Voice Engineer Job at Realign (Gahanna)

Voice Engineer

Responsible for planning, designing, coordinating, installing, operating, progra...

Location

United States , Oshkosh

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
Bachelor’s degree (or equivalent knowledge) in Computer Science or related field
At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
Proficiency in verbal and written communications
Ability to effectively handle customer contacts and problem resolution
Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
Knowledge of communications operating systems, call accounting systems, and software
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc

Job Responsibility

Analyzes, executes and drives Unified Communication projects to completion
Act in a consultative role to site and business unit leaders and collaborate with technical resources
Assist in design and support of enterprise VoIP infrastructure and its associated software
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services
Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
Continually develops technical knowledge and expertise
Assess current systems and plan for phasing out legacy systems
help to define strategies, determine needs, and prepare design proposals explaining costs and benefits
Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Software Engineer - Voice AI Agent

Great customer support requires human agents and AI in perfect balance, and Asse...

Location

United States , San Francisco

Salary:

135000.00 - 280000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in software engineering as an individual contributor
Strong proficiency in a modern programming language (Go, Python, C#, etc.)
Experience with distributed systems
Solid understanding of data structures, algorithms, and software design principles
Ownership mindset and proven track record of learning new technologies quickly
Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems
Enjoy fast-paced environments and can quickly adjust when new insights emerge
A bit of a maverick streak that helps you come up with creative solutions

Job Responsibility

Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls
Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques
Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications
Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options

Fulltime

Software Engineer - Voice AI Agent

Our Voice AI team is building autonomous AI agents that handle inbound calls for...

Location

United States

Salary:

135000.00 - 280000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

3+ years of experience in software engineering as an individual contributor
Strong proficiency in a modern programming language (Go, Python, C#, etc.)
Experience with distributed systems
Solid understanding of data structures, algorithms, and software design principles
Ownership mindset and proven track record of learning new technologies quickly
Enthusiasm and passion for learning AI/ML technologies (no prior experience required)
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on solving real problems
Enjoy fast-paced environments and can quickly adjust when new insights emerge
A bit of a maverick streak that helps you come up with creative solutions

Job Responsibility

Building high-quality software for our voice AI platform, from rapid prototypes that push the boundaries of what's possible to production-ready, scalable solutions
Continuously improving our AI capabilities and accuracy through experimentation, data analysis, and innovative approaches
Implementing and optimizing LLM and voice technology while balancing intelligence, latency, and cost
Collaborating across engineering and cross-functional teams to tackle challenging technical problems throughout the full lifecycle of our voice AI products - from ideation and prototyping to deployment and monitoring
Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls. You'll help design and build intuitive interfaces for support agents to monitor and interact with AI voice assistants
Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques. You'll help us leverage implicit knowledge bases to improve model performance in voice contexts
Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications. You'll design and implement evaluation and logging systems to monitor performance
Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration
Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
401(k) plan enrollment
Stock options are provided as part of the compensation package

Fulltime

Staff Software Engineer, Voice AI

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so r...

Location

United States , San Francisco

Salary:

250000.00 - 325000.00 USD / Year

Nooks

Expiration Date

Until further notice

Requirements

6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)

Job Responsibility

Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution
Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume

What we offer

equity
comprehensive health, dental, vision, life and disability insurance coverage
hybrid work
unlimited paid time off

Fulltime

Senior Software Engineer, Voice AI

Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor...

Location

United States , San Francisco

Salary:

215000.00 - 280000.00 USD / Year

Nooks

Expiration Date

Until further notice

Requirements

6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)

Job Responsibility

Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution

What we offer

equity
comprehensive health, dental, vision, life and disability insurance coverage
hybrid work
unlimited paid time off

Fulltime

Software Engineer, Voice AI

Humanoid robots doing backflips are super cool, but to be useful they need to be...

Location

United States , San Francisco

Salary:

150000.00 - 225000.00 USD / Year

YC Work at a Startup

Expiration Date

Until further notice

Requirements

Experience with cloud development (AWS, GCP, Kubernetes)
Experience with latency sensitive applications (voice pipelines, video games, streaming)
Experience with voice AI
Excited to take high ownership of product features
Addiction to observability metrics
Excellent taste in developer tooling

Job Responsibility

Use robots that cost more than most cars to evaluate and test new features
Iterate on software deployed to customer's robots in the real world
Improve our composite voice pipelines using the latest state of the art models
Add and improve features like knowledge storage/retrieval, smarter turn taking, automatic personality tuning
Create clever approaches to reducing latency and make interactions feel more natural

Fulltime

Senior Operations Engineer, Voice Switching Support

We are looking for a Senior Operations Engineer, Voice Switching Support to join...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
Successful demonstration of improvements to network reliability
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience

Job Responsibility

Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
High level analysis and identification of unique, complex, or chronic issues in the switch network
Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
Subject matter expertise in the production of Technical Support bulletins and alerts
Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Engagement with manufacturers, suppliers, industry representatives, and entities
Availability and ability to perform 7x24x365 and on- call duties with limited assistance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior Operations Engineer, Voice Switching Support

We are looking for a Senior Operations Engineer, Voice Switching Support to join...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
Successful demonstration of improvements to network reliability
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience

Job Responsibility

Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
High level analysis and identification of unique, complex, or chronic issues in the switch network
Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
Subject matter expertise in the production of Technical Support bulletins and alerts
Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Engagement with manufacturers, suppliers, industry representatives, and entities
Availability and ability to perform 7x24x365 and on- call duties with limited assistance

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Select Country

Voice Engineer

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Voice Engineer

Voice Engineer

Software Engineer - Voice AI Agent

Software Engineer - Voice AI Agent

Staff Software Engineer, Voice AI

Senior Software Engineer, Voice AI

Software Engineer, Voice AI

Senior Operations Engineer, Voice Switching Support

Senior Operations Engineer, Voice Switching Support

Our AI answers in your language