Voice of Customer Program Manager

We are seeking a highly organized, methodical, and strategic Voice of Customer (VoC) Program Manager to oversee and continuously improve Abridge’s feedback ecosystem. Reporting to the Director of Commercial Insights, this role will ensure that user, customer, and market feedback is captured, synthesized, and activated across the organization. You will manage the end-to-end VoC operating model, partner closely with Builder & Commercial teams, and play a central role in shaping the product roadmap in alignment with GTM strategy. As Abridge expands into new clinical roles and products, you will also lead the development of VoC programs that scale with our growth.