Voice Engineer Job at Realign (Gahanna)

Senior Software Engineer, Backend (Voice Platform)

At Cresta, the Voice Platform team is on a mission to transform real-time voice ...

Location

Romania , Bucharest

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field
5+ years of experience in backend system development, distributed systems, or cloud infrastructure
Expertise in Go (or a similar systems language) with strong API and service design skills
Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
Solid understanding of networking, real-time communication protocols, and cloud security best practices
Demonstrated ability to lead complex technical projects from design through production

Job Responsibility

Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services)
Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems
Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation
Build systems that power conversation intelligence for both remote and in-person interactions
Improve observability, reliability, and self-service troubleshooting across the platform
Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud
Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments
Provide technical guidance, mentorship, and best practices to other engineers on the team

What we offer

Compensation for this position includes a base salary, equity, and a variety of benefits

Jr. Voice / Telephony Engineer

Are you currently in a systems support or network admin role, but looking for a ...

Location

United States , Indianapolis

Salary:

Not provided

Anchor Point Technology Resources

Expiration Date

Until further notice

Requirements

1 year of experience in Unified Communications or related technologies
1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
Basic understanding of Microsoft Desktop and Server operating systems preferred
Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred

Job Responsibility

Design, implement and maintain call center technologies and infrastructure
Install, troubleshoot, repair and maintain VoIP telephony systems

Fulltime

Voice Test Engineer With Cyara

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City...

Location

United States , Jersey City

Salary:

60.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT experience: 7-10 Years
4+ years of experience in QA Testing
1-2 years of hands-on Cyara test automation experience
Strong understanding of IVR systems, SIP, telephony environments, and contact center flows
Experience in building automated call flows and testing audio quality, DTMF, and voice prompts
Experience working with Genesys, Avaya, or other contact center platforms
Scripting skills (Python, JavaScript, etc.) for custom test scenarios
Knowledge of SIP protocol analysis and voice quality testing
Familiarity with Agile/Scrum methodologies
Strong communication and documentation skills

Job Responsibility

Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform
Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions
Develop test plans, scenarios, and scripts based on business requirements and system specifications
Analyze results, identify defects, and coordinate with development teams for resolution
Monitor and maintain test environments and data integrity
Generate test reports, track metrics, and provide updates to stakeholders
Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality

Technical Support Engineer

Provide voice-based support to international/domestic customers over the phone (...

Location

India , Chennai; Salem; Coimbatore; Tirunelveli; Madurai

Salary:

Not provided

ManageEngine

Expiration Date

Until further notice

Requirements

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
Build a rapport with customers with clear and confident communication
Focus on customer satisfaction and first-time-resolution
Engage with the technical team to provide faster resolutions to technical issues
Work closely with the technical content team to identify gaps in the help module
Should be willing to work night shifts

Fulltime

Software Engineer - Voice AI Agent

Great customer support requires human agents and AI in perfect balance, and Asse...

Location

United States , San Francisco

Salary:

135000.00 - 280000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in software engineering as an individual contributor
Strong proficiency in a modern programming language (Go, Python, C#, etc.)
Experience with distributed systems
Solid understanding of data structures, algorithms, and software design principles
Ownership mindset and proven track record of learning new technologies quickly
Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems
Enjoy fast-paced environments and can quickly adjust when new insights emerge
A bit of a maverick streak that helps you come up with creative solutions

Job Responsibility

Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls
Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques
Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications
Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options

Fulltime

Software Engineer - Voice AI Agent

Our Voice AI team is building autonomous AI agents that handle inbound calls for...

Location

United States

Salary:

135000.00 - 280000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in software engineering as an individual contributor
Strong proficiency in a modern programming language (Go, Python, C#, etc.)
Experience with distributed systems
Solid understanding of data structures, algorithms, and software design principles
Ownership mindset and proven track record of learning new technologies quickly
Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems
Enjoy fast-paced environments and can quickly adjust when new insights emerge
A bit of a maverick streak that helps you come up with creative solutions

Job Responsibility

Building high-quality software for our voice AI platform, from rapid prototypes that push the boundaries of what's possible to production-ready, scalable solutions
Continuously improving our AI capabilities and accuracy through experimentation, data analysis, and innovative approaches
Implementing and optimizing LLM and voice technology while balancing intelligence, latency, and cost
Collaborating across engineering and cross-functional teams to tackle challenging technical problems throughout the full lifecycle of our voice AI products - from ideation and prototyping to deployment and monitoring
Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls. You'll help design and build intuitive interfaces for support agents to monitor and interact with AI voice assistants
Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques. You'll help us leverage implicit knowledge bases to improve model performance in voice contexts
Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications. You'll design and implement evaluation and logging systems to monitor performance
Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
401(k) plan enrollment
Stock options are provided as part of the compensation package

Fulltime

New

Senior Network Engineer - Voice Compliance

Wells Fargo is seeking a Senior Network Engineer.

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 30, 2026

Requirements

Strong written and verbal communication skills
Proven ability to work across multiple teams and project groups
Solid technical knowledge of telecom/telephony environments
VoIP experience preferred
Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Visio, and SharePoint
Strong organizational, time management, and documentation skills
High attention to detail and compliance‑focused mindset
5+ years of experience in network engineering, business systems analysis, or telecommunications support
Experience working in environments requiring strong regulatory, audit, or compliance discipline
2+ years of experience in telecommunications, voice engineering, or technology management

Job Responsibility

E911 Operations, Testing & Compliance: Act as an internal E911 subject matter expert and liaison between Wells Fargo and national E911 service providers (e.g., Intrado), supporting planning, validation, and transition of E911 data into Public Safety Answering Point (PSAP) systems
Partner with multiple E911 project teams across all phases of E911 enablement (Discovery, Design, Enablement, Testing, and Transition to Operations)
Design, execute, and document E911 test plans and scripts to validate emergency call routing, location accuracy, and PSAP connectivity
Assist in remediation activities identified through audits, testing gaps, or regulatory findings
Download, modify, and validate facility floor plans
design and map Emergency Response Locations (ERLs)
Procure, update, and manage Emergency Location Identification Numbers (ELINs) in coordination with E911 service providers
Caller Line ID (CLID) Verification: Support Caller Line ID verification and compliance for Wells Fargo–owned telephone numbers
Conduct validation activities to ensure accurate outbound calling identification aligned with regulatory and business requirements
Partner with engineering, operations, vendors, and compliance teams to remediate CLID discrepancies

Fulltime

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...

Location

United States , Ridgeland, MS ,Birmingham Al, Brentwood TN

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
20+ years of progressive experience in voice/telecom engineering
at least 10+ years in a leadership/management role
Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
Excellent leadership, vendor management, and communication skills
Must be willing to be on-call and handle critical issues after hours as needed

Job Responsibility

Lead, mentor, and develop a high-performing team of voice engineers and operations staff
Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
Drive troubleshooting efforts and ensure timely resolution
Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
Collaborate effectively with internal teams including Architecture, Product, and Customer Care
Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
Manage budgets, vendor contracts, and platform licensing

Fulltime

Voice Engineer

Realign

Location:
United States , Gahanna

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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