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Voice Engineer

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Advocate Health Care

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Location:
United States , Oshkosh

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Contract Type:
Not provided

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Salary:

38.20 - 57.30 USD / Hour

Job Description:

Responsible for planning, designing, coordinating, installing, operating, programming, and maintaining hardware and software for a variety of telecommunications systems and 3rd party applications; research and evaluate available and emerging technologies; assess and audit telecommunication needs and workflows, and recommend system designs to meet department objectives and project needs; and perform related duties as assigned. Solutions and systems will be implemented for small to mid-sized projects at clinics, large scale sites, multi-site facilities, business offices and support centers throughout the enterprise.

Job Responsibility:

  • Analyzes, executes and drives Unified Communication projects to completion
  • Act in a consultative role to site and business unit leaders and collaborate with technical resources
  • Assist in design and support of enterprise VoIP infrastructure and its associated software
  • Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services
  • Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems
  • Continually develops technical knowledge and expertise
  • Assess current systems and plan for phasing out legacy systems
  • help to define strategies, determine needs, and prepare design proposals explaining costs and benefits
  • Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements
  • Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions
  • Help develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and standard practices
  • Installs, tests, administers, and troubleshoots a variety of communication components and platforms
  • Help select, design, and deploy the latest federally mandated e911 solutions platform, enterprise wide
  • Help select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
  • Ensure that timelines are met by maintaining and reporting detailed project status, informing management of identified risks that threaten delivery date objectives
  • Trains end users in the use of various kinds of communication equipment and 3rd-party applications
  • Researches and evaluates the capabilities of new and available technologies regarding improvements, purchases and cost-saving measures
  • Help develop telecommunications infrastructure technology roadmaps

Requirements:

  • Alcatel-Lucent (ALCFE), or Cisco Certified Specialist (Collaboration Track), or higher certification (within 2nd year of employment)
  • Bachelor’s degree (or equivalent knowledge) in Computer Science or related field
  • At least 3 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
  • Proficiency in verbal and written communications
  • Ability to effectively handle customer contacts and problem resolution
  • Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
  • Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
  • Knowledge of communications operating systems, call accounting systems, and software
  • Working technical knowledge of VoIP/IP telephony systems, voicemail, software, and hardware
  • Knowledge of PSTN, SIP, H.323, TCP/IP Protocols, VoIP QoS and integrating IP telephony systems & 3rd party voice technology with enterprise LAN/WAN, WiFi, etc
  • Must be available for callback support on a regular basis
  • Must have own dependable transportation
  • Must be able to sit up to 80% of each workday
  • Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday
  • Must be able to lift up to 50 lbs on occasion
  • Must be able to twist, bend, and kneel
  • Must have ability to perform work-related travel

Nice to have:

  • Alcatel-Lucent (ALCFE), Cisco (Collaboration Track), or Sonus Certifications preferred
  • At least 5 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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