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Responsible for planning, designing, coordinating, installing, operating, programming, and maintaining hardware and software for a variety of telecommunications systems and 3rd party applications; research and evaluate available and emerging technologies; assess and audit telecommunication needs and workflows, and recommend system designs to meet department objectives and project needs; and perform related duties as assigned. Solutions and systems will be implemented for small to mid-sized projects at clinics, large scale sites, multi-site facilities, business offices and support centers throughout the enterprise.
Job Responsibility:
Analyzes, executes and drives Unified Communication projects to completion
Act in a consultative role to site and business unit leaders and collaborate with technical resources
Assist in design and support of enterprise VoIP infrastructure and its associated software
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services
Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
Continually develops technical knowledge and expertise
Assess current systems and plan for phasing out legacy systems
help to define strategies, determine needs, and prepare design proposals explaining costs and benefits
Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions
Help develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and standard practices
Installs, tests, administers, and troubleshoots a variety of communication components and platforms
Help select, design, and deploy the latest federally mandated e911 solutions platform, enterprise wide
Help select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
Ensure that timelines are met by maintaining and reporting detailed project status, informing management of identified risks that threaten delivery date objectives
Trains end users in the use of various kinds of communication equipment and 3rd-party applications
Researches and evaluates the capabilities of new and available technologies regarding improvements, purchases and cost-saving measures
Help develop telecommunications infrastructure technology roadmaps
Requirements:
Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
Bachelor’s degree (or equivalent knowledge) in Computer Science or related field
At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
Proficiency in verbal and written communications
Ability to effectively handle customer contacts and problem resolution
Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
Knowledge of communications operating systems, call accounting systems, and software
Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc
Must be available for callback support on a regular basis
Must have own dependable transportation
Must be able to sit up to 80% of each workday
Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday
Must be able to lift up to 50 lbs on occasion
Must be able to twist, bend, and kneel
Must have ability to perform work-related travel
Nice to have:
Alcatel-Lucent (ALCFE), Cisco (Collaboration Track), or Sonus Certifications preferred
At least 5 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs