proficiency with technology, including computers, smartphones, and digital tools, is essential for success in this role
Must have a personal cellphone with a working number is necessary for role-related communication

Job Responsibility

Promote our client’s flooring solutions at a warehouse retail location in the assigned store location
Showcase our client’s interactive flooring solutions and your know-how and communication skills
Schedule in-home consultations for residential customers
Educate customers about flooring solutions
Accurately document and report activities, and share best practices
Collect customer feedback and provide insight and recommendations
Present information about flooring solution benefits and services in a compelling manner
Meet or exceed weekly and monthly appointment-setting targets
Drive brand market share through daily direct and indirect sales activities, engaging directly with customers
Drive sales productivity through high-quality sales interactions with customers

What we offer

Base pay + uncapped commission paid weekly
Health benefits, paid time off, and 401K with company match
Career growth opportunities with clear paths for advancement
Next day pay on demand with DailyPay
Comprehensive training and support to enhance your sales skills and product knowledge

Fulltime

Voice of Customer (VOC) Analyst

Plaud

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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