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Voice Conversation Designer

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , CHARLOTTE ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100000.00 - 179000.00 USD / Year
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Job Description:

Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our Contact Center Modernization program that will reinvent customer service in voice channel.

Job Responsibility:

  • Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces
  • Apply UX writing techniques to make our conversations concise, relevant and engaging
  • Write copy suitable for automated conversations in a voice platform
  • Create conversational flow diagrams including customer journeys, dialogs, error handling patterns
  • Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
  • Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
  • Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
  • Develop new research and tests theories that lead to alternative, leading edge design solutions
  • Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
  • Exercise independent judgment to guide risk deliverables
  • Design, develop, test, and refine prototypes
  • Resolve moderately complex issues
  • Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
  • Create and monitor schedules to ensure timely effective program execution
  • Develop and oversee planning and execution of projects, production schedules, and quality assurance
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements:

  • 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years voice conversational design experience
  • Experience working in a contact center environment
  • Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow.
  • Experience working in an Agile environment
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
January 24, 2026

Expiration:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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